Colonial Subaru

Very Impressive: Warmth, Integrity, and Expertise As someone who tends to be uncomfortable with car dealerships, sales people, and anything that feels corporate, I was stressed and tentative about app As someone who tends to be uncomfortable with car dealerships, sales people, and anything that feels corporate, I was stressed and tentative about approaching this experience. I waited for about five minutes in the dealership, which was open, naturally and brightly lit, and surprisingly calm- feeling. I then met Christer (Internet Sales Manager and the person who handled my lease), whom I liked immediately. He handled the business aspect of the interaction with expertise and integrity, and the human aspect with warmth and patience. I felt like a complicated process was well-managed, and I came away from it impressed, and feeling grateful for good people in unexpected contexts. Christer also handled follow-up questions and paper work promptly and effectively. Also, the car's pretty great. More

Another satisfied Subaru customer! The new Colonial Subaru dealership is beautiful. The entire staff were friendly and welcoming. My salesmen Valon Iljazi was knowledgable, personable a The new Colonial Subaru dealership is beautiful. The entire staff were friendly and welcoming. My salesmen Valon Iljazi was knowledgable, personable and professional. I am so pleased with my new Crosstrek and would highly recommend this dealership and salesman. More

Best experience with car salesman EVER I was expecting a drawn-out and tedious negotiation and haggling to death but the salesman, Valon Iljazi, presented options, listened and was honest a I was expecting a drawn-out and tedious negotiation and haggling to death but the salesman, Valon Iljazi, presented options, listened and was honest and pleasant. I bought the car for Kelly Blue Book Price and traded in my car for Kelly Blue Book price and feel satisfied with the transaction. I would recommend this dealership for its professionalism and competitiveness. The overall experience was positive and I look forward to being a repeat customer. More

Thank You! Brian Greve was our sales guy and we were in an absolutely bad situation with his and Nick in finance they were both able to help us obtain an imprezz Brian Greve was our sales guy and we were in an absolutely bad situation with his and Nick in finance they were both able to help us obtain an imprezza and we couldn't be more greatful for their experience and knowledge as they helped through the process. So Thank you gentleman! More

Excellent experience at Colonial Subaru My wife and I recently purchased a brand new Subaru Forester from Joe D'Ercole on Saturday, January 10th. The entire transaction was handled from sta My wife and I recently purchased a brand new Subaru Forester from Joe D'Ercole on Saturday, January 10th. The entire transaction was handled from start to finish by Mr. D'Ercole. His dealings with my wife and I were exceptional. His overall approach was as personable as it was professional. Full details of the car, its capabilities and its options were explained simply and thoroughly. There is no doubt that my wife and I will be using Colonial Subaru and Joe the next time we are looking to purchase a new auto or SUV and we will be recommending their services to friends and family. Thank you for you time in reading this review. Rich Brenia, Naugatuck, CT More

Great New Vehicle Purchase Experience Friendly, knowledgeable staff treated us with courtesy and respect. We would have no qualms about recommending Colonial Subaru to or friends and neigh Friendly, knowledgeable staff treated us with courtesy and respect. We would have no qualms about recommending Colonial Subaru to or friends and neighbors. The new facility is very impressive as well. Valon, our internet sales person was terrific and should be commended. More

Remembered Who the Customer Is My wife and I were researching cars for about 1 year and narrowed our selections down to a new or certified used Subaru outback. After making internet My wife and I were researching cars for about 1 year and narrowed our selections down to a new or certified used Subaru outback. After making internet inquiries of about 6 Subaru dealers in the general area, only 2 answered our questions directly each and every time, including Christer at Colonial Subaru. Christer distinguished himself as a no-nonsense matter of fact salesman, yet always gracious and helpful. He didn't try to sell or push us toward what we didn't need or ask for - he simply showed us options and guided us through the selection process. He made himself available when we needed and yet modestly engaged the help of Erwin and others on the Colonial team where the process required. Both Christer and Erwin were very patient and clear, and followed through on everything they stated or promised. If you are looking for a new or certified used Subaru in the Danbury CT metro area, you will enjoy working with these folks. More

Joe Oliveri and Bobby Made it Seamless and Painless Having spent the day across three dealers hunting for a vehicle for my son who is in college, I started South on Route 7 and worked my way North. My Having spent the day across three dealers hunting for a vehicle for my son who is in college, I started South on Route 7 and worked my way North. My son wanted a Jeep Wrangler so i asked him to do some research on Gas Mileage, Maintenance, Insurance, Resale Value, etc.--- Sort of his first foray into Total Cost of OWNERSHIP... He did his Due Diligence and we set out on a course to hunt for year end deals and looks at 2014 closeouts across Jeep, GM, Nissan offerings and landed at our last stop nearly accidentally at Colonial Subaru to see what they had as well. When we arrived we were both tired and cold, but the welcome of the dealership and the open and personal touch and professionality offered by Joe Oliveri and Bobby Chien were amazing. We spent 15 minutes looking into makes and models suitable and ran a comparables with the other manufacturers' offerings we were contemplating and within minutes sat in and test drove a few of the finest Subarus on the lot. We were interested in an Impreza with color and options and then Joe and Bobby combed the NE dealer inventory and found exactly what we wanted at a fair value point. We discussed the deal and were well into the process, when I asked what the car was in the lobby and Joe said it was a Cross Trek and it offered much of the same of what Impreza had but a bit higher off the ground and a few other bells and whistles that we came to value. We identified a 2014 on the lot Alpine White Cross Trek and within 15 minutes had the deal done. There was no walking to and from Joe and Bobby's offices with this that and the other. Bobby came to Joe's desk and we pounded out an amazing total package deal with a trade that was truly a win-win-results for me and my son and Colonial Subaru. When we came back the next day to pick up the car, Joe spent an hour with us going over all the new car orientation with a reassurance that any, and he meant any questions or follow up items we needed were just a phone call away and to this day a month later he has lived up to that commitment and then some. We also were offered extended warranty option and total vehicle protection and we picked and chose the right configuration for us with the help of Jim Meehan, the friendliest financing ops leader. We did not buy every option offered and were again assured and reassured that the sensible things were tended to and no detail was overlooked! Would have to say that HELPFULNESS goes a long way. Will be in the market soon as our third turns 16 in a short few months and I will start and end with Colonial Subaru as I am confident in the "team" and what they can do for the customer! More

A one of a kind experience! Going to buy your first car is never a good experience; we've all heard the horror stories, so when I walked into Colonial Subaru I walked in ready to Going to buy your first car is never a good experience; we've all heard the horror stories, so when I walked into Colonial Subaru I walked in ready to fight. Within seconds my guard was down. While most dealerships come standard with pushy impatient sales personal Colonial Subaru sets itself apart with kind, caring dealers who truly look out for the buyers best interest. My dealer, Drew Furtado, was simply remarkable! I went into Colonial Subaru with a good idea of what I wanted and a better idea of what I could afford. There wasn't a second where Drew tried to sell me something out of that budget and he went above and beyond the call of duty to make sure I left the lot with absolutely no regrets. Even the financing was painless thanks to Erwin Carranza. So, buying your first car is never a good experience, but at Colonial Subaru it can be a phenomenal one! Ask for Drew and you're sure to leave with a smile on your face. More

Highly recommend this dealer This is my second time purchased a car from a dealer. When I purchased my first car, the dealer added a $3000 warranty to my car without telling me. I This is my second time purchased a car from a dealer. When I purchased my first car, the dealer added a $3000 warranty to my car without telling me. I found out the warranty when I checked the price list. I asked the dealer what that was, the dealer confused me by telling me how useful and wonderful was the warranty. At the end I realized that package was very useless. When I purchased my second car at Colonial Subaru, they listed all the price very clearly and simple. They did not add any warranty without telling me. They worked fast and very friendly. I believe they tried their best to help me. Highly recommend this dealer place. I don't remember the finance person who helped me but he was very nice and helpful too. More