Colonial Subaru

I was very unhappy with my experience at Colonial Subaru. I test drove a 2014 Crosstrek which I was very pleased with. After the drive, I sat down with Jon to talk numbers. I explained my situation to him th I test drove a 2014 Crosstrek which I was very pleased with. After the drive, I sat down with Jon to talk numbers. I explained my situation to him that I was shopping around for the best deal. In which he then interrupted me asking me if I live in the area. I told him that I lived in the Danbury area, to which he justified his interrupting question by telling me "well we are the only dealer in the area. Unless you want to drive quite a distance to go to another Subaru dealership..." This right away started me off feeling uncomfortable. He asked me if I had received any other quotes from other dealerships, which I had, but I told him that I would prefer not to share them just yet and asked for him to make me an offer of what his best price would be. He then responded to me quite bluntly saying "I don't make offers." I found this quite unsettling and ridiculous. From that moment on I knew that this dealership was not getting my money. However, since they are a very high volume dealership, I wanted to see how their prices would match up against the offers that I already had. To be honest, Jon ended up giving me an estimated quote that was pretty fair, $200 above his invoice (so I was told, I'm not sure how valid the number he gave me for his invoice actually was). After he finally even gave me a price, I attempted to negotiate a bit to see if he could match the current offer I had, to which he said no, quite rudely I might add. All in all, I walked into Colonial Subaru wanting to spend money, but a very poor experience from Jon Jowdy caused me to walk out. Ultimately I ended up purchasing a 2014 crosstrek from a different dealership where I received EXCELLENT service and a significantly better deal than what Colonial offered me. I am not the type of person to write reviews about companies in which I have poor experiences at, but this one left me so infuriated that I felt the need to do so. I will be sure to tell all of my friends who are looking to buy a Subaru about my poor experience as well. More

i could not be happier with my experience at this dealership, and my salesperson, Reid Ferris is the reason why. As a pediatric dentist who runs a large group practice, i know customer satisfaction, dealership, and my salesperson, Reid Ferris is the reason why. As a pediatric dentist who runs a large group practice, i know customer satisfaction, not only price is the name of the game. Mr. Ferris not only offered me the best price of any dealership in a fifty mile radius, but went above and beyond for my special order XT that was taking longer than anticipated. Without going into great detail, any dealership would be lucky to have someone like him on their team. Once again, the best price, great customer service, and exceeding expectations. Who could ask for more? PS. I have nothing to gain by writing this review. Rich Shulman More

We were looking to replace my 10 yr old Forester with a car that gets better mileage. I knew I wanted to stay with a Subaru because I've had such good luck driving my 3 previous models. I contacted Reid car that gets better mileage. I knew I wanted to stay with a Subaru because I've had such good luck driving my 3 previous models. I contacted Reid through the Costo buying site email. He got back to me quickly and arranged test drives for the models I was interested in. No fuss, no muss & no pressure to buy. Reid emailed more info to me & a few weeks later we came back ready to buy an Impreza Limited. We talked a little more about what I wanted in the car. Talked price & trade in. I was ready to get my Impreza when Reid suggested the Crosstrek since it had all the things I wanted plus better ground clearance than the Impreza. Price was more than the Impreza but Reid got the price down to an acceptable difference. We ended up test driving & then buying the Crosstrek. The best part of the process was that he didn't have to go back & forth with a manager for approval of the deal. We were done in around an hour. Our experience with Colonial has been great all around from the service department to sales. The service dept has always made me feel welcome. They answer questions about what they did. They don't rush you into big ticket repairs. I've never felt like they recommended something I didn't need. This was my first sales experience at Colonial & I am very happy with it. Price was better than I expected for the Crosstrek. Test driving was easily arranged. Reid worked at getting me the car I needed not what he was trying to sell. Great dealership! More

Reid cut to the chase and gave me a great deal on a great car. His follow-up was appropriate and not overly persistent (it is a major turnoff when a salesperson is constantly calling). He found the car wit car. His follow-up was appropriate and not overly persistent (it is a major turnoff when a salesperson is constantly calling). He found the car with the specifications that I wanted, and the price was very competitive. The processing of the paperwork was expedited (on a Saturday, that is hard to do) so that the total time we spent at the dealership was just over one hour. I would purchase another car in the future from Reid Ferris at Colonial Subaru. More

This whole experience was refreshing. Jason responded in a timely manner when we asked if the car was still available. Arrangements were made to come down for a test drive that weekend. We were greeted by a timely manner when we asked if the car was still available. Arrangements were made to come down for a test drive that weekend. We were greeted by a fellow coworker as Jason was running behind to meet with us. The coworker got everything going so we could take the car for the test drive. Upon our return we met with Jason and in what I feel was a short time frame he had an offer for us that we accepted. We picked up the car 3 days later and everything ran smoothly and we were out of there in less than an hour. They additional people we worked with brought to our attention things that we could do on the side as options and when we declined they did not push. More

I had a great experience working with Erwin. He was very knowledgable on the car we bought from him, they are not over bearing like most dealerships and did not push the car on us, he gave us their best pri knowledgable on the car we bought from him, they are not over bearing like most dealerships and did not push the car on us, he gave us their best price and let us make our decision. I would definitely recommend buying a Subaru and if you do I would recommend Colonial and Erwin as a salesman More

We purchased a new CrossTrek and traded in a very low milage car. Joe was able to nearly meet my price expectation and came forward with an offer that I could accept. This was all accomplished in less th milage car. Joe was able to nearly meet my price expectation and came forward with an offer that I could accept. This was all accomplished in less than an hour. We had already test drove their demo and they had a car in stock. My guess was htat the had enough inventory to nealry match anyone's request. From the time we agreed ot make the purchase all went as smooth as silk. Joe conpleted all the necessary paperwork and gave us a list of things that needed to happen between then and when we picked the car up. Title, payment, registration, etc. We left feeling very positive about the esperience. On the day of the pick up, Joe met us quickly and brought us out ot see the car for our final approval. From there it was off to complete the paperwork. There was no push for getting us to consider any additional items. From there Joe went to the car and went through the features. Even taking time to link up my phone with the car. At the end of the purchasing experience I will tell you that it was positve. A hassle free, low pressure, experience. I will recommend Joe D'Ercole as a salesman for anyone wanting to use Colonial subaru. I would recommend Colonial Subaru as a Dealership. More

My experience with Erwin compared to other dealerships in the area was exceptional. He sat me down to review all my options that was in my budget. I was immeditely guided in the right direction and all the g the area was exceptional. He sat me down to review all my options that was in my budget. I was immeditely guided in the right direction and all the guess work was solved for me. The result was a brand new 2014 Subaru lease which met all my needs. I would highly recommend Erwin to anyone who wants to be treated fairly and be given such quality car. Bring on the snow! More

Joe was a very sensitive to my needs and as a typeAA personality im so happy he was able to keep me calm and reassured. He got the job done on my timeline and his product knowledge was excellent. I high personality im so happy he was able to keep me calm and reassured. He got the job done on my timeline and his product knowledge was excellent. I highly recommend Joe as a sales professional who is honest and motivated to provide a smooth transaction. More

What a great experience! Erwin was extremely knowledgable and professional. He took his time to understand my needs and there was no hard selling. This dealership stands above others in the ar knowledgable and professional. He took his time to understand my needs and there was no hard selling. This dealership stands above others in the area. Thanks Erwin! More