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Colonial Volkswagen of Medford

Medford, MA

4.8
2,224 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,224 reviews

January 07, 2022

Rusty is wonderful guy above and beyond Enjoyable to Rusty is wonderful guy above and beyond Enjoyable to deal with Will always ask for him each visit Jessica More

by jdlove214
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rusty
Jan 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, Jessica. We appreciate you taking the time to share your feedback and five-star rating. We're glad to hear that you found your experience with Rusty to be a positive one! Please let us know if we can be of any further assistance. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 06, 2022

Excellent service department. The waiting area is always clean and the mechanics treat every job with the same precision. I like knowing that the people working on my car are VW experts. More

by BDAETSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty, George
Jan 06, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience working with Frank here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 06, 2022

I have always have a good experience working with all the staff at Colonial Volkswagen in Medford from service to sales to checkout. Waiting area is clean and bright with snacks and coffee if you are there More

by TY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Rusty
Jan 06, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 05, 2022

I like the quick drop-off, fast service and quick pickup that is provided cause I don't like to spend my whole day getting my car serviced. More

by SCOTTJ877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 05, 2022

Great services with people that have more accurate and knowledgeable answers about my car and services More

by ALEXANDER7JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Jan 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 03, 2022

Always a good service experience at Colonial. Fast and fair all you can ask for from a dealership. More

by ERIC.AMOROSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 03, 2022

Quick and friendly. Waiting area was clean. Coffee and water available. Service received was what I expected More

by chandler.brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 31, 2021

excellent service with warm welcome and customer service.Totally satisfied by their service in medford. More

by arjunpanthi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 30, 2021

Courteous, accommodating and quick! Love the text message when your car is ready! we have two cars from them More

by kate.cannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Colonial Volkswagen of Medford responded

Kate, Thank you for taking the time to share your thoughts on working with Frank and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 30, 2021

Fast, friendly and easy. All my issues were addressed and I am happy as usual. More

by droh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty Hogan
Dec 31, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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