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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
842 Reviews
Call Service Center (781) 475-5200

842 Reviews of Colonial Volkswagen of Medford - Service Center

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February 02, 2023

I am a 9 year customer of Colonial and they have taken great care of my vehicle . More

by DAVIDRDEFILIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Bowes
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Feb 03, 2023 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 02, 2023

The service was great! Kiiara was a pleasure to work with as well! She kept me up to date and made sure I knew what was going on with my car and when I could pick it up and More

by chak.yeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiiara
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Feb 03, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Kiiara here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 02, 2023

Every visit I've made to Colonial has been great. They are always up front, honest and helpful. The Sales Department was great when I purchased my vehicle and the Service and Parts Departments have More

by BUSHKOFFALEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 31, 2023

Clean, courteous, and very professional. Easy to schedule online and addressed all my concerns in a timely fashion. More

by m_dewey13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 29, 2023

Every one in this dealer is doing very good job, let me feel so comfortable. Thank you all and especially Dan. More

by EMADDUMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan from the service dept
Report | Print
Jan 30, 2023 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 28, 2023

My experience at Colonial VW of Medford was extremely positive. Keven Umana was incredibly helpful in the car shopping and buying process. Would highly recommend to anyone looking at VW More

by nc285
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2023 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Keven and our team and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 28, 2023

NEVER RESPONDED TO MESSAGES, NOT EVEN SERVICE DIRECTOR. LEFT 3 MESSAGES, 1 EMAIL AND 1 VOICEMAIL More

by GUSTAVO.GOMEZ827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan from service
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Feb 01, 2023 -

Colonial Volkswagen of Medford responded

Gustavo, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 28, 2023

Got my car back early faster than I expected and good service very polite people More

by DACHAPONM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2023 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank and our service team met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 27, 2023

My experience with Colonial Volkswagen has always been great, and this time was no different. Tom was so helpful, explaining my service to me and getting me in and out in a timely manner. They’re the best More

by staceywideman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom in the Service Dept.
Report | Print
Jan 29, 2023 -

Colonial Volkswagen of Medford responded

Stacey, Thank you so much for your kind words for Tom, Frank, and our service team, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 19, 2023

Quick and helpful. Was expecting another 8 hour wait for a tire check and oil change. I was in and out in under 2 hours. Thank you. More

by pauldmock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Colonial Volkswagen of Medford responded

Thank you, Paul! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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