Colonial Volkswagen of Westborough

Save yourself the headache! Salesmen and managers point fingers at each other. Salesperson will tell you something then manager will tell you something else. Bad customer service Salesmen and managers point fingers at each other. Salesperson will tell you something then manager will tell you something else. Bad customer service which is why this dealership is usually empty! Not worth th headache. Go somewhere else! More

Best Customer Service I’ve ever experienced Dylan and the rest of the guys at colonial service department are all class acts. I’ve written several other reviews on every website forum possible j Dylan and the rest of the guys at colonial service department are all class acts. I’ve written several other reviews on every website forum possible just to show them how great their customer service abilities are. Dylan went above and beyond to provide me with the best and most affordable solution. There were no games, only honesty. If you own a vw, get it serviced here. They know what it takes to provide a great customer experience. I’ve never felt the ambition to right these types of reviews, but their ability to go out of there way for the customer shows what great people work at this dealership. More

Questionable Service and Business Practices at Best Car required warranty work. After work was completed my daughter drove the car to work, and gas was literally being pumped all over the engine. The Car required warranty work. After work was completed my daughter drove the car to work, and gas was literally being pumped all over the engine. The mechanic did not tighten the main fuel supply line to engine. Car easily could have caught fire or worse, but luckily did not. The response from the dealership was to give us a free oil exchange. Later, car had a few issues off warrant and bills to repair were about $3,000.00. Included oxygen sensor, bill for approx. $300 to "reprogram the computer", and new springs. We fixed the car ourselves for $300 in parts, and there is NO NEED to reprogram the computer. It learns on its own and resets itself. After two purchasing two vehicles form them, I would never go back, nor get another VW. They are not reliable and this service facility overcharges in my opinion. More

Another great experience Bill and his team are extremely efficient. Bill seems to know what going on at all times. He makes the experience easy with updates and videos. Good e Bill and his team are extremely efficient. Bill seems to know what going on at all times. He makes the experience easy with updates and videos. Good employees make a good business. Give him a raise More

Tegan is the best! This Lady knows her stuff! I've bought a lot of cars before and for the most part it has always been a pain in the !#&!. Tegan answered all my questio This Lady knows her stuff! I've bought a lot of cars before and for the most part it has always been a pain in the !#&!. Tegan answered all my questions in a knowledgeable and efficient manner. I wouldn't buy a car from any one else! More

Tegan is the best ever! I was looking to buy a new Subaru and found the right one at Colonial VW of Westborough. I worked with Tegan Von Wasserman who was excellent with eve I was looking to buy a new Subaru and found the right one at Colonial VW of Westborough. I worked with Tegan Von Wasserman who was excellent with everything. She was funny and relatable and very nice to work with so buying a new car with her made a usually difficult process a lot easier. I was able to check the car out with a test drive and she was able to answer all of my questions and knew all the people that would be working on my future car. I don't think there is anything she could improve. Keep it up Colonial VW, and thank you Tegan!!! More

MADE SHOPPING FOR A CAR ACTUALLY ENJOYABLE!! Worked with Tegan and had such a great experience! great customer service, easy to talk to, informative, and made car shopping actually enjoyable! Ear Worked with Tegan and had such a great experience! great customer service, easy to talk to, informative, and made car shopping actually enjoyable! Earned my loyalty as a customer right off the bat! More

Easy to deal with. Ask for Tegan Fair and easy process to buy car. Super service dept. they send you a video of what they are working on. When the last time you see underneath your ca Fair and easy process to buy car. Super service dept. they send you a video of what they are working on. When the last time you see underneath your car? More

Always a pleasure Literally the best. I have nothing but great things to say about Colonial VW. I have owned 4 Jetta’s, all purchased and serviced through Colonial. I h Literally the best. I have nothing but great things to say about Colonial VW. I have owned 4 Jetta’s, all purchased and serviced through Colonial. I have been working with Billy Mac for as long as I can remember. He is very accommodating and gets the job done. Whenever I drop my car off, I’m there for only a short period of time and usually wait outside in the waiting area when it’s nice out. Everyone is friendly and very professional. I have and will always refer family and friends to Colonial VW. More

took the time to fix it right Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the servi Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the service team. I dealt with a few of the guys in service (all good to work with), but Jon took control of my cars service, and treated it like it was his own. There were delays, but he made sure it was fixed when I got it back. Two big road trips later, and it feels like a new car. More