Colonial Volkswagen of Westborough

Professional and personable - a positive experience overall! My experience at Colonial VW was overall a positive one. Rebecca was helpful with my inquiry regarding an online posting and Andrew T. was knowledgeab My experience at Colonial VW was overall a positive one. Rebecca was helpful with my inquiry regarding an online posting and Andrew T. was knowledgeable, personable and worked diligently to complete my vehicle purchase in a timely fashion. He kept me informed of all aspects of the purchase and made himself available for questions. He provided an easy-going, stress-free situation. I appreciated the customer-centered, professional environment I found at Colonial VW and would recommend them highly. More

Always treated with respect Jason was great, and so was Gina (Internet sales consultant). Both very helpful in finding a tough car not on the lot, late in the model year. Jason was great, and so was Gina (Internet sales consultant). Both very helpful in finding a tough car not on the lot, late in the model year. More

Very positive experience with both the dealership and Jason I had previously done my homework on the 2017 Jetta. I knew what I wanted and felt I knew what a fair price would be. I went to a different dealership I had previously done my homework on the 2017 Jetta. I knew what I wanted and felt I knew what a fair price would be. I went to a different dealership initially, test drove a car, but could not come to an agreement on price. I contacted Gina, the internet sales rep and told her I planned to stop by the dealership Monday afternoon. Jason greeted me as I entered the showroom. I told him what I was looking for, and we went for a test ride. We then sat down and talked price. I had a price in mind and felt it was fair and equitable. After a brief exchange, Jason was able to get "my price". I took delivery 2 days ago and couldn't be happier. I'd recommend both the dealership and Jason. More

Pierre always available when you need him. I was pleased interacting with Salesman Pierre Saliba with his extensive product knowledge and easygoing approach to car purchase. I have purchased mu I was pleased interacting with Salesman Pierre Saliba with his extensive product knowledge and easygoing approach to car purchase. I have purchased multiple cares from him in the past and it seems he is always available if need be. I enjoyed a wonderful stress free buying experience with a truly professional automotive sales staff. I will be recommending this dealership to my friends and family which to me is the highest praise that can be given. More

Sunday Afternoon - Dino Helped Me Sunday afternoon I was driving and noticed a Indicator Light lit up on my dashboard. Stopped in a parking lot and looked at my manual. Manual state Sunday afternoon I was driving and noticed a Indicator Light lit up on my dashboard. Stopped in a parking lot and looked at my manual. Manual stated to drive car very carefully and bring it to a dealer. I called Colonial Volkswagen and spoke with Dino (sales). I told him that I had a problem with my car and I needed to bring it in, but I also needed transportation home since we only have one car. Dino was driving into work and told me he would call back in 10 minutes as he needed to check to see if I could get a loaner. He called me back and found a loaner. When I went to drop off my car, I was treated very nicely by Dino. He even turned on the air-condition in the Loaner so I would be nice and cool and a hot day. I am very greatful for all DIno's help. You usually would not find such help on a Sunday afternoon. Colonial Volkswagen has treated us very well for the past several years that we have been their customers. More

Knowledgeable and friendly Jason is very knowledgeable and friendly. This is the second car I bought from Jason. This alone is self-explanatory. He deserves the best employee o Jason is very knowledgeable and friendly. This is the second car I bought from Jason. This alone is self-explanatory. He deserves the best employee of the company and best dealership. More

Great Experience Buying Here Using USAA Car Buying Service I first shopped cars on the USAA app's car buying service. I spent a day with appointments at various USAA-certified dealerships to test drive specif I first shopped cars on the USAA app's car buying service. I spent a day with appointments at various USAA-certified dealerships to test drive specific cars. This was the second stop out of four dealers that day. Within a couple minutes of arriving, salesman Mike Lodowsky had the keys in my hand, and I was in the car for a test drive on my own. He even encouraged me to test drive it to my house so my wife could check it out. He offered to answer any questions should I have them. After the test drive, I knew I liked the car far better than any from my first stop. But he held the car for me with a $100 check and I went on my other appointments. I returned asking to test drive again. He simply gave me the keys and I was on my way again. He happily honored the USAA discounted price guarantee certificate when I returned, and we had a deal. It was a holiday, and they were busy, so he convinced the sales manager to process the transaction so I wouldn't have to wait for the office person. We arranged for my pickup two days later. When I arrived to pick up the car, it was parked up front, all washed and ready. The new tags were already on the car. The inside had been cleaned very well, and every detail was in order. I was literally in and out, and I drove off in my car in less than five minutes. This is because Mike got to work early and made sure it was all done immediately. From beginning to end, this was one of the best car-buying experiences I've ever had. I also truly appreciate that Sales Manager Neil Finch stepped up to process the transaction to get me out the door. More

Amazing service, very knowledagble, A++++ I went into VW unsure about what to expect since I had never been to a big dealership like that. I was skeptical at first. Steven approached me wh I went into VW unsure about what to expect since I had never been to a big dealership like that. I was skeptical at first. Steven approached me while I was looking at a car, he was very well spoken and well mannered. He spent a few hours with me identifying my needs and what I needed out of my vehicle. He helped me get approved for a loan with a better interest rate than I had ever imagined! The whole process was so easy! That same day I drove off in my new 2017 VW Jetta GLI and I couldn't be happier with my decision. Steven has been there to answer any questions I've had since my purchase and I will always go see him for my car needs! Thank you so much for making something stressful like buying a car so EASY!! I highly recommend Steven to anyone who in the market for a new or used vehicle. A+++ More

Five star rating for Colonial Volkswagen I would like to give Colonial Volkswagen and service Consultant Jon Lacey a five star rating for the impeccable outstanding service I received. From t I would like to give Colonial Volkswagen and service Consultant Jon Lacey a five star rating for the impeccable outstanding service I received. From the moment I picked up the phone to decide whether this was going to be the service department for Me to when I drove off the lot after my car repair. Jon Lacey made the choice very easy to give the service department my business.. Jon was very inviting in his conversation , he was down to earth and treated me as a individual not a invoice on his desk. Jon is extremely efficient and thorough . And really cares about the customers wallet. I will stay with Colonial VW for as long as I have my car, with this kind of service department I believe that's going to be a long time! Ask for Jon Lacey he will get the job done. More

2017 Alltrack This is my second time dealing with Colonial VW in Westboro and both times I have been completely satisfied with the dealership, the sales team and th This is my second time dealing with Colonial VW in Westboro and both times I have been completely satisfied with the dealership, the sales team and the vehicle I have purchased. They go over and above to explain the process and the vehicles. Jason Garrett was the sales man that helped me with this purchase and he made the whole process from start to finish easy and stress free.. He was very helpful and professional as well as knowledgeable which made me feel no pressure... Jason helped me get the exact car to fit my needs... More