Colonial Volkswagen of Westborough

Bad customer service. Concealing details. This is my only bad buying experience so far in the history of buying used cars. I bought a 2013 Beetle-sport edition. I live in Indiana and bought th This is my only bad buying experience so far in the history of buying used cars. I bought a 2013 Beetle-sport edition. I live in Indiana and bought this car in person on May 30th. The day I bought it, my car didn't show any damage on it. When I received the delivery of my car on June 10th, it had some cosmetic damage on it. The delivery guy handed over a flip sheet to me which was signed by the dealership before the car was shipped that clearly mentioned that the damage existed when it was being shipped. When I called and spoke to the sales rep, he mentioned to me that the delivery guys are very cautious and no damage could have occurred in transit thus helping me prove my point that the damage occurred between the date of purchase and the day it was shipped. I have images to prove that the damage did not exist when I bought it which I have also shared with the dealership. It has been close to two months of emailing/following up and no one wants to own up this responsibility of the damage that occurred at the dealership after I bought it. I was asked to email the General Manager who mentioned to me that used cars always have some issues with them and I think I as a consumer had a right to know all the defects before I bought it if any existed. The issue in question here is that the damage did not exist when I bought the car and the dealership wants me to be satisfied with a response that used cars always have issues. I was happy with how they handled my out of state registration process and I give them credit for that but I cannot ignore the damage. I have a right to receive the goods in the same condition as I bought it in or be compensated for the loss which was not pre-existing. I for sure am a dissatisfied customer and cannot trust the credibility of this dealership. Also, there was a difference in the information provided for this car on cars.com versus what we were told at the dealership. More

Professional service coupled with a great product Having bought my last car from Colonial VW 11 years and over 200k miles ago, I was ready for a new car. After visits to Mazda, Toyota and Ford, nothi Having bought my last car from Colonial VW 11 years and over 200k miles ago, I was ready for a new car. After visits to Mazda, Toyota and Ford, nothing beat the quality and price combination I found at VW. Drew and his manager Joe were very professional, and supportive thru the entire process. No strong arm tactics for extras after the deal you may find at other dealers. This level of service was consistent with what I found in their service department as well over the last 11 years. More

Awesome Place to Buy a Car Tim B was a tremendous help to me during my first car buying experience. He was so professional and courteous throughout the whole process. He was kno Tim B was a tremendous help to me during my first car buying experience. He was so professional and courteous throughout the whole process. He was knowledgable about the cars and was able to answer all of my questions. He made it a pleasant and easy experience. More

Customized Pre-Owned Car Search I came to Colonial VW of Westborough with very customized search criteria for a slightly pre-owned vehicle. My decision to choose Colonial was based o I came to Colonial VW of Westborough with very customized search criteria for a slightly pre-owned vehicle. My decision to choose Colonial was based on the outstanding maintenance service I received on my current VW which I have owned for the past 8 years (and yet I did not purchase from Colonial). Within a week of first meeting Connor Bayliss last weekend, he followed through with getting my "needle in a haystack" not only secured, but on the lot and ready for a test drive. He found my ideal vehicle with far less miles than I required and well under my budget. The dealership was slammed when I arrived this afternoon (on a Sunday), but Connor impressively and successfully managed many customers' inquiries all while ensuring that I did not feel neglected or unimportant. I was also impressed with my observations of the other 2 sales consultants on the floor - both were incredibly responsive and attentive to their customers. Connor was extremely up-front in pointing out some minor cosmetic issues that needed to be addressed prior to delivery (they just acquired my "ideal" vehicle within the past 48 hours and had not yet been through service detail and I likely would not have noticed them) and made me confident that I was picking up a 2013 model that will be in 2016 condition. Regarding the financials, I was not only impressed with Connor's ability to come in under budget, but also quickly give me the options for down payments for a 3 year, 4year or 5 year term while maintaining my ideal monthly payment through VW Credit. When I completed the Purchase & Sales Agreement and met with the Business Office Manager (Kathryn Gear) to firm up the financing details, she was incredibly friendly and knowledgable of the additional protection plans and never questioned me once on the programs that I declined. She took a solid interest in my satisfaction with their overall service and, more importantly, quickly secured me a fantastic APR rate. Thanks, Connor and Kathryn. It was a pleasure to work with you today! Although I certainly don't plan on purchasing another new vehicle in quite some time, you can count on my future referrals to friends and family down the road. As sad I am to turn in my 2004 Passat, I'm looking forward to a lot of fun in my new one!!! -Matt Donoghue; Watertown, MA More

owner /management is cheep First bought a used vehicle. I saw it on line and set a time to meet with Tim the salesman who was great to deal with. With a little haggling we made First bought a used vehicle. I saw it on line and set a time to meet with Tim the salesman who was great to deal with. With a little haggling we made a deal which I thought was fair to both . In the end I ended up spending 30,000 dollars. Now they are on line with registry which most dealers are they do all the running around between the registry and insurance company for which they charge 400.00 and I think it's worth it. But then they cheap out charge you for the sticker and only a half tank of gas. Again no fault of the salesman. If you buy from them negotiate this before signing. This is what separates them from a great dealerships. More

Great Customer Service Working with Mike Lodowsky was fantastic. He was very relaxed and not pushy with trying to get me to make the purchase and was very responsive/avail Working with Mike Lodowsky was fantastic. He was very relaxed and not pushy with trying to get me to make the purchase and was very responsive/available for questions. After the purchase he followed up the very next day to see how everything was going, which was very much appreciated. Great experience all around. More

Try professionalism, is what you get at Colonial Volkswagen Bought two cars the same day from Colonial. Why? The meeting started in a very professional way, but yet very friendly that it was worth buying a sec Bought two cars the same day from Colonial. Why? The meeting started in a very professional way, but yet very friendly that it was worth buying a second car for my wife. Experience like that cannot be found everywhere that I did not mind extending it for a second car. I dealt with Connor Bayliss that spent the time to go over all the details, and did it again very much patience with my wife. The dealership after sale was handled with very much diligence and very complete and fast. More

great experience I met Connor upon walking in one day a few weeks ago to search for a VW Routan that I was looking at online, and he took the time to show me two that I met Connor upon walking in one day a few weeks ago to search for a VW Routan that I was looking at online, and he took the time to show me two that were there on the lot. He was very friendly, knowledgeable and extremely easy to deal with in comparison to other dealerships I have purchased cars from in the past.... here there's no pressure, no hurry etc. Once finding a vehicle that I wanted, the experience of trading one in and getting this new one was easy and pretty effortless. Our Routan was delivered on time as planned, and nicely presented. I would certainly recommend shopping here, the entire staff is great, as well as the facility. Conner was excellent and made the buying experience very stress-free. I would be happy to purchase another vehicle from him hopefully within the next year! Also, in rating the price, I felt it was good - they don't "discount" more or negotiate further however the research I did online did yield results that showed their starting point prices were reduced pretty good from the KBB average dealer list prices from the same vehicles mileage, condition and model features offered elsewhere. Not being in the "biz" I can never know really how all the $ works, so can't rate pricing better than "good" but I'm tough, and other dealers I've bought other brands of cars from can't even come close to these folks, were the "haggling" drags on and on. Way to go Colonial VW! More

Bill Mack is the reason to service at Colonial Volkswagon Bill Mack has been "my car guy" and the reason I have been purchasing and servicing my vehicles at Colonial VW for over 10 years now. I actually drive Bill Mack has been "my car guy" and the reason I have been purchasing and servicing my vehicles at Colonial VW for over 10 years now. I actually drive by a closer VW dealership in Auburn just because I know the service I receive from Bill will be worth it the extra drive every time. More

Good buying experience, got things done！ It takes about 2 weeks to find the car I want. But I finally landed with a great car with all the packages that I wanted. The financing process is cha It takes about 2 weeks to find the car I want. But I finally landed with a great car with all the packages that I wanted. The financing process is challenging, but the helpful staff got it done. Really appreciate colonial volkswagen for this awesome new car I got. More