Bill Mcgrath
Service Manager
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
Dealership Experience
28 yrs, 3 mos
372 Reviews
Write a Review372 Reviews of Bill Mcgrath
June 19, 2026
Great experience as always bought last six new cars there and will continue as long as Marc and Billy McGrath remain there. Best guys in the business there and will continue as long as Marc and Billy McGrath remain there. Best guys in the business More
Other Employees Tagged: Jon Lacey, Marc Schoenhammer
June 18, 2026
We were very pleased with the service and the help I had left my wallet in the car and had thought I had lost it but one of the technicians returned it to me what a relief that was thanks again for the grea left my wallet in the car and had thought I had lost it but one of the technicians returned it to me what a relief that was thanks again for the great service More
Other Employees Tagged: Bill Fallon, Jon Lacey, Dylan Begin, Mike Pender, Jocelyn Perez
June 13, 2026
I have had a great experience with this dealership. I bought a new 2025 Taos in February. Although it’s had issues that I hope are finally resolved the dealership has taken care of it all and been very I bought a new 2025 Taos in February. Although it’s had issues that I hope are finally resolved the dealership has taken care of it all and been very accommodating More
Other Employees Tagged: Dylan Begin
June 11, 2026
Had a great experience with the colonial Volkswagen service group. Stellar service through their service department. service group. Stellar service through their service department. More
Other Employees Tagged: Bill Fallon, Jon Lacey, Dylan Begin, Mike Pender
June 04, 2026
Always a great experience working with Bill. I recently had some auto body work done on my Taos and while it was there, Bill coordinated to have work done related to a VW recall - without me eve I recently had some auto body work done on my Taos and while it was there, Bill coordinated to have work done related to a VW recall - without me even asking. Mike was a huge help in coordinating to fix a factory auto body defect, securing a rental to cover the three days the car was out at the shop. Overall great experience with service at Colonial! More
Other Employees Tagged: Mike Pender
May 29, 2026
Always a great experience at Colonial Volkswagen. Friendly and easy going service advisors with no pressure. Friendly and easy going service advisors with no pressure. More
Other Employees Tagged: Bill Fallon, Jon Lacey, Dylan Begin, Mike Pender
May 28, 2026
I brought my 2 year old id. 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced fo 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced for $320. They did not have the part and the part was not considered under warranty. I asked how this plastic shield could get damaged. Jon told me I must have run over something. The only thing I drove over was a speed bump. I asked for a loaner i was told they did not have any. I made it clear i needed my car back on Tuesday. The part was ordered but did not come in on Tuesday. I was told the truck driver quit on the job. I said I could no longer be without a car for a third day. So I will come in to pick up the car and find another dealer who could fix the car and provide a loaner car. Funny thing Jon told me he thought a loaner car was coming in that day! I picked up the loaner. It was a new Jetta 2026 with less than 100 miles on it with a may 2026 inspection sticker! Hmm I am guessing they took a car off the lot and turned it into a loaner car. Funny how I can get a loaner when I say I will go to another dealer! No one should be without their car for 3 days to fix a problem from driving over a speed bump. I have reached out to vw corporate and they have opened a good will case on this service and problem. I have purchased or leased 5 vw in 8 years. I expected better treatment and service. Especially since my current less ends in February 2027. More
Other Employees Tagged: Jon Lacey, Mike Pender, Jocelyn Perez , Gina Martinez, Stephen Redding, Alex in sales. Purchased a 2026 jetta had to go get my own car inspection. I immediately sent the receipt still waiting for my reimbursement check. Not the first time service department could not do an inspection. February 2026 and April 2026.
May 26, 2026
Bills entire service team is top notch. .. wouldn't bring my vehicles any where else. .. wouldn't bring my vehicles any where else. More
Other Employees Tagged: Bill Fallon, Pierre Saliba, Jon Lacey, Dylan Begin , Shelby and her husband
May 15, 2026
Great car buying experience at colonial. They are professional, friendly and price their cars fairly. Would definitely recommend to anyone looking to buy a car. They are professional, friendly and price their cars fairly. Would definitely recommend to anyone looking to buy a car. More
Other Employees Tagged: Bryce Jarrett
April 28, 2026
Everyone here was really helpful and friendly. I came in looking for options and left a satisfied customer! I came in looking for options and left a satisfied customer! More
Other Employees Tagged: Juan Palomino , Gina Martinez, Lap
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