Colonial Volkswagen of Westborough

Superb Service I worked with Mike Lodowsky when looking for my new car and he was fantastic. He located the car I was searching for, explained the entire process to I worked with Mike Lodowsky when looking for my new car and he was fantastic. He located the car I was searching for, explained the entire process to me in his office, and was incredibly helpful on the test drive with discussing how the Jetta I wanted compared to other brands. He was approachable, courteous, quick to respond to emails and phone calls, and answered every question I had. They followed up with me as soon as they could and made sure I was comfortable and informed. I would certainly recommend anyone work with them if they're looking for a new (or used) car. More

Went in during lunch break and ended up buying a car. This is my second vehicle purchase from Colonial VW of Westborough and it probably won't be my last. They are courteous, fair, go above and beyond, an This is my second vehicle purchase from Colonial VW of Westborough and it probably won't be my last. They are courteous, fair, go above and beyond, and a pleasure to work with. I also truly love their service department and customer service... who else drives to your workplace, swaps out your car with a loaner, and then returns your car to you after the service is completed?!? (Thanks Chris Tattrie!) They even gave my two kids a bag of goldfish to snack on while we finished up the paperwork. As a female, I don't particularly like buying cars but they make it easy and hassle free. More

Excellent Car Buying Experience I started looking for a new Passat TDI a few months ago. Quirk VW in Braintree was the first stop. I almost bought a car there, but the salesman refu I started looking for a new Passat TDI a few months ago. Quirk VW in Braintree was the first stop. I almost bought a car there, but the salesman refused to negotiate the price on it for the monthly special. He refused to even knock a single dollar off the sales price. As a result, I decided to look elsewhere. At Colonial, I had a fundamentally different experience. From the point of initial online inquiry to the test drive, financing, sale and even the first service maintenance. The Colonial team made things happen very quickly and efficiently. Throughout the entire sales process, Colonial team not only said they wanted to earn my business but they actually acted upon it in. This level of commitment to customer satisfaction is what differentiates them from other dealerships in the area. Thank you Jeff Crown & Tim Barnes. More

Great Dealership I worked with Andrew Pappas and he was great. Most salesman are pushy and want to try and make a deal right then and there but Andrew gave me time to I worked with Andrew Pappas and he was great. Most salesman are pushy and want to try and make a deal right then and there but Andrew gave me time to walk away and let me think about the offer. Later that day we were able to come to an agreement and I great deal on my new 2012 VW GLI. Everything was accounted for and he gave me a tour of the car. He also even introduced me to Colonial's car service team which was great. Overall this was a great experience and I love my new GLI. More

AWFUL Experience ever!!!! Hi. I keep getting an error page when trying to contact VW North America. How can I do that? My husband and I have had the WORST experience ever buyi Hi. I keep getting an error page when trying to contact VW North America. How can I do that? My husband and I have had the WORST experience ever buying cars. It started out okay with the sales manager (Tony) being very helpful and good to work with on the leases of our cars. I have no complaints about him. BUT my husband signed the leasing paper work on Wed (7/9). He picked up both cars on Thursday (7/10) and we were both without our cars as of Friday (7/11) because they were damaged. Mine was given to me with 5 scratches on it...that then we were told after they took it in to take care of them that they could not find them. I am not sure why you would even let a "brand new" (I question what goes on), car leave the lot with scratches...and a lease that if I returned with them I would be asked to pay to fix them. My husband's car is even worse. He had to bring it back on Friday to get the inspection sticker. While it was in for service it was involved in a car accident and the whole back panel was scratched and damaged to the point where they told him it had to go to a body shop. Personally I have NO faith in this dealership and really wished we hadn't done business there. I hate that we now have 2 brand new cars that have already been damaged. I plan to contact everyone up the line to corporate to find out how we can make this right. I do not want these cars, I do not want to do business there...and someone needs to deal with the service individuals that both damage cars and overlook damaged cars. This is so disappointing. I am so disgusted and unhappy with everything about this experience and the 2 leases we are in. More

Go to the BEST salesman This is the 3rd Jetta we have purchased through Pierre and everytime the experience gets better, faster and more efficient. Pierre gets right down to This is the 3rd Jetta we have purchased through Pierre and everytime the experience gets better, faster and more efficient. Pierre gets right down to business by asking what we want/need and he then delivers. He takes the pain out of buying a car and he will continue to be who we go to for our future VW purchases. Thank you Pierre. More

A benchmark Volkswagen dealership with Top Notch employees. If your car purchase requires a process beyond the common car-deal-steps. If you look for a benchmark Volkswagen dealership with Top Notch employee If your car purchase requires a process beyond the common car-deal-steps. If you look for a benchmark Volkswagen dealership with Top Notch employees. If you want a fair deal => Price-Warranty-Supplemental Warranty. If you want non-bureaucratic help and dealership staff with an ample criteria to get you your car. In this case you must have Colonial Volkswagen of Westborough on your shopping list! Thank You to Pierre Saliba (Sales Consultant) and Kathryn Gear (Business Manager). Our daughter relocated for work from Mexico to Massachusetts. My wife and I flew in from Germany to help her settle in. First priorities were to buy a car and find a place to rent. First challenge for us was, you cannot buy a car without an US permanent residence. Wire-transfer money from a foreign country and other paperwork is more difficult than doing a normal domestic/US car purchase. Nevertheless, Pierre Saliba helped and assisted us in a very professional way with a Great Human touch! Together with Kathryn Gear, they worked with us patiently and efficient through the process. Pierre helped us to change our decision from buying a semi-new car to a new Jetta 2014, which made my daughter and of course my wife and me very happy. As a customer you receive the dealership’s staff undivided attention and treatment. Another exceptional detail, Pierre introduced us face-to-face to the Service & Repair shop manager. This might be considered normal for some people, but it is definitely not in most of the rest of the world. It is good to know and have “peace of mind” that your car is taken care of whenever needed. I have purchased cars in many different countries during relocation. This one at Colonial Volkswagen of Westborough is the Highlight. More

very first VW and love every minute of it! i bought my car i march and it has been excellent! first i will say i am knowingly a difficult consumer however very loyal, i want answers and knowled i bought my car i march and it has been excellent! first i will say i am knowingly a difficult consumer however very loyal, i want answers and knowledge out of people i am buying something from. i want them to actually sell it to me. when purchasing vehicles it is no different i usually will say "tell me something i won't know about this car" rick passed this test with flying colors! i stopped by on a whim one day to check out the TDI sportwagen as i was visiting a friend in the area but live about an hour away. i met rick who was forward but not aggressive and test drove a car. i was impressed with the fact there was no pressure to "buy today!" over the next month or so he followed up but again not annoyingly or aggressively. when i decided the sportwagen was for me i made the hour hike back to westboro to complete the deal as i had promised. my trade was appraised and valued fairly and we were able to work out a price for the wagon i wanted. kathry was amazing. she went above and beyond to get the financing compete despite some surprises that a bank had not corrected on my credit we worked over the phone quite a bit but she had everything ready as promised when i drove out to take my car home. my only "complaint was there was a mixup with my registration it was supposed to be transferred but i was issued a new one mistakes happen and the folks involved were honest and sincere about it however the runaround i got from the sales manager before i was told was annoying. BUT in closing, this was a great buying experience for me and i love my car it already has 10k miles. but when it is time to replace it i know where i will be going! thank you again! Scott More

Thrilled with 2014 Sportwagen experience Chris Tattrie (Sales) and Kathryn Gear (Finance) made my experience purchasing a new Sportwagen a great one. Fair price on a great vehicle (and many c Chris Tattrie (Sales) and Kathryn Gear (Finance) made my experience purchasing a new Sportwagen a great one. Fair price on a great vehicle (and many colors/interiors to select from. My first VW and looking forward to many years of driving enjoyment. They took care of EVERYTHING soup to nuts...plate return on trade, inspection, registration, insurance, financing...you name it. The staff is VERY knowledgeable which is uncommon and very welcome. Thanks!! Neil More

great experience We went in and expected the same old experience, I have to say that Tim and took the time to ask us what we wanted and explained the best option for u We went in and expected the same old experience, I have to say that Tim and took the time to ask us what we wanted and explained the best option for us based on what we want. He was not pushing us towards anything we didn't want and ended up showing us something different than what we thought we wanted because of what we told him we where looking for. Tim showed the most respect to my daughter who the car was for than any other dealer and that meant the world to her. Thank you Tim we will be sending everybody who asks us your way. More