Colonial Volkswagen of Westborough

Fantastic service! I had the bad fortune to have my EPC light illuminate along with loss of power and rough running 250 miles from home while attending a softball tournament outside of Boston this past wee light illuminate along with loss of power and rough running 250 miles from home while attending a softball tournament outside of Boston this past weekend. The car couldn't be driven, so I had no choice but to send my daughter home to NJ with another family and have my car towed to this dealership on a Sunday. As with most dealerships, service is not available on Sunday, so I had to stay overnight and wait for the dealership to open the following day. I planned to call the dealership when service opened at 7:30 AM Monday, but Bill Fallon, a Service Advisor, beat me to the punch, calling me at 7 AM. He advised that my car would be first in for diagnosis and that it would be a priority in order to get me on my way as soon as possible. I received a call from Bill at 9 AM, not with a diagnosis, but with the news that my car was repaired (new high pressure fuel pump) and washed. I took a cab and arrived at the dealership. I was loading my bag in the trunk and Bill appeared out of nowhere with my service invoice (under warranty) and key so that I could get on my way as quickly as possible. The overall service as well as attentiveness and professionalism of Bill Fallon FAR exceeded my expectations. While my local dealer (Princeton VW) is okay, I certainly wish Colonial of Westborough was nearby as they would have gained a loyal customer for life! More

Pierre was helpful, friendly, and knowledgeable. He helped us get exactly what we wanted at the price we wanted. He went well above and beyond the call of duty for a salesman. Especially for customers helped us get exactly what we wanted at the price we wanted. He went well above and beyond the call of duty for a salesman. Especially for customers not buying a VW. Pierre was incredibly friendly and patient . we have already recommended him to our friends. Thank you Colonial. More

We drove 2 1/2 hours to look at a vehicle that we had been searching for and had put down a deposit on the car before we even saw it. Over a weeks time we were negotiating with the sales associate. Durin been searching for and had put down a deposit on the car before we even saw it. Over a weeks time we were negotiating with the sales associate. During this time the dealership knew we wanted the car. On the same day we made a deal with the sale associate and the "sales manager", we had received a phone call later in the day saying the car was sold without any consideration to our deal and our deposit. I have never dealt with a dealership with such unethical practices!!! More

Chris was absolutely fantastic to work with. My need to buy a car was immediate but I was sure to do my own due diligence as finding someone I could trust was as equally as important for me in finding the buy a car was immediate but I was sure to do my own due diligence as finding someone I could trust was as equally as important for me in finding the best value. I fortunately found this in my experience working with Chris as well as the Colonial Volkswagen dealership as a whole. The customer service is premium and should you consider buying a Volkswagen, I highly recommend this dealership and Chris specifically. I am confident your experience would be the same. Thank you Colonial Volkswagen! More

Recently my leased 2012 Jetta developed an electrical problem that was neither caused by the manufacturer nor as a result 'wear & tear' but rather by myself. It was an electrical short that was caused b problem that was neither caused by the manufacturer nor as a result 'wear & tear' but rather by myself. It was an electrical short that was caused by a defective phone charger and made worse by my desire to take it upon myself to fix the problem. Though the car was sitting in the driveway, I wasn't home but away at my daughter's soccer tournament and had all but given up even thinking that the car would be looked at by a mechanic over Labor Day weekend. I decided to call VW Roadside Assistance and after explaining my dilemma to a nice woman name Joyce (?), was elated to learn that she would be able to have the car towed directly to 'Colonial Volkswagen', the nearest dealer and the dealership from whom I had leased my car. Within a short time, the tow operator called me to confirm he was at my house and would tow the car to Colonial Volkswagen. Soon thereafter I received a call from Billy at the dealership to tell me precisely what happened, what they did to fix the problem and best of all, to tell me that my car would be ready for pickup the same day. I have had my car in for service on a few other occasions and without exception, Billy and the service folks at Colonial Volkswagen have always been pleasant, courteous, and efficient but with regard to this experience, they had taken a very stressful situation and made it virtually disappear. I have had no hesitation in recommending 'Colonial Volkswagen' to anyone who is interested in either buying or leasing a vehicle and after this experience realize their service department is incomparable as they truly go above and beyond to satisfy the customer!!! More

Pierre was amazingly informative and patient as I test drove almost every model trying to make a decision. I've bought a VW from another dealership years ago and this by far was a much better experience. drove almost every model trying to make a decision. I've bought a VW from another dealership years ago and this by far was a much better experience. Thank you Pierre!! I love my new car! More

I visited the dealership to test drive a Honda they had in their inventory and was greeted by Chris. When I stepped in, I liked their approach to a new visitor (other aggressive dealers put a plastic smile in their inventory and was greeted by Chris. When I stepped in, I liked their approach to a new visitor (other aggressive dealers put a plastic smile on their face to try and push the customer to buy the car immediately). Chris has been very helpful and patiently given me the time I needed to make the decision (this was another winning point for this dealer). When I started the price negotiation, I was pleasantly surprised that Chris did not react negatively to my offer (other dealers make the customer feel embarrassed and also intimidate when I tried to negotiate) and offered to check with the manager to see what best can be done. I observed honest intention to sell the car at best price for both parties - I could have still pushed hard for a better deal by walking out etc etc. to save a few hundred bucks more but all that was not worth the time to invest and also given the superior service and a good deal i was already getting, and that's how this dealership won me as their customer. On the day of delivery Chris took time to pick me up which I greatly appreciate. Great dealership and Excellent customer service!!!! Five Stars!!! More

This is the best dealership I have ever been to. Our sales Pierre Saliba we was very knowledgeable about all the cars, was very friendly, easy to work with, no hassle, he explained in details all the se sales Pierre Saliba we was very knowledgeable about all the cars, was very friendly, easy to work with, no hassle, he explained in details all the services and features our car had, got use a great deal, and managed the entire process with easy. The service and support at Colonial Volkswagen was impeccable. Couldn't have asked for better service. More

Tim Barnes was our salesperson and he was friendly and very helpful at every stage. While I may have had an equal level of service and competence from a few other dealers in the past, I have never had bet very helpful at every stage. While I may have had an equal level of service and competence from a few other dealers in the past, I have never had better. If you already know you want a Volkswagon, or if you are still trying to decide, I would definitely recommend Colonial of Westborough. More

Everyone that I worked with at colonial were great! They truly wanted me to be happy with my purchase and get the best deal for what I wanted. I would definitely recommend them! truly wanted me to be happy with my purchase and get the best deal for what I wanted. I would definitely recommend them! More