Colonial Volkswagen of Westborough

Rick Dolliver was a pleasure to work with. He was knowledgable about the products and explained everthing in detail.I'd highly recommend Rick to anyone looking for a VW or good used vehicle. Thanks knowledgable about the products and explained everthing in detail.I'd highly recommend Rick to anyone looking for a VW or good used vehicle. Thanks Rick More

I was in the market for a new car and tried to do as much research as possible online. I knew my price range and had narrowed down my options to a Volkswagon Jetta. The reason I did my research online is t research as possible online. I knew my price range and had narrowed down my options to a Volkswagon Jetta. The reason I did my research online is that I don't always enjoy the sales experience, especially when making a big purchase. I sent out a survey of dealerships from edmunds.com and specifically asked dealerships to contact me through email. Colonial not only responded through email, but also included a great quote of a car they had on the lot. I walked into the dealership with all my research and necessary documents which included the quote from the BDC manager at Colonial. I was introduced to Ian Thomas. Ian took the time to go over what I was looking for and more importantly listened to everything I had to say regarding trade value, payment options and financing. Ian worked with the General manager to get me a reasonable trade value and worked with the financing office to get me in the car I wanted at payment I can afford and excellent financing. I was told the car would be ready the same day, with a few extras installed and I could come back in a short couple of hours and take it home. Upon picking up the car Ian struggled to get my plates off the old car, but was persistent and got them on the new car. He took the time to go over the features of the car, presetting the radio and setting the clock. Because it was a holiday weekend and the insurance office was closed I would have to go back for the inspection sticker and registration but Ian followed through to make sure the insurance company was notified and the registration was done the following Monday. When I took the car in for the inspection sticker, they washed the car and checked for any recalls. They were courteous and polite. Even though I was early dropping off the car Bill McGrath took me in and took down all my information. My experience at Colonial has been great! More

Overall, I was satisfied with the process of purchasing my new car at Colonial VW. The salesman, Rick Dolliver, was very knowledgeable and friendly. He did not react negatively or pressure us when we told my new car at Colonial VW. The salesman, Rick Dolliver, was very knowledgeable and friendly. He did not react negatively or pressure us when we told him that we were also exploring other options. The day we arrived to complete the paperwork and pick up the new car, Rick took the time to patiently explain all of the car's features. He also took us on a tour of the service area and arranged our first routine service appointment. More

Went in looking for a Golf TDI, diesel. The salesman, Chris, greeted me right away and was extremely courteous. No pressure just wanted to help you in selecting the right vehicle and of course at the rig Chris, greeted me right away and was extremely courteous. No pressure just wanted to help you in selecting the right vehicle and of course at the right price. I went to a couple of dealerships before landing here and liked the no pressure method of selling a car. Chris was very knowledgeable about the car and VW in general. We agreed to a price quite quickly which was quite nice actual none of the “that price is below invoice” stuff. When I bought the car, Chris went over every detail of the features which really helped also since the manul was very thick and most people don’t read them unless they find something particular. I also met all the folks in the service department as well. The car was ready on time and very clean and full of diesel fuel. I would hight recommend this dealership and in particular Chris Tattrie. More

I went to Colonial Volkswagen looking for a new Tiguan and walked out owning exactly what I wanted. My past experiences when buying a new vehicle have been troubling at other dealers when the deal keeps and walked out owning exactly what I wanted. My past experiences when buying a new vehicle have been troubling at other dealers when the deal keeps changing with every conversation as the process moves forward. That wasn't the case at Colonial. From the moment I met the salesman, Ian Thomas, to the final signing of the paperwork, everything went smoothly. Ian laid out the numbers, the sales manager Tony confirmed them and Katherine in finance had them all lined up. No surprises, no hoops to jump through and no renegotiating. When I arrived to take delivery, the vehicle was out front and ready to go. Ian was very helpful in explaining all the details of the vehicle, right down to helping set up the blue tooth and presetting the radio to my preferred stations. Colonial is top notch. I would and already have recommended this dealership to friends and family. More

I went to Colonial because my niece just leased a new Passat and she told me Chris Ployer was exceptional. I had been at several other car dealerships and was very unhappy with all of them. When i went Passat and she told me Chris Ployer was exceptional. I had been at several other car dealerships and was very unhappy with all of them. When i went to see Chris, he was pleasant, knowledgeable, and was not the typical "pushy salesman". He sat with me and worked the numbers and got me into a new Jetta....which i love. Before i even left the lot, i was set up with a 30 day check-up. When i brought in my Jetta, Bill Fallon was there to greet me. He was friendly and explained everything they were doing, they even washed my car. I would recommend Chris, Bill and Colonial to anyone. More

This is the second time we have gone to Chris for a Volkswagon. After an exhausting search of crossovers through Ford, Chevy, BMW, Mazda, Toyota, Buick, we went back to Chris even though we live far e Volkswagon. After an exhausting search of crossovers through Ford, Chevy, BMW, Mazda, Toyota, Buick, we went back to Chris even though we live far enough we could have gone to many other VW dealers, but Chris was so great last time I bought my Golf I took the trip and went to him. We test drove the Tiguan and loved it, Chris did a great job in explaining price points, new and pre-owned, and options. Next day we drove away with our 2013 Tiguan and could not be happier. More

Chris Tattrie and the service department were prompt and informative in handling my service and concerns. I would definitely recommend service at Colonial VW of Westboro. informative in handling my service and concerns. I would definitely recommend service at Colonial VW of Westboro. More

Overall, my experience at Colonial Volkswagen was amazing. The salesman, Michael Lodowsky, was a pleasure to work with. He was far from a cliche car salesman and was genuinely interested in my wants amazing. The salesman, Michael Lodowsky, was a pleasure to work with. He was far from a cliche car salesman and was genuinely interested in my wants and needs. I told him exactly the car I was looking for and he did not try to up sell or persuade me to buy something I wasn't interested in. He was honest, fair and did not put any pressure on me to make a purchase. I can often get stressed out in these situations and he was understanding and patient throughout the whole process. When I first got to the dealership, he greeted me and allowed me to take the car out for a test drive with just my parents. I appreciated that gesture, because in my past experiences, salesman have come along for the ride and often become pushy and aggressive. After the test drive, I knew this was the car for me. Michael was able to give me a fair price for a 2013 Jetta. All of Colonial's employees that were involved in my purchase were amazing to work with. I was there on a Sunday and Mike stayed with me well past close, just to make sure I understood all of the information. Andy, the man in charge of financing, was personable and honest. He did not try and sell me insurances I did not need, but was forward with the ones he found worthwhile Thank you Colonial! You guys are the best! More

This is the second VW I've purchased from Colonial, and I doubt it will be my last. Mike was great to work with. He wasn't at all pushy, and helped us to find the car to suit our needs. VWs are obviously doubt it will be my last. Mike was great to work with. He wasn't at all pushy, and helped us to find the car to suit our needs. VWs are obviously pricey, but Colonial is no more expensive than anywhere else, and let's face it, you get what you pay for. The car came with a great warranty, and Andy (the finance person) was very upfront with us about what add-ons he thought would be good, and what might just be a waste for us. If you're in the market for a VW, don't hesitate to go to Colonial! More