Colonial Volkswagen of Westborough

Pierre was outstanding and I think I received a honest price. I will buy my next car from him, assuming the price is fair. Great experience. price. I will buy my next car from him, assuming the price is fair. Great experience. More

This was our first time buying a new car so we test drove different vehicles over the course of months. We narrowed the choice down to a 2012 VW GLI Autobahn w/NAV and luckily Colonial Volkswagen of Westbor different vehicles over the course of months. We narrowed the choice down to a 2012 VW GLI Autobahn w/NAV and luckily Colonial Volkswagen of Westborough had the exact color/config we wanted. Over President's Day weekend, we worked with Brendan on the test drive and sales process. He was easy to talk with and found the answers if he didn't know something. I appreciated that because it is usually obvious if a Sales person doesnt know the answer. We worked with Chris on the finance aspects and he was also very helpful reviewing the various add-on coverage options at the end of the sale. We didn't feel a lot of pressure from them but there was a little (as most sales processes have). We also received a decent value for our trade-in. I would recommend this dealership to a friend. More

I want you to know I will NEVER EVER EVER on planet earth purchase another VW automobile again. I am sorry I purchased my Beetle in 2006. I have had NUMEROUS problems including heating, air condi earth purchase another VW automobile again. I am sorry I purchased my Beetle in 2006. I have had NUMEROUS problems including heating, air conditioning but most recently I had two light issues. One was a fog lite that came out. VW said they would have to take the entire thing apart and would charge me about $400. I took it to an auto part guy I know and he did it for $15 bucks. It gets worse. Earlier in the week I noticed a headlight out. So I took it to two mechanics I know who both said VW headlights are a horrible things to have to work with to even get to the light. This is just a light!!! So I called Colonial VW who said the same thing i.e. if others said it would cost me $400 bucks then they could not do any better. Are you kidding me for a rotten light bulb--$400 bucks??? I was furious. So I called VW National who would do nothing for me despite the fact that I said I was interested in getting a new car soon. Customer satisfaction made NO difference. Well it made a difference to one of my repair persons because they replaced TWO for $179 bucks. You can be sure any time I can I will give VW NEGATIVE reviews to every one I know including online as I am very computer savvy. Moreover, I am handicapped and could not drive a vehicle with no headlight at night! I am told VW parts are very difficult to fix and expensive. This is the LAST absolutely LAST time I will EVER purchase a VW again and if I could ditch it and get something else right now I would. What a LOUSY engineered car. VW STINKS for my money! You will NEVER see me again. EVER. More

This was my first time buying or ever being at a car dealership. Brendan was funny and made the waiting period go buy faster. He made my experience better than I expected buying a car would be. dealership. Brendan was funny and made the waiting period go buy faster. He made my experience better than I expected buying a car would be. More

I have been going to Colonial for a few years and purchased my car there. It is always a great experience dealing with the "Bill's" and most recently Adam in the Service Department. They are honest, purchased my car there. It is always a great experience dealing with the "Bill's" and most recently Adam in the Service Department. They are honest,friendly and easy to deal with. I am so greatful that I had a bad experience elsewhere and found them. Keep up the good work guys! More

I have been a service customer of Colonial VW for 4 years, and they have taken great care of my 2006 Jetta TDI. As a result of my good experience with the service department, when it was time to replac years, and they have taken great care of my 2006 Jetta TDI. As a result of my good experience with the service department, when it was time to replace the other family vehicle, we started our shopping at Colonial, and were very happy to get our second TDI, a 2009, which we also have serviced there. Most routine maintenance visits are short enough that I wait there, but for the longer procedure required today, they provided a ride home. More

I recently bought a car from Colonial VW and was very satisfied with the service I received. Everyone was very attentive and prompt. When arriving I was worried if I would be taken through a loop that a satisfied with the service I received. Everyone was very attentive and prompt. When arriving I was worried if I would be taken through a loop that a lot of people run into. At colonial this was not the case. Tony S and Shane B were very helpful, honest and I felt wanted was was the best fit for my family and understood my budget and wanted me to leave with something I was happy with. I would 100% recommend them and already have. More

Walking into a car dealership is always a very nerve racking, annoying and something I really never want to do again process. Well, things kind of changed for us when we walked into Colonial. Pierre was racking, annoying and something I really never want to do again process. Well, things kind of changed for us when we walked into Colonial. Pierre was our salesperson, he asked us what we were looking for and took us on test drive. Needless to say we loved what we drove :) and hence decided to go ahead and make the purchase. We negotiated the price - I thought we are going to spend 2 hours minimum going back and forth with the sales person and then the manager will come and whole nine yards. It was not the case here, which not only surprised me but made me happy too. Pierre went back to manager twice and then the manager came out...literally 10 mins he heard our argument in terms of why we wanted to pay what we wanted to pay and guess what he agreed! 10 minutes? reallyy - it was kind of surreal. The car combination that we wanted (exterior and interior color) was not available and hence Pierre worked diligently to make sure we get what we wanted. It took him 5 days to get us the color that we wanted and the wait was worth it. Definitely a dealership and sales person we would recommend. The follow up was amazing. 2 emails within 5 days of getting the car. They were honest and upfront from the very get go. Made the most dreadful experience a very pleasurable one, I think that speaks for itself. Pierre will always be our go to person and we shall recommend him and the dealership to all our friends and family. More

My wife and I flew from Chicago to this dealership to purchase a hard to find vehicle that they had in stock. When we test drove the vehicle a problem arose with the engine, stranded without transportat purchase a hard to find vehicle that they had in stock. When we test drove the vehicle a problem arose with the engine, stranded without transportation or lodging Colonial paid for a rental car and offered to pay for our hotel room (I refused this gesture) and got the car fixed properly. We drove the vehicle home (960 miles) without any problem. The entire time they were extremely courteous, helpful, and genuinely concerned about our welfare and they took excellent care of us. I highly recommend this dealership to anyone. The price was great too! More

I purchased a 2009 Volkswagen CC in June 2010 w/6000 miles on it. I was told the 10/20/30 maintenance appointments would be covered 3 yrs/36000. In Dec 2011 I brought the car in for it's scheduled 30000 miles on it. I was told the 10/20/30 maintenance appointments would be covered 3 yrs/36000. In Dec 2011 I brought the car in for it's scheduled 30000 mile oil/maintenance appt. I was told it was out of warranty. Not in miles, it had only 31,300 on it - but by date. My warranty started from the day of delivery which was 2008! so here I was thinking my warranty started with the year of the car but found out it started in 2008. So right off the bat, I lost almost a year off of my warranty. I was not told any of this when I purchased the car. My sales person no longer works at Colonial so he was no help. I called Tony (manager)and he said that my warranty didn't go by the year of my car....he also stated that since I was so upset over this I could drive it to Westborough and they would cover just the oil change, not the maintenance check for me. I did drive to Colonial and they did do an oil change but would not rotate the tires or flush the brake fluid. I honestly feel like the dealership misled me by not letting me know that my warranty had started a year before the age of the car. I just assumed that I would be covered from 2009 for 3 years or 36000 miles. When all was said & done I paid $36,400.00 for my car. For the minimal price it would have cost Colonial to do the complete 30,000 maintenance service on my car I think they should of done it, instead I feel duped by them and will not be returning when my loan is up next year. Heed my advice, when you buy a pre-owned car ask the actual day the warranty starts because they do not give out this info when you purchase!! More