Colonial Volkswagen of Westborough - Service Center

October 17th, 2001 Never in my life have I taken October 17th, 2001 Never in my life have I taken the time to write a letter to a politician, movie star, athlete, and certainly not to a car dea October 17th, 2001 Never in my life have I taken the time to write a letter to a politician, movie star, athlete, and certainly not to a car dealership. Yet, if there really is justice in the world, then let this evidence short, and pithy note be proof if its existence. As a high school English teacher, removing one brick at a time from the Wall of Ignorance., I live what I do, and it shows in my students grades, their excitement about English but, most importantly, I know years from now they may or may not remember what a subordinate clause is, or where a prepositional phrases is laced—but they will remember Sean McGinty. In essence, you teach who you are. The mechanics and literary tools become frosting on their high school experience. Let me explain what all of this has to co with Colonial VW. Washington politicians, lawyers, and car salesmen have in the last decade taken on an impossible and unfair reputation to shake. In a majority of those vocations/careers there is the underpinning of distrust. Shackles, tight and nearly impossible to shake are forever metaphorically attached to them. Yet, at times, we are all in awe of the character, especially for some reason the car salesman and business, displayed. This past summer, out of the blue I was diagnosed in full blown Parkinson’s disease. After feeling g very sorry for myself I accepter the disease and the impact it will have on my family: especially my seven year old daughter. Medicated, there are still times when its magnification comes out of the blue. Of course, it had to happen at Colonial VW. Early on a Saturday morning I wanted take another step with my right leg but couldn’t, not could I put my arm out to soften the fall. Like a sack of led I hit the pavement and split open several areas of this ole body. Bleeding, I still did not ant to go to the ER—I just wanted my car stickseed! The first on the scene was Adam, the service writer, at first determined I was conscious, then once I explained about the Parkinson’s, on my own was able to sit up and then stand up. The “spell” of Parkinson’s had gone as quickly as it arrived. Bringing me in the dealership to help clean me up and see how bad the cuts were, Adam was the epitome of skill and compassion. In language that was non-threatening, comforting, in fact, convinced me that there were only up sided to going to the ER. His concern was not, as so many times these days, born from a fear of litigation but real compassion. Next, Michael “Tony” a salesman on the floor volunteered to drive me to the ER. Having never, ever owned another make of car then a VW (even 6 years living in Ireland), floor time for a salesman is valued more then gold, as nothing can be sold if Tony was not there. He volunteered to drive me to the ER, waited to be sure I was going to be seen, gave me his cell number and returned to work. Later, once a skilled doctor had sewn back that which was bleeding and broken, Michael “Tony” returned to bring me back to my car and the dealership and my own VW. As all good stories must end at some point, so too must this one. The lesson in all of this is not the skill of the doctor, nor the politeness of Adam or Tony, but rather they were teaching me who they were. They know plenty about cars and financing, but those of us who are the customers rarely, if ever, are privileged to see the character behind the person, the Colonial employee. I would suggest that a good reason to use any of the services at Colonial is clearly competence and skill, but, more importantly, because people like Adam and Tony represent everything that is good about buying a car. As they say: “You are not what you say, but rather: what you do!” Actions form character, rarely words. I am grateful for what and how they helped me that Saturday. The written word barely comes close enough to fully expressing my gratitude for them that day. However, like the teacher who really doesn’t teach English but who he is. Any association with either of these men is a gift, and has very little to do with financing, trade-ins, or fair market value. The car or the service provided is a derivative, an offshoot of the essence of the real exchange—trust where you would least expect it. With gratitude, Sean McGinty Groton More

My experience with this dealership has been outstanding. Everyone from sales to service has been knowledgeable and showed interest in my concerns. I was never given an explaination to questions that I did n Everyone from sales to service has been knowledgeable and showed interest in my concerns. I was never given an explaination to questions that I did not understand completely. From the phone service to the parking lot man, each was friendly and polite. The service department, where I met Bill Mcgrath, is very efficent. My car was taken at the agreed time and it was ready to go in the time expected. I had an experience with the trunk release did not function one day. I had inadvertantly damaged it. It was 4PM on a Saturday! I called in panic as there were things I need to remove from the trunk that day. Bill answered right away and had me come in immediately. Fixed in 20 minutes! My next car may well be a VW!! More

Owned a VW New Beetle for 11 years--always serviced by the amazing team at Colonial VW. Professional, timely and kept me informed every step of the way...Love these guys! the amazing team at Colonial VW. Professional, timely and kept me informed every step of the way...Love these guys! More

I've been a customer of this dealership since early 99. The srevice department is the best I have ever dealt with. Bill McGrath is a top notch advisor with great customer service skills. Steve Tucker s The srevice department is the best I have ever dealt with. Bill McGrath is a top notch advisor with great customer service skills. Steve Tucker should be proud to have Bill as part of his team. More

I have owned 9 VWs. In the early 90s I gave up on them... Lots of stupid problems, bad dealer service. I took a gamble on a Jetta TDI wagon and am totally, totally happy with. I can say honestly th them... Lots of stupid problems, bad dealer service. I took a gamble on a Jetta TDI wagon and am totally, totally happy with. I can say honestly that is the by far the best quality new car I have ever owned, by a MILE. ZERO (I mean zero, nada, not a one) defects in 56,000 miles. I recently had a problem after 26 months (at 57K) and Colonial took care of it instantly and they and VoA agreed to cover it in full. Good grief, buy these cars!! And hats off to Colonial, they do a wonderful job. More

Billy McGrath and Kevin Cross turned a point of frustration with an in warantee failure of my VW Passatt into a positive event by the speed, confidence and support I was given during this time. M frustration with an in warantee failure of my VW Passatt into a positive event by the speed, confidence and support I was given during this time. My car had to be towed to the dealer (drive shaft joint failure) on Sunday and first thing Monday morning (before I had a chance to call), I was notified they had received the car and what they had diagnosed. I was notified via e-mail and phone call letting me know progress until the car was fully repaired on Wed. I really appreciated the proactive update and the speed with which this event was handled. This is definately an experience that could have been negative for VW and the dealership, but was turned positive by these individuals. More

Recently took my car to Colonial late on a Saturday afternoon (with no appointment) as I had a slow leak from a rear tire which needed to be fixed or replaced. The service I received was simply fantast afternoon (with no appointment) as I had a slow leak from a rear tire which needed to be fixed or replaced. The service I received was simply fantastic. Adam Peschke, Service Advisor, had me back on the road within one hour after repairing my puncture, rotating the tires (he pointed out a small bulge on one of the front tires and had that tire moved to the rear) AND performing the 10k mile service to save me coming back another day! Could the service get any better…yes…. as he handed back the keys he informed me the tire repair was free of charge. The level of service, courtesy and flexibility was beyond reproach which is why I have rated them so highly. Adam will continue to get my business. More

Bill McGrath (who works in the service department) is the poster boy for cutomer service. I had bought my R32 from another dealer and happen to bump into at the local bank. I told him about my recent purchas poster boy for cutomer service. I had bought my R32 from another dealer and happen to bump into at the local bank. I told him about my recent purchase and that I was very excited. I told him the milage about the car. He asked me if the VW dealership had serviced the DSG (as it was necessary to keep the extended warranty)for my new car. I called the other VW dealership and asked. Bill was right, and I had the other dealership fix the problem. Bill (on his day off)call up his own dealership to have a copy of the 40k DSG service memo ready for me to pick up just in case the other dealership had any issues with my request. Bill really went out of his way to ensure that I was covered. I will continue to take my VW R32 to Colonial VW as long as people like Bill are looking out for me. More

Bill was very helpful while getting my car serviced. He kept me updated on the progress of my repair and was very detailed when describing the problem. The work was done quickly as well. kept me updated on the progress of my repair and was very detailed when describing the problem. The work was done quickly as well. More

I am having major work done to my 2010 VW Routan due to water damage to the engine and he has gone above and beyond to help me with every step of the way from the insurance coverage to the rental they are water damage to the engine and he has gone above and beyond to help me with every step of the way from the insurance coverage to the rental they are providing during this long process due to back order on the parts. He calls daily with updates and to me he has the best customer service skills I have seen anywhere. He is an asset to Colonial volkswagon. I will buy from colonial in the future due to the outstanding service they provide. More