Colonial Volkswagen of Westborough - Service Center

Volkswagen Beetle Walked in at 8:00 am for an oil change on my Jetta and drove off at 11:00 in a new, used beetle. Mike Lodowsky caught me looking at the beetle in the Walked in at 8:00 am for an oil change on my Jetta and drove off at 11:00 in a new, used beetle. Mike Lodowsky caught me looking at the beetle in the showroom, as he was walking in the door to start the day. He said, jokingly, "is this your new car"? It has never been such an easy, pleasant experience buying a car before. Mike never gave me any pressure and he made things work. Love the Beetle and hope it works out as good as the Jetta did. At 203,000 miles it was time!! More

Amazing service Had my 2012 GTI down for service with John Lacey and let me tell you if it wasn't for him I would have been freaking out about it all, thankfully John Had my 2012 GTI down for service with John Lacey and let me tell you if it wasn't for him I would have been freaking out about it all, thankfully John did everything for me and made everything super easy he got me a loaner vehicle and he kept me fully updated on everything that got done, if you ever need service I recommend going to him if you are someone who loves their car because he will treat yours as if it was his and he will keep you up to date always and he will always be there to answer your questions like he was with me great place over all! More

colonial is lucky to have bill mcgarth I have purchased 3 Volkswagens over the last 10 years and although I do love the product that vw offers, I feel the need to mention Bill McGrath in I have purchased 3 Volkswagens over the last 10 years and although I do love the product that vw offers, I feel the need to mention Bill McGrath in the colonial Volkswagen service department. he greets me by name, remembers my other vdubs, and even remembers personal things about me from the years of small talk. He makes me feel comfortable servicing my car here and that he always has an honest assessment of my vehicles. colonial is lucky to have him. I hope they realize it More

Bill McGrath is the Best!!!! Extremely happy with my service visit. Bill McGrath took the time to make sure all of my concerns were corrected and fixed on my first visit. Thank yo Extremely happy with my service visit. Bill McGrath took the time to make sure all of my concerns were corrected and fixed on my first visit. Thank you Bill.... I will return to Colonial for all my service needs. More

When you said no to them, they broke your car!!! If there was 0 point, I will do that. Their auto service department did not even worth 1 point. They charged me 112 dollars diagnose fee even though t If there was 0 point, I will do that. Their auto service department did not even worth 1 point. They charged me 112 dollars diagnose fee even though they did not find any issue and they made up some ridiculous reason to get more money from me. When I said no to them, they broke my car!!! I send my 2012 Jetta there to check the electric circle issue early this week, because the front light turned on by itself during the night and it dried out the battery. First day I went there, I was told my car was fine. They checked the battery and everything was fine. They said I probably left the light open. Second day morning, the same situation happened and I send my car to the service again. This time, they told me that they spend two hours and could not find any issue there. They confirmed that my battery is fine again and they said they would charge me 112 dollars diagnose fee and they wanted to leave the car there over night and spend two more hours tomorrow. The third day morning, they called me said my battery failed the test. It would cause 250 to get a new one. Not mention that I have a relatively new car with original battery which could last at least five years. How come the battery is fine for the last two days and it failed at the last day when they need an excuse to send my away. I still paid the 112 dollars diagnose fee even though they found out nothing. When I got my car back, the driver side window could not be open or close automatically. When I turn off the engine, there used be a sound to remind you if you forgot to turn off the light. And this is not working too. I will never go their again and I definitely do not recommend anyone go there. More

Great Service Representative I recently visited your service department and worked with Bill McGrath. Being a woman I have been to a few dealership service departments and they m I recently visited your service department and worked with Bill McGrath. Being a woman I have been to a few dealership service departments and they made me feel like I did not understand what I was talking about when describing the problem I was having with my car. But Bill listened and made me feel comfortable. I would recommend this service department and Bill to anyone. Karen Young More

I started visiting Colonial Volkswagen in Westborough while driving a previous vehicle and have continued (even though I've moved out of the area) to visit Billy McGrath and the team for service on my cu while driving a previous vehicle and have continued (even though I've moved out of the area) to visit Billy McGrath and the team for service on my current vehicle, a Touareg. From the Sales process to the regular service visits, I've been completely satisfied with what Colonial Volkswagen offers -- it's a remarkable team that provides incredible service. Part of owning and enjoying a vehicle is knowing that it's going to keep running the way you want it to: the Touareg is dependable, but sometimes I'm not (a few concrete-like snowbanks, for example, didn't do the car any favors). Whenever I've need something done, this team delivers and I appreciate it and would recommend this dealer and its great service team to anyone who enjoys driving a VW today or wants to consider driving one in the future. More

I USUALLY DON'T GO TO DEALERSHIPS FOR SERVICE BECAUSE OF PAST EXPERIENCES. HOWEVER, I DIDN'T HAVE A CHOICE IN THE MATTER SO I WENT TO COLONIAL. I HAVE TO SAY I'M QUITE SURPRISED BY MY EXPERIENCE. WHEN I OF PAST EXPERIENCES. HOWEVER, I DIDN'T HAVE A CHOICE IN THE MATTER SO I WENT TO COLONIAL. I HAVE TO SAY I'M QUITE SURPRISED BY MY EXPERIENCE. WHEN I WALKED IN I WAS IMMEDIATELY GREETED BY ANGELA K. SHE GOT MY DUB IN QUICK AND THEY HAD IT DIAGNOSED RELATIVELY QUICK. ANGELA KEPT ME POSTED AND I WAS FIXED IN JUST OVER AN HOUR. WHEN I WENT TO CASH OUT, SHE HELPED ME ON THE LABOR PRICE. THAT MADE ME VERY HAPPY. IT WAS PLEASANT TO FIND SOMEONE THAT HONESTLY CARED ABOUT ME AS A CUSTOMER, AND SHES EASY ON THE EYES TO BOOT. I WILL DEFINITELY GO BACK More

I came to the service department without an appointment, My tire pressure light was on. Angela Kiesman took my vehicle right in. I ended up needing a new tire, They had the tire in stock and were able to ge My tire pressure light was on. Angela Kiesman took my vehicle right in. I ended up needing a new tire, They had the tire in stock and were able to get me back onto the road within the hour. I was very pleased with the service department. It was my first visit there and I now plan on taking my vehicle back there for service, Thank you Colonial! More