Columbia Ford Kia

Initially, I liked that the email I received back in response to my original email was NOT computer generated. Jake took the criteria of what I wanted and found a couple of vehicles that matched or exce response to my original email was NOT computer generated. Jake took the criteria of what I wanted and found a couple of vehicles that matched or exceeded what I wanted. He was forthcoming with pricing that was fair, and listened to my concerns about monthly payment and interest rates. When I got to the dealership he was very kind and friendly in person. Again, he listened to all my concerns and addressed each one. Moving onto Sara in the finance department was a little intimidating. All those numbers and all that paperwork can be daunting. Sara took the time to explain everything. She didn't once get frustrated if I didn't understand, she just reviewed it with me again. She also suggested some add-ons like an extended warranty, that I couldn't afford to work into my car payment but that I really wanted. Again there was NO pressure to add these on, they were merely suggested, and she gave me some alternatives that will help me purchase them in the near future. All in All I really felt like this dealership went to bat for me, valued my business, and treated me as the individual that I am, and not just another annoying customer. They won my business, and I would recommend them to anyone and would buy from them again and again. More

Everyone I was in contact at Columbia Ford was friendly and knowledgeable and I felt very much at ease. Aaron was wonderful as my sales person. He was enthusiastic and was great as he demonstrated all th and knowledgeable and I felt very much at ease. Aaron was wonderful as my sales person. He was enthusiastic and was great as he demonstrated all the features of the vehicles I drove. Any time I had a question he gladly gave me the answer - or looked up the information if he wasn't sure. At other dealers I felt pressured and that I was taking up their time, but I felt welcomed and comfortable at Columbia Ford from the start. Sarah was also very helpful with the financial details when we finally purchased the car. I would recommend your dealership to anyone I know who is looking for a vehicle. More

We live 5 minutes away from two other Ford Dealerships but decided to go with Columbia which is 40 minutes away! Reason for this is that we were so incredibly impressed by Ed Carpenter and Chris the manag but decided to go with Columbia which is 40 minutes away! Reason for this is that we were so incredibly impressed by Ed Carpenter and Chris the manager on our initial visit to purchase a used car they had. When we changed our mind and decided to order new we stuck with them because of their honestly, personality and knowledge. We were also incredibly impressed by the facility itself, we have never seen such a "cool" dealership~ the design, the cleanliness etc..all very inviting. It was worth the long drive for the purchase. More

Personality of Sales People,Helpfulness,Quality of Dealership's Amenities. They go above and beyond to ensure that their customers are completely satisified as we are one of them. Dealership's Amenities. They go above and beyond to ensure that their customers are completely satisified as we are one of them. More

My dealing with Columbia Ford service has always been positive so at my most receent visit I stopped by the sales department and Aaron was extremely helpful. All through my dealing with him he was profes positive so at my most receent visit I stopped by the sales department and Aaron was extremely helpful. All through my dealing with him he was professional and took the time to answer all my questions. Aaron even contacted my this week to make sure everything was going well an schedule the service appointment when I voiced a concern. I couldn't be happier! Thank you! More

Sales person Aaron was fantastic; very down-to-earth, knowledgable, personable & not pushy. He listened to what features & price range I was looking for & guided me to appropriate options. Went through t knowledgable, personable & not pushy. He listened to what features & price range I was looking for & guided me to appropriate options. Went through the car I chose, explained all the features. Gave me a tour of facility, which is amazing. I have never seen a nicer dealership! The finance person Sara was great also. Thoroughly explained financing & warranty options. I was really impressed with the entire experience, I would definitely recommend Columbia Ford to all my friends & family. I love my new Kia Rio also! More

Dealership was able to meet all of our expectations for purchasing a new car. The entire experience ran very smoothly. We were delighted to drive it home that afternoon. purchasing a new car. The entire experience ran very smoothly. We were delighted to drive it home that afternoon. More

The sales process with Columbia Kia is quick, easy and completely stressless. I was not pushed to buy anything I did not want and the explanations given for the options available were excellent. I had don completely stressless. I was not pushed to buy anything I did not want and the explanations given for the options available were excellent. I had done a great deal of research before selecting a make/model and garage and it certainly paid off with Columbia Kia and my Forte. More

I am a person who believes strongly in customer service. I am received customer service at this dealership, from sales to service, at no other dealership that I have dealt with. The sales peopel are friendl I am received customer service at this dealership, from sales to service, at no other dealership that I have dealt with. The sales peopel are friendly, helpful, personable, and easy to deal with. The service personnel are knowledgeable, very helpful, and also very aware of the concerns and needs of the customer. I cannot recommend this dealership highly enough. More

My overall experience was great, Tony was a great help, answered all my questions and made my purchase very easy and hassle free! The decor inside the dealership is awesome! answered all my questions and made my purchase very easy and hassle free! The decor inside the dealership is awesome! More