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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,389 Reviews

1,389 Reviews of Columbia Ford Kia - Service Center

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October 16, 2017

Great Service! First oil change on my vehicle. Rachel was wonderful! She made sure that I was comfortable, offered me water and snacks while I waited. Thank you so More

by gcarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Rolli
October 16, 2017

A little slower than usual but very responsive and complete. The appointment took longer than I had planned but service is excellent and complete. The waiting area is comfortable and I am able to work while I More

by KLW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Rolli
October 15, 2017

Sevice with a Smile Bobby was friendly, checked all outstanding recall notices, and explained the scope of work to be performed. The service was completed in the stated More

by optima11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2017

Routine Oil Change Quick service and very knowledgeable. Always a pleasure to deal with with no issues at all. Made good recommendations for future maintenance. All aro More

by patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2017

Poor customer service Been waiting over a week for approval to get a truck repair. Contacted several times and was met with a "Couldn't-Care-Less" attitude by Joe. The repa More

by Mefuneket
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Berube
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2017

Excellent Great! Complimentary coffee was great in the cafe! Oil change and tires rotated. Very quick! Comfortable waiting area. Time went by fast. Could w More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Rolli
October 09, 2017

first service Excellent service, clean quick and friendly. This was the first service on a new vehicle. Very satisfied with the total experience. Will definitely ke More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Rolli
October 09, 2017

Transit 350 This Time. It was the Transit's turn to experience the Columbia Ford Service Department, and although it was just and oil change and a recall, I decided to pampe More

by StreamlineGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Rolli
October 01, 2017

Excellent service The service dept. at Columbia Ford has consistently provided me with excellent service on my Ford F150 Truck. They always have fixed the problem the f More

by Dale Newton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2017

Excellent customer service Everyone at Columbia ford was friendly and informative about my car. Bobby looked at something on my car that was not what I originally came in for bu More

by Eab32691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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