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Concordville Subaru - Service Center
Glen Mills, PA
1,925 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,925 Reviews of Concordville Subaru - Service Center
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December 31, 2021
I had an absolutely terrible experience!! The impatience, and passive-aggressive attitude was so bad from Mr. Malik, and the assistant manager, Mr. Gilley sent to tell me, that he was sent by Mr. Malik, beca and passive-aggressive attitude was so bad from Mr. Malik, and the assistant manager, Mr. Gilley sent to tell me, that he was sent by Mr. Malik, because I was taking too long of a time. I could feel it all cutting like a knife through the air, especially when I decided that I would prefer not to buy a used vehicle, and to buy a new vehicle!!!! When Mr. Stevens asked another man if the Subaru Wilderness was still in the lot, because I wanted to take a look at it, this person's attitude towards Mr. Stevens was less than favorable. The way he answered was nasty. Just Ugly!! Mr. Stevens was a delight to work with. I felt comfortable, he was nice. He did not display a passive aggressive attitude towards me while I was there. I did not feel rushed, carted off, and I was able to test drive what I had in mind to purchase. All of you folks who I named were absolutely nasty towards Mr. Stevens and I. I heard it in your voices, I watched your body languages, and the underhanded, snide remarks...SMH. I was able to still do business at another Subaru business, not too far from there on West Chester Pike. They were more than happy to assist me, and not get pissed because I did not want to purchase a used vehicle when I sat back, and thought about it. Nor did they tell me that I had to make a down payment in the thousands. They did not tell me that any down payment I made on a vehicle that i would have to wait 3 months for, they would keep if I changed my mind, and came across another vehicle that I decided to purchase, they did not tell me that I was taking too long to get things done, and therefore thought that there was a problem, and basically shooing the salesperson out of the way, causing me to feel there was animosity, discomfort, and turned off. I will never again visit your place of business!!! I guarantee it!! More
by nkershaw372
December 31, 2021
Concordville Subaru is a great place. I am amazed sometimes at how incredibly nice everyone is! When you think about how customer service in many businesses has gone downhill, it is remarkable that y sometimes at how incredibly nice everyone is! When you think about how customer service in many businesses has gone downhill, it is remarkable that you do not run into this at Concordville Subaru. Every person in every department is kind, helpful, and respectful. It’s a great experience when you have to have your car serviced. More
by jomortimer59jomort
Verified CustomerEmployees Worked With
Other Employees :
Ken Cooper, John Brennan, Zach Catrambone, Lauren Scannapieco
December 30, 2021
This is our favorite place to have work done on our 2014 Outback. Even though we live in Boston, we try to get what ever needs doing done while visiting family in PA because you all are so great. Helpful, Outback. Even though we live in Boston, we try to get what ever needs doing done while visiting family in PA because you all are so great. Helpful, honest, reliable…couldn’t ask for better! Thank you! More
by Cate Arnold
December 30, 2021
It’s a Great and super friendly service! I don’t mind driving 30 mins/15miles to get there at all. driving 30 mins/15miles to get there at all. More
by Pyang10318
Employees Worked With
December 30, 2021
The reason for my most recent visit was to determine the cause of an oil leak after an oil change at the dealership. It was determined that the drain plug was not sufficiently tightened. My clean garage f cause of an oil leak after an oil change at the dealership. It was determined that the drain plug was not sufficiently tightened. My clean garage floor now has a substantial oil stain from the leakage. While I was satisfied with the repair I was quite upset with the mess in my garage! While expedience of service is important it should NEVER supersede quality workmanship!!! I trust the technician has been properly retrained on the procedure. More
by K.M.YOUNG
Employees Worked With
Ken Cooper, John Brennan
December 30, 2021
Listened to; my concerns acknowledged; open discussion regarding solving problem. Excellent care; team very knowledgeable about their cars and course of action; attentive; explain problems and even showed regarding solving problem. Excellent care; team very knowledgeable about their cars and course of action; attentive; explain problems and even showed me my dirty air cabin filter. Patience and care keep me returning. Also accommodating of my schedule and provide me with loaner as needed. More
by RNDEDE
Employees Worked With
December 28, 2021
We have a 2018 Outback Touring....purchased new ...serviced many times... including a new battery..... Always been thrilled with service...fair pricing....great people....this is our third Subbie ...serviced many times... including a new battery..... Always been thrilled with service...fair pricing....great people....this is our third Subbie More
by THECOBB4
Employees Worked With
Ken Cooper
