Conicelli Toyota of Springfield

Alicia was great! She explained everything and gave me my Senior Discount. Very Personable! Bill Randolph worked with me, too! She explained everything and gave me my Senior Discount. Very Personable! Bill Randolph worked with me, too! More

The service rep was very helpful. The waiting room was comfortable and they got me when my car was done. The waiting room was comfortable and they got me when my car was done. More

Great experience as usual! Highly recommend Conicelli in Springfield. Friendly and efficient service from start to finish! Highly recommend Conicelli in Springfield. Friendly and efficient service from start to finish! More

Last visit was trouble free emissions test and service done with dispatch and shuttle service. Thank you done with dispatch and shuttle service. Thank you More

Very good dependable service. Helpful with any questions. Christina is always very pleasant and helpful. Helpful with any questions. Christina is always very pleasant and helpful. More

My salesperson Jee Jee was exceptional at knowing customer service and making sure all my needs were meet. I would definitely purchase from Conicelli again.. customer service and making sure all my needs were meet. I would definitely purchase from Conicelli again.. More

Well we just bought a Prius and instead of it being a positive experience it was stressful and rude. We went in with an open thought about new or pre-owned. We never even shown a pre owned anything and j positive experience it was stressful and rude. We went in with an open thought about new or pre-owned. We never even shown a pre owned anything and just kept being told how limited the stock was and how it’s not that big of a difference in price. They undercut the trade in because of an unspecified recall on our truck. We told them multiple times that we had other events we had commitments to that day and asked if we could come back but they just kept pushing us to stay. We had to leave one time and just hope our truck was there when we got back. When we did make it back we said again should we do this another time as we had barely 40 minutes before or next appointment that day, they assured us it would be fine. 40 minutes later we are walking out no closer to the close and feeling like we had to have our truck rescued later. The manager sped us now into financing who when we said we were out of time responded “did we force you to buy a car?!?” Beyond rude. Again tried to walk out and got assailed by the manager who said 5 minutes tops. It was so horrible the finance person just shoved papers at us like we were going to jail and with disdain. I was so late at this point I left my youngest who was getting a car for the first time to deal with the final steps on their own. Honestly I was amazed when I made it home later that afternoon that they had a car at all and didn’t have to get an uber. I am not even going into the hoops I had to jump through to prove we could pay for the car, not finance, pay for out right! Which we did. I am left feeling like we had a root canal, a necessary task but very painful, unpleasant, and expensive. More

Excellent service: excellent technicians and staff. I was kept updated on timing and cost, and here's my 15-year-old car approaching 100,000 miles and still running beautifully. I was kept updated on timing and cost, and here's my 15-year-old car approaching 100,000 miles and still running beautifully. More

Ask for Anthony! 10/10. He’ll take care of you. Informative, patient, and down to earth. Couldn’t be happier with our new Sienna! 10/10. He’ll take care of you. Informative, patient, and down to earth. Couldn’t be happier with our new Sienna! More

Overall a pleasant experience which Paul made even better by listening to and meeting my needs & wants with respect to lease changeover & new car experience. by listening to and meeting my needs & wants with respect to lease changeover & new car experience. More