Conicelli Toyota of Springfield

Very knowledgeable, helpful and polite. Explained everything I didn't understand and helpful with problems I have encountered. Explained everything I didn't understand and helpful with problems I have encountered. More

I appreciate how polite the employee interact with the customers. My service was for 15K mi and the experience was prompt with no additional maintenance required. I was in and out of the dealership quite customers. My service was for 15K mi and the experience was prompt with no additional maintenance required. I was in and out of the dealership quite quickly. More

great since I got my 2009 venza. also best car I ever bought. I've owned a few in my 90 years. also best car I ever bought. I've owned a few in my 90 years. More

Both Anthony and Ray helped me out finding a new car. Very smooth and quick process. In and out w a new car in less than 3 hrs. Kyle in finance also really helpful. Would recommend Very smooth and quick process. In and out w a new car in less than 3 hrs. Kyle in finance also really helpful. Would recommend More

Unacceptable damage to brand new car during routine service – Zero attention to detail I am extremely disappointed and angry with the service department at Conicelli Toyota of Springfield. I brought service – Zero attention to detail I am extremely disappointed and angry with the service department at Conicelli Toyota of Springfield. I brought my brand new vehicle—which is less than a year old—in for a routine maintenance service, including a tire rotation. When I inspected my vehicle immediately after the service, I discovered that the technician had been completely reckless with the impact wrench. Severe Rim Damage: The pristine factory finish on my wheels is now defaced with multiple deep scratches, chips, and paint peelings right around the lug nut holes . Damaged Lock Nuts: The wheel lock nuts were severely marred and deformed by the air tools, stripping the internal security pattern and creating a high risk of slipping during future removal. The original factory finish on a new car's wheels cannot be fixed with cheap touch-up paint or an aftermarket cosmetic repair. I expected professional service from a premier dealership, but instead, they significantly depreciated the value of my new vehicle due to sheer carelessness. I have already escalated this issue to corporate management and customer relations. I demand a brand new set of OEM factory wheels and replacement lock nuts. Until this is completely rectified, I highly caution anyone against bringing their vehicles here for service. Absolute lack of professionalism and care. More

The service team at Conicelli Toyota are very professional, courteous and dependable. The shuttle is convenient! professional, courteous and dependable. The shuttle is convenient! More

The dealership is bright, inviting, with smiling approachable people to assist when you enter the lobby. approachable people to assist when you enter the lobby. More

Service writer, Frank, was so good to me. I really appreciated his service. Waiting space was nice. Cashier was lovely. Price good. 5 stars! I really appreciated his service. Waiting space was nice. Cashier was lovely. Price good. 5 stars! More

No one in service pick up lifted their eyes to acknowledge that I was standing there to pick up my car. acknowledge that I was standing there to pick up my car. More

Nick was able to get the car we were looking for and kept in communication on when it would arrive. It was a great experience. in communication on when it would arrive. It was a great experience. More