Conicelli Toyota of Springfield

The Conicelli dealership does everything in its power to provide quality service with respect and consideration for its customers. It keeps them informed about their vehicles in a way that is clear and eas provide quality service with respect and consideration for its customers. It keeps them informed about their vehicles in a way that is clear and easy to understand, and, in this world of chaos and confusion, that is very much appreciated. More

Paul and David were super nice and informational especially considering this was my first car purchase. especially considering this was my first car purchase. More

Horrible. Never had a bad word to say about your service department until now. It was horrible. My brand new Prius Prime is dying without any warning. Told Never had a bad word to say about your service department until now. It was horrible. My brand new Prius Prime is dying without any warning. Told I don't drive it enough. Told I charge it too much. Told I don't charge it correctly. I have no confidence that my car is fixed now. 2 times since I bought it in February that it totally died. Last time you replaced the battery. This time Mike gave me an explanation that I can't even repeat. But he definitely told me his technician charged it and told him it should run fine. Except I got in the car and it wasn't charged. It only had a charge of 1 miles. I charged it when I came home and a 100% charge is only 36 miles. Not the 45 I was getting initially. What do i do now? Three times and this is a car due for lemon laws. This is also my third Prius Prime. Never had a problem before. More

Matt is always extremely helpful! ! I purchased a service plan that Matt fully explained that will help with my next couple of visits!! ! I purchased a service plan that Matt fully explained that will help with my next couple of visits!! More

Paul was extremely helpful. Thanks. He sold me a service plan that I am very satisfied with. Thanks. He sold me a service plan that I am very satisfied with. More

Kayla Bradford was very personable and professional with helping my son Dan with our purchase his used 2016 Camry from Conicelli. Kayla was in contact with me through the whole process. For service I having helping my son Dan with our purchase his used 2016 Camry from Conicelli. Kayla was in contact with me through the whole process. For service I having been working with Christina Randall for 16 years since I bought my 2008 RAV4 and she recommended that I work with Kayla for the sale. I would highly recommend Kayla for sales and for service Christina is the best! More

Service was efficient and done correctly, service rep (Alisa Fox was excellent). I always expect great service here and I receive it. (Alisa Fox was excellent). I always expect great service here and I receive it. More

The staff was professional. I arrived for my appointment early and was checked in immediately. The appointment took exactly what was expected one to two hours. The waiting room I arrived for my appointment early and was checked in immediately. The appointment took exactly what was expected one to two hours. The waiting room was spacious and comfortable. I was very pleased with the service. More

I came in for a tire repair. Quoted a fair price for standard patch, service writer gave me tread depth on all tires, suggested replacement since approaching minimum depth. Off Quoted a fair price for standard patch, service writer gave me tread depth on all tires, suggested replacement since approaching minimum depth. Offered two selections. No pressure, presented options. Just looking out for the customer. That’s why they have me as a customer. More

Paid for oil and tire rotation. Rotation not completed. Made calls 4 calls starting on thursday. No response. Not good Rotation not completed. Made calls 4 calls starting on thursday. No response. Not good More