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Conicelli Toyota of Springfield

Springfield, PA

4.7
1,675 Reviews
If you're looking for a nice place to do business, our Toyota dealer in Springfield, PA, delivers on all fronts. Whether you're in the market for a new or used Toyota or need service or repair, Conicelli Toyota of Springfield is the right dealership for you!
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860 Baltimore Pike

Springfield, PA

19064

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Showing 1,675 reviews

August 21, 2021

My experience was very pleasant. Although vehicle inventory has been low across the board, Anthony was able to find me a perfect match. Anthony communicated with me via texts for months before the pu More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Criscuolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ayah Maghtha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Conicelli Toyota of Springfield responded

Mark, Thanks for this great review! Your positive feedback lets us know we are achieving our goals in customer satisfaction! We greatly appreciate your business and look forward to assisting you in the future! Paula D., Customer Relations

August 21, 2021

Heather is an excellent sales rep. She is honest, knowledgeable, and very personable. I would highly recommend Heather to family and friends as well as Conicelli Toyota Springfield. More

by anthonycris132
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mae Frank
Aug 24, 2021 -

Conicelli Toyota of Springfield responded

Thank you for this great review regarding your experience with our sales person, Heather. I'll be sure to share this with her and our sales team at Conicelli Toyota of Springfield. We appreciate your business. Paula D., Customer Relations

August 16, 2021

Heather knows her JOB! She was very courteous made sure we left with a big smile on our face! Thank you for the guidance in helping me join the Toyota Family! I would recommend her immediately to anyone wh More

by Saunsiree4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mae Frank
Aug 17, 2021 -

Conicelli Toyota of Springfield responded

Thank you so much for this great five star review. I'll be sure Heather and our sales team get to read this! We greatly appreciate your business. Paula D. Customer Relations

August 15, 2021

I would like to say I had such a wonderful experience with Bill and Malcom, that I would highly recommend them as sales and finances people More

by Kayecoop.8454
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Haney
Aug 16, 2021 -

Conicelli Toyota of Springfield responded

Many thanks for this great review. We appreciate your business! Paula D., Customer Relations

August 14, 2021

At least 25 words about this dealership. All kidding aside, Heather Mae is a very cut to the chase kind of saleswoman. I'm very much a guy when I shop, send me in to Kohl's for a pair of pants and I'll More

by Luminous00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ayah Maghtha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Mae Frank
August 03, 2021

Really great experience would highly recommend! Heather and the rest of the staff were very accommodating and worked diligently to get us the best deal. More

by pat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mae Frank
Aug 04, 2021 -

Conicelli Toyota of Springfield responded

Thank you Pat for this great 5-star review. We appreciate your business and look forward to assisting you in the future! Paula D., Customer Relations

August 02, 2021

If you have a very friendly relationship with a lawyer, you’ll probably be fine working with this dealership. The sales team were absolutely fine, I will give them that, those guys were friendly and took c More

by ProceedsWithCaution
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Romel Bolger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Conicelli Toyota of Springfield responded

I’m happy to hear about the positive experience you had but I do apologize for the other issues you experienced. I sent your comments to our General Manager at our Springfield location. Can you please let me know your name so that we can reference your purchase? Please email me, pdigiacomo@conicelli.com, so I can get your name/file to our General Manager. Thank you. Paula DiGiacomo, Customer Relations

Aug 02, 2021 -

Conicelli Toyota of Springfield responded

Hi, my name is David Scott. I'm one of the managers here at Conicelli Toyota of Springfield. I'm sorry to hear about your experience here at our Dealership. I would like the opportunity to not only apologize to you if anyone here made you feel that way. I would like to discuss the concerns that you mentioned in your review. Please call me directly at 610-690-6000 Ext 5090. Sincerely David Scott

Aug 04, 2021 -

ProceedsWithCaution responded

Hi David, I was left stranded for 2 months without a legally usable vehicle because of a mistake that was made by the dealership with the title, the people I spoke with at the dealership failed to even inform me of an issue until 2 weeks after my temporary tag had expired, even when I would ask if there was a problem. I was promised updates or callbacks after someone would want to check something or need to talk to someone, and I'd hear nothing for a week, until I reached back out. I often felt like an afterthought. I appreciate the apology, I hesitate to call though, because even now, I'd still feel uncomfortable calling.

Aug 06, 2021 -

Conicelli Toyota of Springfield responded

Thank you so much for getting back to me. I would like to investigate this situation in more detail, I will need to know your name or vehicle vin # to be able to properly investigate this further. Please email me or call me directly so we can discuss this further. I really appreciate your time. David Scott 610-690-6000 Ext 5090 dscott@conicelli.com

July 30, 2021

Concicelli Toyota of Springfield was super patient and professional with all of my questions and concerns. I was able to test drive 3 cars that I was interested in with no pushiness or delays. The time fr More

by erin.jones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gonzalez, Brittany Branco
Jul 30, 2021 -

Conicelli Toyota of Springfield responded

Many thanks Erin for choosing Conicelli Toyota of Springfield. We appreciate the five star review and your business! Paula D., Customer Relations

July 27, 2021

Heather Mae is absolutely an outstanding sales associate! She made my Dream come true, and on Taco Tuesday none the less ! I couldn’t have possibly had a better experience, and would recommend More

by Jim R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mae Frank
Jul 28, 2021 -

Conicelli Toyota of Springfield responded

Thanks Jim for taking time to share your experience with our dealership and with Heather! Your positive feedback lets us know we are achieving our goals! Best of luck with your new Toyota. Paula D., Customer Relations

July 22, 2021

Brittany was knowledgeable and made the process easy. Extremely nice buying experience. I would definitely recommend this dealership. Enjoying my used (new for me) SUV. More

by fuzzydis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Branco
Jul 23, 2021 -

Conicelli Toyota of Springfield responded

Thanks for the nice review! Your positive feedback lets us know we are achieving our goals in customer satisfaction! We appreciate the recommendations! Paula D., Customer Relations

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