Conicelli Toyota of Springfield - Service Center

Advisor ALEX 4107. TAG#28 06/05/2025. MO# 10813 I do not recommend this dealership because they could not do the basic work of registering the SRS airbag module for me TAG#28 06/05/2025. MO# 10813 I do not recommend this dealership because they could not do the basic work of registering the SRS airbag module for me on a 2023 Prius. Their mechanics do not know the basic procedures for repairing electronics and programming the ESU. Look for others. At the service center, I asked many times, explaining that I need to adapt, register, and link the new SRS Airbag module. Link it to the security key. I also explained that there are two codes U012587, U015187, this is a consequence of the SRS module not being registered in the car in the smart key system. When scanning, TechSream shows in red text that ESU registration is needed. As a result: They charged me $190 for diagnostics that I did not ask for. Instead of professionally registering the SRS airbag module, and then resetting the brake memory and, as a result, zero point calibration, they tried twice to calibrate the brakes for which there were two codes. After which they told me that they could not calibrate the brakes for an unknown reason and they needed more time and $700 to find the cause. There was no cause for the problem!!! The SI program says that first you need to calibrate and initialize the brake system when replacing the SRS module, and THEN write the ECU security, but the calibration will not start until the security key is written to the SRS module. The mechanic should know this > More

Great experience with the service department. Everything was quick and as expected. Would definitely recommend to a friend. Everything was quick and as expected. Would definitely recommend to a friend. More

Took 2 days for "routine" maintenance on my car, received no call from anyone in service that it would take more than 1 day and no one called to let me know the car was finished. no call from anyone in service that it would take more than 1 day and no one called to let me know the car was finished. More

First experience of using a Dealership. I was pleasantly surprised of the courtesy extended and to the customer satisfaction. I was pleasantly surprised of the courtesy extended and to the customer satisfaction. More

Hood has waves after the repair was done. I intend to come back in to discuss. I intend to come back in to discuss. More

Thoroughly satisfied especially with Yahsiah. A consummate professional with a wonderful personality .Great customer service. A consummate professional with a wonderful personality .Great customer service. More

They made me change the navigation disc panel for no reason. They are exploiting customers to make money. reason. They are exploiting customers to make money. More

I needed the inspection with tire rotation. The technician destroyed the wheel lock key, and they asked for $480 to removal the wheel lock. Funny enough, that were a new set I bought from them The technician destroyed the wheel lock key, and they asked for $480 to removal the wheel lock. Funny enough, that were a new set I bought from them after they lost one of my wheel lock in the past when I got service there. I told them to leave it there. When picking up the car, the advisor did not say anything . I asked how the brakes and tires are, he responded "I don't know". Best advisor ever. More