Conicelli Toyota of Springfield - Service Center

I have purchased all six of my new cars from Conicelli Toyota Springfield. My family members purchase cars at Conicelli. We are loyal customers. We appreciate a good thing. At the same time, we recogn Toyota Springfield. My family members purchase cars at Conicelli. We are loyal customers. We appreciate a good thing. At the same time, we recognize when things are not good. Your front desk staff at the Service Department are unprofessional, unkind and down-right rude. This is not a new development. On my visit last week, your staff did not acknowledge my arrival, left me standing for an inordinate amount of time, deliberately avoiding eye contact with me. Three other employees who were not on the front desk were embarrassed and outraged at the treatment I was getting. They actually told me that this is a common occurrence with the front desk staff. The encouraged me to speak with the manager. I met briefly with the manager. He told me that he was aware of the problem. For what it's worth, something has to be done. Bad culture is bad business. Communication is key. If one person would have simply greet your customer, let them know someone will be with them shortly...that's all it would take for completed satisfaction. Thank you. More

Very clean orderly and professional . All agents knowledgeable and helpful . Wait time not excessive. A great place to do business All agents knowledgeable and helpful . Wait time not excessive. A great place to do business More

Had to wait at desk while staff eating lunch even though I was on time for my appointment. I was on time for my appointment. More

Job well done! ! Thank you very very very much!!! Al ways a great experience. Bravo ! Thank you very very very much!!! Al ways a great experience. Bravo More

Great service department they had my car ready in about an hour. See you next service appt an hour. See you next service appt More

Took almost 1 hour to get one bulb replaced. Needed to check back forth to get update. Needed to check back forth to get update. More

From the valet who greets you when you arrive, to the associate when you check out, everyone makes you feel welcome and appreciated. associate when you check out, everyone makes you feel welcome and appreciated. More

The service department works good as a team and provides good communication & good quality service! good communication & good quality service! More

was told there would be No Cost, never even had tires rotated. terrible $95.00 oil change. I chose Toyota for a reason. though there would be no desceprion. im not so sure now rotated. terrible $95.00 oil change. I chose Toyota for a reason. though there would be no desceprion. im not so sure now More

Service was excellent. Nice reception. They Che k every piece of equipment and make sure that functions well. Nice reception. They Che k every piece of equipment and make sure that functions well. More