Continental Toyota

Great staff all around. Everyone there does their best to make every customer happy and satisfied with their experience at the dealership. Great salesman don’t make you feel forced to purchase a car. make every customer happy and satisfied with their experience at the dealership. Great salesman don’t make you feel forced to purchase a car. More

The service i received from sales man was great and he was very helpful i recommend and i always i will come to him for next was very helpful i recommend and i always i will come to him for next More

I have been always coming back to this dealership and buying all my vehicles from them , just professional people, excellent service, Omar has been my sales person for long time and Mustafa from the mana buying all my vehicles from them , just professional people, excellent service, Omar has been my sales person for long time and Mustafa from the management Dept , great people More

Very happy with salesman and service he provided. I would recommend the dealer to anyone. Feel like I received a fair deal. I appreciate how I was treated. recommend the dealer to anyone. Feel like I received a fair deal. I appreciate how I was treated. More

Unprofessional and discriminatory behavior My family and I wanted to purchase of 2 cars and got price estimates from 4 other Toyota dealerships prior to arriving at the Lagrange location. Early My family and I wanted to purchase of 2 cars and got price estimates from 4 other Toyota dealerships prior to arriving at the Lagrange location. Early on we mentioned the exact colors (red/black), model, and best price estimate we receieved. For 4 hours our sales associate went back and forth between us and Andrew Low (sales manager) to discuss logistics and pricing. We test drove a BLACK model of the car, agreed upon prices, and began the extensive paperwork process. Approximately 30 minutes into filling out the paperwork our sale associate informed us that Andrew "misunderstood" the color for one of the cars and that deal was no longer valid. He claimed there was discrepancy in color after FIVE hours of discussing details, previous knowledge of price estimates, and test driving the exact color model. We asked to speak to a manager, and rather than apologizing Andrew approached us with an initial tone of disrespect and unprofessionalism. Not only did his actions and behavior display disregard to us as the customers, but the sales associate as well. Common denominator being the fact that we are both minority groups and people of color. Andrew Low chose to rescind the offer agreed upon and had the audacity to increase prices for both cars - or leave with no deal instead. He manipulated the situation and conveniently "misunderstood" the correct color desired for the car. Mistakes are understandable but targeting, manipulating, and disrespecting customers is not the solution. More

Bo was a great sales person. He was very straight forward and helpful with any questions or concerns that I had. Had a fantastic experience and would recommend his service. and helpful with any questions or concerns that I had. Had a fantastic experience and would recommend his service. More

I worked with Mickey, he was fantastic. Mickey took everything I said into consideration and worked on getting me a good deal. I would definitely recommend him and Continental Toyota. I ha Mickey took everything I said into consideration and worked on getting me a good deal. I would definitely recommend him and Continental Toyota. I have already shared my experience with some friends. More

Fantastic experience from Rich in Service. Dear Rich, “Sometimes people just know how to take you up the quality hill.” Thank you Rich at Continental Toyota for providing the safest cust Dear Rich, “Sometimes people just know how to take you up the quality hill.” Thank you Rich at Continental Toyota for providing the safest customer experience possible. No pens, no signing, no physical interaction with someone, and no friction. (The pandemic is forcing us to pivot and your performance demonstrates that your company is doing what is correct.) Here are some of the high points you provided our family: You exemplify that you understand that everyone is living a new normal. Here are some of the top examples of your ability to deliver high-quality service: 1. Providing a fully touchless experience (check). 2. Quick and friendly, accomodating, and non-intimidating conversations and problem resolution (check). 3. Collaborative and watching out for customers well-being. (check) 4. Sanitized car, not just plastic on touch surfaces. (check) 5. A flexible mindset that realizes the power of being grateful for the business you are receiving from your consumer. Rich discovered a broken housing, our former dealer had broken (that dealer reimbursed us thanks to Continental's discovery), during our oil change today. His catch translated into us having a potentially safer trip this upcoming week. I know this granted more revenue for Rich's dealership which we were happy to provide in exchange for peace of mind. There are many reasons consumers require an extra safe and touchless experience these days. Sir, you are making a difference in so many lives. Congratulations. LT More

Excellent service from the beginning. We are very satisfied with the deal we were able to negotiate with Jim in order to get a 2019 Camry! Definitely a trustworthy person satisfied with the deal we were able to negotiate with Jim in order to get a 2019 Camry! Definitely a trustworthy person More

Didn’t treat me fairly after the sale, I actually wanted a different model. Had to settle with the one I got. Not at all thrilled with my vehicle and that’s a shame!! a different model. Had to settle with the one I got. Not at all thrilled with my vehicle and that’s a shame!! More