I also would give 0 stars if allowed. Worst car buying experience ever! Walter and Larry, Salesman and Sales Manager had given me a printed offer in June. At that time, there was a double owner loyalty rebate of $1,500. Larry assured me that even though the rebate ended in June, his written offer was good for 90 days. I made all of my decisions on this number. I decided to try to sell my vehicle on my own thinking it was worth more than they were offering me. 2014 CX-5 with 26K miles in excellent condition. After a few failed sales attempts and a family crises, I decided it was easier just to trade in (plus less sales tax). Walter and I had been texting for weeks. I called him and told him of my decision. Since it was an odd number I owed, I gave him a debit card for the down payment and we agreed what my cashier's check amount should be for pick up. I even texted him again to be sure. Day of pickup, the Finance Officer, Collon, told me I owed $680 more than the agreed upon price. I was angry. Were they trying to pull one over on me since I am a 64 year old widow? He went to talk to Larry. Larry stormed in and told me I was not leaving there until I gave him an additional $680. He was not honoring the original quote. He was mean, disrespectful and abusive. He threw my check at me and told me to get out. He didn't want my business. When Collon came back, I was in tears. He went to speak to the General Manager, Ted. He returned to tell me they would Simoniz my car for free (an $680 value - ironic isn't it?). I just wanted to get out at that point so I wrote a check. I was so shaken up that I did not fully inspect my car. Upon arriving home, I saw it was filthy (tons of leaves in the windshield bay from all the time it was at the dealership (since January - it was now July). The clock even had the wrong time. In going through my paperwork, I noticed the New Car Inspection Form - which has a checklist of items to be completed was blank - never done, never signed. I wrote e-mails to the dealership. Ted was worthless - just stuck up for his guys. Supposedly, he spoke to the owner, Eric Cooley, who also did nothing. I have contacted my personal attorney and Mazda Corporate. Do yourself a favor, run!!! They are liars and thieves. I have spoken to Corporate. Of course they are shocked and furious to hear that this is how a dealership treats its valued loyal customers. My CX-5 was on the lot for all of 2 days before it sold. Horrible customer service. I hope no one ever has to experience what did. Should have been a happy day and turned into a nightmare!