Cooley Motors

Very poor customer service. I made an appointment for two recall services for my 2021 VW ID.4 a week in advance, and then called them the day before to confirm that they could p I made an appointment for two recall services for my 2021 VW ID.4 a week in advance, and then called them the day before to confirm that they could perform the services which they confirmed and that's all they said. I show up at the appointed time and they had failed to let me know in advance that one of the services is a 3-day process and that they were incapable of performing the second service. I asked why they didn't tell me this when I called them the day before and they claimed I probably spoke with their third-party answering service. Maybe have your service advisors answer the service calls instead of an answering service. Will not be recommending this dealer to anyone. More

Awful customer service. I was interested in a Volkswagen Jetta and I was a “VIP customer” in Zach’s word. I had left work 2 hours early for an appointment 1.5 hours away. Ha I was interested in a Volkswagen Jetta and I was a “VIP customer” in Zach’s word. I had left work 2 hours early for an appointment 1.5 hours away. Halfway there Zach had someone else message me to say the car was sold. They then went on to offer me a different car worth 2x the amount I was willing to spend. More

They were the rudist sales team I have ever encountered! They emailed, called and texted me and begged me to come in. Zach the sales manager misrepresented the CX-5 inventory and then when confronted pointi They emailed, called and texted me and begged me to come in. Zach the sales manager misrepresented the CX-5 inventory and then when confronted pointing out errors he said they didn't want to sell anything to me anyhow. In the meantime they indicated that they can't make any money or keep the doors open or even the lights on! With an attitude like that I think their issue is customer service. Without customers you don't have a Business. Please look anywhere else if you want to be treated like a human. Fucillo and Depaula will be much better. More

This dealership doesn't care about their customers! First thing they tried to do was rob me! Give me less for a higher payment. They wouldn't work their numbers only until a different dealership gave m First thing they tried to do was rob me! Give me less for a higher payment. They wouldn't work their numbers only until a different dealership gave me a better offer. Management there is the reason their ratings are so low. I had two leases from then and will never go back! I saved so much money going to DePaula. I got way more for my money and amazing equity offer. Cooley will not last long at the rate their going. More

Poor service and management. Made an appt at 2:45 for an oil change and it’s 5pm and still not done. Management didn’t care and told me they overbook due to some no shows. So appointments are worthless. oil change and it’s 5pm and still not done. Management didn’t care and told me they overbook due to some no shows. So appointments are worthless. Not so much as an apology. Helen Keller would have finished the oil change in t half the time. Do yourself a favor and find a dealer that puts customer service over profits. More

Brought vehicle in with a coolant leak. The service estimate was for $2k, which included replacement of several belts. I asked if all of these were necessary to repair the coolant problem, and service estimate was for $2k, which included replacement of several belts. I asked if all of these were necessary to repair the coolant problem, and service writer said, oh yes, once they get it open to replace the coolant leak they have to replace all those belts to put it back together. This is obvious nonsense, but to make it worse, I watched the video the technician made, in which he said that the timing belt replacement was recommended because of the age of the vehicle. Completely unrelated to fixing the problem I had brought the vehicle in for! (I understand these repairs were/are still needed, but not to get the car out the door with the immediate problem fixed). More

Met with Walter Ponce. Smooth, easy transaction. Walter was friendly, courteous and followed up with all questions. I love my new Atlas! Highly recommend this dealership. was friendly, courteous and followed up with all questions. I love my new Atlas! Highly recommend this dealership. More

NIGHTMARE!!! I also would give 0 stars if allowed. Worst car buying experience ever! Walter and Larry, Salesman and Sales Manager had given me a printed offer in I also would give 0 stars if allowed. Worst car buying experience ever! Walter and Larry, Salesman and Sales Manager had given me a printed offer in June. At that time, there was a double owner loyalty rebate of $1,500. Larry assured me that even though the rebate ended in June, his written offer was good for 90 days. I made all of my decisions on this number. I decided to try to sell my vehicle on my own thinking it was worth more than they were offering me. 2014 CX-5 with 26K miles in excellent condition. After a few failed sales attempts and a family crises, I decided it was easier just to trade in (plus less sales tax). Walter and I had been texting for weeks. I called him and told him of my decision. Since it was an odd number I owed, I gave him a debit card for the down payment and we agreed what my cashier's check amount should be for pick up. I even texted him again to be sure. Day of pickup, the Finance Officer, Collon, told me I owed $680 more than the agreed upon price. I was angry. Were they trying to pull one over on me since I am a 64 year old widow? He went to talk to Larry. Larry stormed in and told me I was not leaving there until I gave him an additional $680. He was not honoring the original quote. He was mean, disrespectful and abusive. He threw my check at me and told me to get out. He didn't want my business. When Collon came back, I was in tears. He went to speak to the General Manager, Ted. He returned to tell me they would Simoniz my car for free (an $680 value - ironic isn't it?). I just wanted to get out at that point so I wrote a check. I was so shaken up that I did not fully inspect my car. Upon arriving home, I saw it was filthy (tons of leaves in the windshield bay from all the time it was at the dealership (since January - it was now July). The clock even had the wrong time. In going through my paperwork, I noticed the New Car Inspection Form - which has a checklist of items to be completed was blank - never done, never signed. I wrote e-mails to the dealership. Ted was worthless - just stuck up for his guys. Supposedly, he spoke to the owner, Eric Cooley, who also did nothing. I have contacted my personal attorney and Mazda Corporate. Do yourself a favor, run!!! They are liars and thieves. I have spoken to Corporate. Of course they are shocked and furious to hear that this is how a dealership treats its valued loyal customers. My CX-5 was on the lot for all of 2 days before it sold. Horrible customer service. I hope no one ever has to experience what did. Should have been a happy day and turned into a nightmare! More

6 year Bumper to Bumper Warranty - Isn't Clutch failed on 2019 Jetta. Warranty specifically listed clutch disk. Fine. However other parts that were replace were said to be in good condition Clutch failed on 2019 Jetta. Warranty specifically listed clutch disk. Fine. However other parts that were replace were said to be in good condition in Video they sent me however they replaced them anyways and charged me. We requested parts saved. They did not. One salesman remarked that I must have been driving with the brake on - what an idiotic insulting thing to say. Owned VW's for 30 years. There is an obvious decline in quality since lawsuit. Will never buy a new one. More

A nightmare I would give them zero if I could. I bought a new mazda and was told it was .9 percent interest without the discount and 2,9 with the discount . I too I would give them zero if I could. I bought a new mazda and was told it was .9 percent interest without the discount and 2,9 with the discount . I took the discount and the 2.9 percent . . I received my notice from Wells Fargo today and I'm being charged 4.9 percent, Wells Fargo told me when I asked that Cooley set it up that way and I would have to go to them. I called and was told that discount was with Mazda and it was too late to do anything about it , With a excellent credit rating why didn't they just do what they told me they would? So what they do is screw their customers and give the highest rating for their own benefit .It will cost me over 1500 dollars more if I make all the payments. Instead I'm going to pay off the car with the first payment. They outright lied to me .. Pay close attention to what they are pulling , better yet don't go there at all. Update: 11 days later and no registration I called DMV and was told they haven't even received the paperwork on the car yet. STAY AWAY ! Michael More