Copeland Subaru Hyannis

It's all about customer service. I drive 2 hours to this dealership because of customer service. My next Subaru will also come from this dealership, even if I move across the countr I drive 2 hours to this dealership because of customer service. My next Subaru will also come from this dealership, even if I move across the country. More

Express service The express service manager was helpful, prompt, and just plain nice. My car was serviced promptly and I was quickly on my way. I will definitely be The express service manager was helpful, prompt, and just plain nice. My car was serviced promptly and I was quickly on my way. I will definitely be back. More

I love the young man in Subaru Service!!! I was a big fan of Terry in service for years...... He retired and they had a scary guy named Mark who should not been there at all. I had many issues I was a big fan of Terry in service for years...... He retired and they had a scary guy named Mark who should not been there at all. I had many issues with him!!! I found out he left and there was a young man in the service are who had a tiny little desk I think his name was Tim. always loved to ask his opinion on my car and what I should get done. I feel like one day Tim will be the next Terry in my opinion!!!! Thank you Tim and the wonderful workers who service my Subaru. PS I like that you have the first desk in the drive in now!!! Thank you young man More

Inept Service - No Sense of Urgency - No Communication Routine service. Didn't xx car for 5 hours. Called 1 hour after car was suppose to be done. Needed a part - told 2 days - called again - parts still Routine service. Didn't xx car for 5 hours. Called 1 hour after car was suppose to be done. Needed a part - told 2 days - called again - parts still not there. Maybe next day. More

Exceptional service Could not be happier with the team over at Beard. Worked a lot with the service team and parts department. Parts are all overnight expedited and servi Could not be happier with the team over at Beard. Worked a lot with the service team and parts department. Parts are all overnight expedited and service is quick to install with great hourly rates versus other dealers in area. Great communication with contacting dealer to order parts and accessories and scheduling time to visit. Anyone searching for a Subaru or looking to have work done should highly consider Beard Subaru. - 2012 Impreza Sport Premium More

ABSOLUTELY THE WORST Refused to Sevice my 2014 Forester because I purchased vehicle in Connecticut where I lived before moving to Massachusetts. This dealership is rated Refused to Sevice my 2014 Forester because I purchased vehicle in Connecticut where I lived before moving to Massachusetts. This dealership is rated among the very worst in Massachusetts. The service manager actually hung up the phone in the middle of our conversation. I called another dealership in Hyannis and was told Bead has a bad reputation for service. He wasn't surprised and he would never bring his car to Beard. My suggestion is to take your vehicle elsewhere. Purchase your vehicle elsewhere. More

Service Center overcharges Needed work done, took car there, estimate seemed a bit too expensive so got a second opinion, second shop said work needed done was only minor very c Needed work done, took car there, estimate seemed a bit too expensive so got a second opinion, second shop said work needed done was only minor very cheap fix. Months later tried again with another car just to test them same thing happened. They are a ripoff. Smiley and cheerful but snakes. More

I requested a quote for a Crosstrek XT Premium from several area dealers. Beard's price was the lowest. Initially they did not offer me a very good price for my trade-in, a 2005 Outback, but after a several area dealers. Beard's price was the lowest. Initially they did not offer me a very good price for my trade-in, a 2005 Outback, but after a little haggling, their offer came up to an acceptable level. If the invoice price given on the Edmunds site is correct, I got my Crosstrek for slightly under the invoice price, considering the options I chose. I've had the car a month and love it. I kayak and the crossbars were a little too close together for me to get the kayak tied down really securely. I called Beard yesterday and asked if I could stop in today to have them move the cross-bars and they said yes. I was out of there in about 10 minutes. I'm a very happy camper. More

My son's car was purchased used and the warranty was though this dealer. We were issued a recall to be done for free and they didn't want to do it at first ( unless we were having a problem). Well I not though this dealer. We were issued a recall to be done for free and they didn't want to do it at first ( unless we were having a problem). Well I not sure about them, but when you have your child driving you don't want the car to have ANY issues. Next a check engine light came on and we brought the car in and they told us there was a spider's nest in the manifold and they cleaned it out for 200.00. ( a friend father who is a mechanic told us they say that when there is a pin hole in the fuel gauge which is very hard to find and fix). 3 months later the check engine light came on again. This time they told us it was a pin hole in the gas gauge and it would be 300+ to fix it. My son didn't the money to fix it at that time and they charged him 98.00 for the diagnosis. Since he was heading to college and the car would be sitting in our driveway he waited 8 months to call and make an appointment to have the pin hole fixed. He brought it in and they then told him that they thought it would be covered by the warranty ( at Honda where it was purchased) And then charged him 98.00 AGAIN. I told him to call and complain, which he did and emailed twice. No answer , no call NO CUSTOMER SERVICE! NEVER will I buy a car from them. But I will tell every I know NOT to go there? More