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Cornerstone Ford Chrysler

Elk River, MN

3.9
176 Reviews

17219 Hwy 10 NW

Elk River, MN

55330

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Showing 176 reviews

September 21, 2016

Don't buy into the hype A heads up to anyone that has purchased or leased a vehicle from Cornerstone In Elk River. Take a really good look at your purchase agreement. Apparen More

by Dks7512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Simms and a business manager
Sep 22, 2016 -

Cornerstone Ford Chrysler responded

Thank you for leaving feedback about your experience . We understand you had an inconvenience with your finance paperwork. It is our understanding you spoke with Pete Shrider, our finance manager to discuss the situation. Should you have any further questions please contact our GM Frank Matheson at 763-441-2300.

Sep 22, 2016 -

Dks7512 responded

I have been impressed with the way this was finally dealt with. I was contacted by Pete Shrider within 24 hours of posting my experience. They did rectify the computer glitch and Pete seemed genuinely concerned with my satisfaction with the vehicle. More importantly, he acknowledged that there was a software glitch. He assured me that this glitch was fixed. Most importantly, he explained what numbers went where and why. The glitch did not change the bottom line. Had this conversation happened on Tuesday, Cornerstone would have gotten a great review from me. I have dealt with the Service Department several times with great results. I honestly think this situation spiraled out of control because the right people weren't involved early enough in the process. I can say that Cornerstone has worked hard to make it right by me and I am satisfied.

July 14, 2016

Purchased new 2016 Ford F150 My Salesmen was knowledgeable, professional and a straight shooter. No BS on negotiated price. Vehicle was ready to go as promised on short notice. Cl More

by Pete J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hegge
April 13, 2016

8 th time customer screwed by management I have now bought 7 cars from cornerstone ford and 1 from cornerstone Kia so 8 over all I bought a truck from ford in November and traded it in April More

by Djohansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wayne( the pickle man)ditez
February 16, 2016

cocky rocky Stopped at this dear and was very impressed. Im credit is not the greatest so I thought no chance . After meeting with Rocky he found someone the woul More

by Mr Karma
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
cocky rocky
February 09, 2016

Great experience We came into the dealership of course with a budget looking for a car for our daughter! We met Danny and Roger and they were both so caring! I would h More

by Jmeaton20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny-Roger-Duwayne and Pete
December 31, 2015

getting it done I have been to 2 dealerships that clam they could get me into a nice vehicle. I have a very bad credit report, i was reluctant to drive an hour and a More

by fast5ten
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
rockey
November 02, 2015

Above and Beyond !! I recently totaled my vehicle and had been going back and forth with my insurance company which mad it difficult to finance another vehicle until the More

by tgordon001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocky Foster
October 24, 2015

Buyer We were extremely satisfied with the service we received today. When Rocky says he can get the deal done. He can get the deal done!! Everyone was very More

by mlc1501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocky Foster
October 10, 2015

Excellent Service At Cornerstone Ford This is our second new vehicle we have purchased from Cornerstone Ford with sales consultant John Hendrickson. John is simply one of the best custome More

by Happy Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hendrickson
September 14, 2015

Treated Right I have purchased a vehicle here, and was pleasantly surprised by the treatment I recieved. Far superior to other dealerships. I've recommened this d More

by trisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mac, Duane, Tom, Rocky, so many
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