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Cortese Chrysler Jeep Dodge RAM Mitsubishi

Rochester, NY

4.6
2,107 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2400 W Henrietta Rd

Rochester, NY

14623

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Showing 2,107 reviews

May 28, 2025

very well run, organized and staffed. will definitely go back and recommend if and when the occasion arises. More

by john.schultz0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Riola
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

John, thanks for the feedback, we will continue to strive for excellence. We thank you for your business.

May 27, 2025

Every time it’s great to work with all the people at Cortese!! They have been able to assist me to finance and lease three vehicles and are always able to make the deal I feel comfortable making. More

by Noservicenosalenostars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the 5 stars...we appreciate your business.

May 26, 2025

Cortese is the only place my family and I will buy vehicles. Derek Bridges and the entire staff make purchasing cars stress free. Highly knowledgeable and honest. Highly recommend! More

by rrram70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Berardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray in finance department
May 29, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for being apart of the CORTESE FAMILY!!! We appreciate your business.

May 23, 2025

Employees are always personable and qualified. Cortese takes care of any problems promptly and efficiently. More

by maxcystwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the 5 stars

May 15, 2025

Excellent customer service, beautiful showroom. I will definitely be recommending to friends and family. The parts department has amazing employees. More

by ronejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Rone, thanks for the great feedback. We appreciate your business.

May 14, 2025

This is the worst service I have ever received from any dealer in Rochester, NY. I brought my Jeep Wrangler in with the check engine light on and the oil light on. They called me after 3 days and told me t More

by Frank Ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Nazzaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello Frank, I am sorry that this was your experience....When I called it was to apologize and and to help us to see how we could address your concerns....unfortunately, you stated that you did not want to have the conversation. We value you as a customer and were sorry that this was your conclusion.

May 15, 2025 -

Frank Ruiz responded

The manager called me today, May 15th, to tell me to bring the jeep back. And that he wouldn't charge me to check it out to see what new codes or problems it has now. If anything, new comes up, I'll have to pay for the service they have to do on the jeep. He confirmed to me that he only drove the jeep for 5 miles, which isn't enough for a job like that. He was supposed to drive at least 40 miles to see if everything was okay, not just 5 miles. So, if you need service on your car, please think twice before taking it to Cortese Dodge. 31 years as a manager. Wow. Really impressive.

May 12, 2025

I worked with Jordi. Overall his customer service was ok. I asked to speak with the store manager Dan and was not pleased with him. Very short in conversation and seemed More

by Shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

Jordi Agosto, Brian Mitchell, and Gary Agler displayed the utmost professionalism and patience in order to complete my services. Not only that all 3 of them went above and beyond to try to solve my probl More

by lil_skilz2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordi Agosto, Brian Mitchell
May 02, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for the 5 stars and your great review.

May 01, 2025

Everyone is pleasant and professional, and work is always completed per plan. Appreciate the loaner too. More

by cgeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordy
May 02, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Wooooo, thank you for the 5 stars review.

May 02, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Your business, the kind words and the 5 stars are much appreciated.

April 30, 2025

Never had a bad experience at Cortese. The people are all down to earth and go the extra mile to make sure you are totally satisfied. I don't shop anywhere else. More

by m_m_benson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGinnity
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Baylon
May 02, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

It is great to hear that we are meeting your expectations...we appreciate your business.

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