Cortese Chrysler Jeep Dodge RAM Mitsubishi

Very pleased with my visit at Cortese last Tuesday the 3rd. I had made an appointment to have my tires alternated, to my mistake, my own doing I showed up a day early… My appointment was for the 4th. Rob 3rd. I had made an appointment to have my tires alternated, to my mistake, my own doing I showed up a day early… My appointment was for the 4th. Rob was very understanding and took me in anyways, I was there for about 20 minutes and was on my way . I live in Geneva, So this was huge for me. Thank you to all involved. Susan More

Have been using Cortese for all of our family vehicles. The service has been always good. The service has been always good. More

Weston went above and beyond. ..every step of the way. And so did Ray. Thank you both so much for all of your help! ..every step of the way. And so did Ray. Thank you both so much for all of your help! More

I had a pleasant experience previously, but my last experience unfortunately was unacceptable. I called to schedule and appointment, and was given an 8AM, Monday timeslot. I asked if I could drop th experience unfortunately was unacceptable. I called to schedule and appointment, and was given an 8AM, Monday timeslot. I asked if I could drop the vehicle off on Sunday, and was told it was fine if I did so. On Monday, I was told that the original assigned technician was on vacation, which was perfectly fine by me. The tech that called me said he would get back to me with the diagnosis and estimate shortly. I did not receive any further communications on Monday. Tuesday, after not receiving any info, I called in and left a message. I received a text message from the original technician saying he would get back to me. I later received on near the end of business day saying that he would have to get back to me tomorrow. Wednesday I still did not hear anything until after calling in, and I got a call back that afternoon. I was told the vehicle still had not been given diagnosis, and they were unsure as to what happened on Monday and which rep initially talked to me. They said that I would hear back by Thursday morning at the latest. On Thursday I did not hear back until after calling in. I still did not hear anything until after calling in, and I got a call back that afternoon. Diagnosis was finally done Thursday afternoon, and I was given a relatively long list of repairs. I asked to get a written list of the estimates. I was told they would get it to me by Friday morning. On Friday, I did not receive an email with the list of estimates. I went to the dealer that afternoon to get the estimate print out in person. I decided to pick up the vehicle, without the repairs being performed, due to the cost and the time delay I had already went through. I don't blame the dealership for the long list of repairs, that happens sometimes, but the issues with communications turned this experience into one that should not have happened. I don't blame my technician for the issues with communications, it's clear that Cortese is overloading the techs with the volume of cases they have to handle at once. There isn't another team or person handing communication, so as soon as the chain gets dropped somewhere, confusion abounds. Estimates on when they would get back to me were not met, and most of the time I had to call in to get any updates, even if I was told I would be called back. More

The dealership/facility was clean and “organized. ” The people with whom I dealt were knowledgeable, professional, and friendly. ” The people with whom I dealt were knowledgeable, professional, and friendly. More

Rob was fantastic, he helped me through the complicated Maxcare Claim process, got our Jeep fixed pretty much seamlessly Maxcare Claim process, got our Jeep fixed pretty much seamlessly More

Was able to get vehicle in quickly and they were able to get multiple issues resolved in much less time than I planned. They also kept me up to date on what was going on throughout the process. get multiple issues resolved in much less time than I planned. They also kept me up to date on what was going on throughout the process. More

Dealer did not keep appointment time . Waisted an entire day because they could not get to my car. Told me to leave car with no lease or loaner available Over charged me for estimate of Waisted an entire day because they could not get to my car. Told me to leave car with no lease or loaner available Over charged me for estimate of tepair More

$300 to replace a bad battery and diagnose a no start issue, Battery was covered under warranty so I went and picked up old battery to bring to auto zone and swap out with a good one. Car was there for issue, Battery was covered under warranty so I went and picked up old battery to bring to auto zone and swap out with a good one. Car was there for 2 weeks as I was waiting for other work to be done. Since other parts never arrived and I was notified it would be at least another two weeks, I took my car back as I need my only car to get to work. The service reps do what they can but it would be appreciated if there was/will be better communication in the future. I also appreciate and hope there will be continued price matching for OEM parts. More