
Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Great and friendly staff. I recommend choosing Cortese. Ever since I started going there in 2018, I do not want to go to any other auto facility. The staff there is so friendly, from the service advisors to Ever since I started going there in 2018, I do not want to go to any other auto facility. The staff there is so friendly, from the service advisors to the shuttle drivers. My current service advisor Nick has been very courteous, professional and nice. My car has received great service by the automotive technicians as well. More
Very good service and my contact person was NMke who was hel My car was ready in good time and my Service Advisor Nick Guidice was very friendly and professional. My car was ready in the time that he gave m My car was ready in good time and my Service Advisor Nick Guidice was very friendly and professional. My car was ready in the time that he gave me. More
Exceptional experience The dealership had the vehicle I wanted and I am very pleased with the price and customer service experience. My salesman Rick was awesome to work wit The dealership had the vehicle I wanted and I am very pleased with the price and customer service experience. My salesman Rick was awesome to work with and he was very helpful and considerate of my wants. My experience at Cortese was exceptional and I would definitely do business with John and his team again! More
Recall Service My service Rep Nick was great. He was very polite & explained everything throughly. He had a loaner car set up in advance of the Service. The work My service Rep Nick was great. He was very polite & explained everything throughly. He had a loaner car set up in advance of the Service. The work was finished in advance of the expected time frame. More
Service Thanks so much for your help. The text updates were very helpful. I was also given a loaner vehicle for the day as my car had a recall which was great Thanks so much for your help. The text updates were very helpful. I was also given a loaner vehicle for the day as my car had a recall which was great. More
Great service Staff in service department in are always very professional and helpful. When I use service department I always have a good experience. Very on top of Staff in service department in are always very professional and helpful. When I use service department I always have a good experience. Very on top of things and friendly. More
oil change, inspection, tire rotation Great overall, but the checkout took much longer than usual. I was contacted that my car was ready, but when I finally arrived after waiting about 1- Great overall, but the checkout took much longer than usual. I was contacted that my car was ready, but when I finally arrived after waiting about 1-1/2 hours for the shuttle, the paperwork was not ready. And, the shuttle driver seemed a little confused and found it difficult to find my street -- I provided directions to get back to the service location. I'd invest in a good, easy to use GPS system for the driver. More
Love Cortese And am very happy with my experience there a I am very happy with the deal that was made for me.I reccomend Cortese very highly to everyone. I love my Jeep Limited!!!They gave me a great deal I am very happy with the deal that was made for me.I reccomend Cortese very highly to everyone. I love my Jeep Limited!!!They gave me a great deal on my lease .Everyone was very helpful and kind .I have recommended Cortese msny times and will continue to do do! More
Great customer service. Poor communication Very friendly staff. They brought my vehicle out front when I picked it up and ran down what I needed done. I dropped my vehicle off for an 8am appoin Very friendly staff. They brought my vehicle out front when I picked it up and ran down what I needed done. I dropped my vehicle off for an 8am appointment and never received a notification that my service had been completed. I tried using the text service to ask when my vehicle would be done but got no response. I had to call To see if my vehicle was ready. More
pleasant experience and great service The stuffs there were super nice and patient to customers. It’s a great experience ! Also they work really efficiently. My car has several recalls an The stuffs there were super nice and patient to customers. It’s a great experience ! Also they work really efficiently. My car has several recalls and they fixed it in several hours. The driver for free ride is also very nice ! More