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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
677 Reviews

677 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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August 14, 2022

My first visit for maintenance (after leaving another Dodge service provider). Very pleased. Very friendly staff. Quick turnaround. Found my new service provider and dealer! More

by allysona
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2022

Worked with Gary in service department and his team did a wonderful job on my old truck. Awesome communication, excellent service throughout and they fixed its issues. Would recommend without hesitation! More

by MT
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2022

After some back-and-forth conversation with the service team, it was finally understood what my issues were and they were taken care of immediately. More

by steve_196
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2022

Courtesy is understatement to the degree respect, friendliness and professionalism of all employees I talked to. More

by ICortClient
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2022

Totally disappointed with Cortese ! On my first trip, they fix my check Engine light then come back again after 4 days. When I go back to services center to re-check again that they me More

by nkz1988
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Bob
August 06, 2022

Person I worked with (I can’t remember his name) was friendly and helpful. I showed up at the wrong time (I confused it with an appointment time for something else the following week) and they still got More

by Cathy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who k checked in with but they were great, very friendly.
August 04, 2022

Great service cordial car was fixed on time and pleasant workers would come back to them More

by Mike
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2022

At this point I would say no, to recommending the service center. I took my 2019 RAM Truck in to have an electronic brake controller installed and programmed to the truck. At this point I have not tried that More

by Rick.Lake
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob
July 29, 2022

This is our 6th car from Cortese! We love them. Their service team is great too More

by PamS
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike nazzaro
July 29, 2022

I’ve been coming to this dealer for 13 years and have always received top rate service. More

by barb1whit2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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