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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,036 Reviews

1,036 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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April 22, 2024

Couldn’t be happier with with Cortese auto, great service, sales and a very friendly helpful staff. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Sam, thanks for the great review! We appreciate your business.

April 22, 2024

Micheal was very good and worked to make sure my warranty work was completed and covered. Additionally, he secured a loaner vehicle for me. Friendly staff! More

by bruce.andrewsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stellantis
Apr 23, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business and the great review!

April 21, 2024

The Tec Steve did a great job on informing me of things I needed to do to my vehicle and things that could wait to be done. He is the person I usually ask for. Everyone at the dealership is courteous, frie More

by DRumfola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve - Tec, Mechanic
Apr 23, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business.

April 20, 2024

Seemed very unorganized, paper work got done wrong, things took longer than normal, wasn’t informed about everything More

by maryvaccaro4
Recommend Dealer
No
Employees Worked With
Chris Dunkleberger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bridges
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We apologize for your experience and will continue to strive for 5 stars. We value you as a customer. Thanks for your business.

April 19, 2024

Great service! always takes care of my service issues promptly and updates with text messages throughout the day. More

by karen82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Karen, thanks for the 5 stars. We appreciate your feedback and the great review!

April 18, 2024

First time here after relocating to the area found it to be extremely organized and service advisor to be very helpful and knowledgeable More

by tonijoemcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Balon
Apr 23, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for being apart of the Cortese Family. We appreciate you.

April 15, 2024

Mike was very informative, helpful, service area very neat and clean,my first time visit here... More

by ljohnso9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Andreano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business, the kind words and the 5 star review!

April 15, 2024

The customer service was excellent. Jordi was knowledgeable and very professional. The wait area is very comfortable and I was informed throughout the visit as to where things were. More

by rjaustin5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordi
Apr 16, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business and the great review!

April 15, 2024

Always a good experience and friendly staff. Mike from Service was awesome. Keep up the gr8 work. More

by david.miller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 16, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

David, thank you for the Gr8 review. We appreciate you.

April 13, 2024

Worked with service rep Mike. Was very informative and helped me through the whole process. Highly recommend asking for Mike. Thanks Cortese! More

by epfenninger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro
Apr 15, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business and the great review.

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