Back

Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,223 Reviews

1,223 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Sort by
May 26, 2019

Can’t duplicate issue that happens every 2 seconds? Had to return 3 times for obvious electrical issues to be told they couldn’t duplicate the issue. Still having problems today every two seconds! More

by cbpun18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service employees
Jun 05, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

cbpun18, I am sorry that our service department has been unable to detect the issue. Please give us a chance to make it right. Call me at your earliest convenience to set up an appointment that I will personally oversee. Samantha Cortese Customer Relations Manager 585-277-3214

May 25, 2019

GREAT AND REASONABLE IN PRICE GREAT JOB...................WILL ALWAYS STICK WITH YOU GUYS THIS HAS BEEN A GREAT DEALERSHIP TO DEAL WITH AND I WILL ALWAYS STICK WITH YOU AGAIN More

by srdonna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BRIAN MITCHELL
May 24, 2019

Jordan was extremely helpful and professional Cortese made it very easy. Everything from setting the appointment to getting the work done, it went smoothly and the work was done on time. More

by Thomas.Queri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa (don’t know her last name), Jordan Burnette
May 24, 2019

Doll up Always friendly service from beginning check in to cash out(very nice cashier gentleman). I came in with a couple of other small requests and the crew More

by mylien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
As named in my review
May 23, 2019

great service I went to change the oil and do the state inspection. I didn't have appointment but it only took me two hours to finish them all. Really good. More

by wbhnjld9589
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
May 17, 2019

Great service I'm grateful for having them care for my car and having a great experience with them. I look forward in seeing them. Thank you More

by lubegare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan , Dave Hilner
May 16, 2019

Always professional and honest. I have dealt with Cortese in the past and present. I have dealt with other dealerships and realize Cortese is the most thorough. They leave nothing pa More

by agrmechan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
May 15, 2019

Reliable service Purchased my Pacifica in February. Ran into a few issues. Scheduled service for warranty and they took care of everything from scheduling based on my More

by akaid877
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick (service advisor) Lisa (scheduler)
May 14, 2019

High quality service Nick my service writer it's very efficient at his job. the shuttle drivers were great. If you don't want to deal with online scheduling you can speak More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Germeroth
May 10, 2019

Rude! Have an attitude, not clear, short without direction, needed keys to move truck then didn't move the truck, waited for me to get out of the truck and More

by michael.hess8081
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jordan Burnette
Jun 05, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

michael.hess8081, I am sorry to hear about this experience. Customer service is what we pride ourselves on for years! Please give us a chance to make it right. Call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

...
103
...