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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,215 Reviews

1,215 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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June 14, 2024

It was easy to schedule service online, and receive confirmation. Service Advisor was attentive and promptly answered my questions during service. More

by ddamico3535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Balon
June 11, 2024

Always satisfied with their service and looking forward for next appointment. I recommend other people try out this dealer. Thank you! More

by pranamchhetri3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Jun 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review. We value you as a customer and thank you for your business.

June 11, 2024

efficient check-in, Fair price for service, reasonable appointment schedule time. I would go back again More

by plym34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your feedback and will continue to strive for 5 stars! Thanks for your business.

June 10, 2024

Scheduled last minute, they noted a recall and took care of everything in timely fashion More

by ppalmer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jun 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review. We appreciate your business.

June 10, 2024

I brought the truck in for a spongy break pedal, It feels like there is air in the lines. They say this is just the way it is. I traded in a truck just like this one so I'm very familiar with how the brakes More

by braddettman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I apologize that we were not able to diagnose your concern. We thank you for your feedback, it does help us. Again I do apologize.

June 05, 2024

The service department at Cortese is always very professional and perform their work in a timely, friendly and excellent manner More

by jmaggio0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

The great review means a lot. Thanks for your business.

June 05, 2024

I would like to thank Mark and Steve for the great experience I had with my last service very professional and helpful! More

by Spieshecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark and Steve
Jun 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the kind words. We appreciate your business.

June 05, 2024

Cortese does not stand behind their word, I asked them to check my oil because the check oil light was on, it was not time for a oil change but they changed it anyway, $91 later I’m out of the money. I’ll n More

by flyinmadre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason in Ford sales
Jun 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Holly, I spoke to you concerning this and you stated that you understood the charge. After you advised us of the service light coming on (2/2024) you drove the car 4 months before bring it in (6/2024(. Once you brought the car in for us to check it..you had driven it 4500 miles so you needed an oil change. We value our customers and I am sorry that you feel this way. Michelle Reed (Customer Relations )

June 04, 2024

I recently had some maintenance done on my van, and I was impressed with their Service. The staff were friendly, professional, and knowledgeable, and they finished the work in good time. I will use Cortese C More

by blessingmackintosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for joining the Cortese Family. We appreciate your business and the kind words!

June 04, 2024

Had some issues with initial service visit but worked with mgmt to authorize addl’t complimentary repairs to improve overall experience the second visit. Will continue to use Cortese and withhold the lo More

by Matt R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazarro and Brian (assistant serv mgr)
Jun 05, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi Matt, thanks for the great review. We thank you for being apart of the Cortese Family!

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