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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,216 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,216 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
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May 25, 2024
Terrible service. Took my Ram1500 in for an oil change and tire rotation. Service was not completed correctly which caused my truck to be left at the dealer for over Took my Ram1500 in for an oil change and tire rotation. Service was not completed correctly which caused my truck to be left at the dealer for over a week. More
by townsend972
Verified Customer
May 25, 2024
Great service excellent work done on my car. Friendly anchor service were recommend to others. Friendly anchor service were recommend to others. More
by naimiet1
Employees Worked With
May 21, 2024
Had an issue with this dealer listing "coupons" under service coupons on their website, then the service rep does not honor them. The service rep, Mike Nazzoro, is rude to customers and unwilling to appl service coupons on their website, then the service rep does not honor them. The service rep, Mike Nazzoro, is rude to customers and unwilling to apply coupons listed on their website. This is the second time I've had issues with him not applying coupons, and now they tell me the "coupons" listed on their website are not coupons at all but only starting prices, but there's no transparency on their pricing so I never know what costs will actually apply. Mike also claims to never know what specials they are running because they come from a third party, then why are they even listed on their website under service coupons? Overall, I will never work with Mike again, I don't need to go to a dealer to be spoken to with a rude tone as though I'm bothering him. Plenty of other dealers in the area that go above and beyond to provide great customer service, and are transparent about their service pricing. More
by JTall
May 19, 2024
This dealership has been the only place we purchase a car or have our cars maintained in the last 40 years. Nick Nazzaro is absolutely wonderful. Before him were many other wonderful service advisors. The or have our cars maintained in the last 40 years. Nick Nazzaro is absolutely wonderful. Before him were many other wonderful service advisors. The sales personal have always been very good. The sales person is not the one we continue to have a good relationship with. It has always been your service advisors that have been so professional and courteous and kind. Nick always goes above and beyond. He even told me he was refusing to do our "quarterly" maintenance. He explained to me that my van did not need routine maintenance that often and he could not in good faith keep allowing me to spend the money that I was spending. Now - Who Does That??? MY opinion only Cortese Dodge hires people with that kind of integrity, knowledge, and professionalism!! Keep up the good work. Cortese is the very best and I have sent many people to you when they tell me they are looking for a new or used card. More
by dspaff
Employees Worked With
Nick Navarro - See above.
May 14, 2024
This was the FIRST experience purchasing a vehicle where I didn't feel like my sales associate was trying to push me into buying something I didn't want or need. I have been to MANY dealerships and usually I didn't feel like my sales associate was trying to push me into buying something I didn't want or need. I have been to MANY dealerships and usually loathe dealing with the vultures but this was a very easy, pleasent experience. Rick Riola is a great guy who is very knowledgable and a pleasure to work with. More
by lisa_mejia
May 13, 2024
I brought my Pacifica in because the transmission was grinding at low gear changing. I was told that all was good and no one could find a problem when test driving. It still makes a lot of grinding. I grinding at low gear changing. I was told that all was good and no one could find a problem when test driving. It still makes a lot of grinding. I have an extended warranty on this van and have 99.000 miles on it. If it breaks down on me I won’t be happy if it could have been prevented Madeline Erickson More
by WAYNENIK
Employees Worked With
May 11, 2024
Jordi@ Mitsubishi/Cortese was exceptional. CORTESE serviced my 2022 Eclipse X . Service was excellent Jordin was exceptional. I appreciated all my interactions with Mark, who was my init CORTESE serviced my 2022 Eclipse X . Service was excellent Jordin was exceptional. I appreciated all my interactions with Mark, who was my initial contact. He reminded me my vehicle needed servicing. I called and used the calendar to make an appointment. Cortese, has the best service friendly way to make appointments. Mark, make sure you get an appointment. Jordin, completed and closed the deal for me. The follow up is an added bonus Thank you guys for taking the time to help me with my vehicle. More
by Deb V
