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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,230 Reviews

1,230 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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August 30, 2022

The service team at Cortese JEEP exceeded our expectations. They performed the service work in a professional and expedient manner. Everything was resolved as promised, and we were treated with r More

by JeepMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the awesome review! We are glad to hear that our service department was able to exceed your expectations! If you need anything in the future please give us a call or stop by!

August 27, 2022

When I went on 8/19 they were very rude and way to much to type. Now today 8/24 the key they programmed and charged me a arm and a leg doesn’t work! Got stranded and now have to take time out of work to ha More

by mhelbig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob balon
Aug 29, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

August 26, 2022

Associates were great esp tech Dan Davis Everything went fast once there. Scheduling an appt was difficult More

by findasale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t see Gary. Not sure who helped me
Aug 29, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for your positive review and critique! We will work on making scheduling a little easier in the future. If you need anything please do not hesitate to call or stop by1

August 14, 2022

Worked with Gary in service department and his team did a wonderful job on my old truck. Awesome communication, excellent service throughout and they fixed its issues. Would recommend without hesitation! More

by MT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

August 14, 2022

My first visit for maintenance (after leaving another Dodge service provider). Very pleased. Very friendly staff. Quick turnaround. Found my new service provider and dealer! More

by allysona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Allysona, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

August 11, 2022

After some back-and-forth conversation with the service team, it was finally understood what my issues were and they were taken care of immediately. More

by steve_196
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi Steve_196! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Cortese Mitsubishi

August 10, 2022

Courtesy is understatement to the degree respect, friendliness and professionalism of all employees I talked to. More

by ICortClient
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

August 08, 2022

Totally disappointed with Cortese ! On my first trip, they fix my check Engine light then come back again after 4 days. When I go back to services center to re-check again that they me More

by nkz1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi Nkz1988, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (585) 277-3287 to discuss this further.

August 06, 2022

Person I worked with (I can’t remember his name) was friendly and helpful. I showed up at the wrong time (I confused it with an appointment time for something else the following week) and they still got More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who k checked in with but they were great, very friendly.
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Cathy, your wonderful feedback and rating mean a lot to us.

August 04, 2022

Great service cordial car was fixed on time and pleasant workers would come back to them More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mike, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Mitsubishi.

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