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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

May 04, 2020

Ed Smith provided his usual courtesy and timely service. I have known Ed for about 20 years. He is truly professional in all aspects of his work. I was impressed that the service staff sanitized the cri More

by Jay
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020

Cortese Service Patrick Z. Is always the best and does whatever he can to take care of the customer. There was an issue about warranty but he followed through result More

by Mimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020

No haggle or negotiation, front tires are a bit worn down. Held my registration because they estimated the amount wrong by $20.00 until I paid the remaining. Suuuuuppppeeerrrr slow at all paperwork proc More

by jadeppahl
Recommend Dealer
No
Employees Worked With
Darren Sneddon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rainey
May 04, 2020

Friendly, knowledgeable staff. Vehicle & paperwork were ready as promised. No pressure to purchase extra "packages". Staff was very appreciative of my time. Would strongly recommend to anyone looking for a More

by tedwards5810
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Christiano, David Eichelberger
May 01, 2020

I went there last week I had a little issue with the door and the wires and the rubber piece and Patrick went out try to fix it couldn't. He made a appointment for the following week brought it in and More

by devildog11c
Recommend Dealer
Yes
Employees Worked With
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Chapin, Jeff Cooper
May 01, 2020

Work was thorough The work performed was done in a timely manner. I had an unusual experience of having what looked like a plastic hair covering left in my truck and m More

by wilsonw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure of the gentlemans name
May 01, 2020

Was taken in right on time for my appointment and my car work for tire rotation oil change and state inspection was all completed within an hour or so. No worry about covid More

by karthmann
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2020

satisfied. I found the vehicle that I liked and was satisfied with every thing besides the brakes scraping or grinding, when me and the salesman test drove he st More

by trybe57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Bush...
April 29, 2020

Worst vehicle purchase experience of my life. Truck should have never been for sale in the condition it is in. Nobody there can communicate with me to resolve anything. More

by mcmechanical6288
Recommend Dealer
No
Employees Worked With
Darren Sneddon
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2020

New Car Purchase I purchased a car recently (all remotely given COVID). Afterwards, I followed up multiple times with questions regarding my extended vehicle coverage More

by saunakchakrabarti
Recommend Dealer
No
Employees Worked With
Darren Sneddon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Cortese Ford Lincoln responded

I am sorry to hear about this experience. I would like to speak with you further about what happened. Please email me at s-cortese@corteseauto.com.

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