
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Ed Smith provided his usual courtesy and timely service. I have known Ed for about 20 years. He is truly professional in all aspects of his work. I was impressed that the service staff sanitized the cri I have known Ed for about 20 years. He is truly professional in all aspects of his work. I was impressed that the service staff sanitized the critical exterior and internal surfaces of my MKZ as soon as it was in the service area. More
Cortese Service Patrick Z. Is always the best and does whatever he can to take care of the customer. There was an issue about warranty but he followed through result Patrick Z. Is always the best and does whatever he can to take care of the customer. There was an issue about warranty but he followed through resulting in positive result More
No haggle or negotiation, front tires are a bit worn down. Held my registration because they estimated the amount wrong by $20.00 until I paid the remaining. Suuuuuppppeeerrrr slow at all paperwork proc down. Held my registration because they estimated the amount wrong by $20.00 until I paid the remaining. Suuuuuppppeeerrrr slow at all paperwork processing even though I had my own financing situated More
Friendly, knowledgeable staff. Vehicle & paperwork were ready as promised. No pressure to purchase extra "packages". Staff was very appreciative of my time. Would strongly recommend to anyone looking for a ready as promised. No pressure to purchase extra "packages". Staff was very appreciative of my time. Would strongly recommend to anyone looking for a new vehicle. More
I went there last week I had a little issue with the door and the wires and the rubber piece and Patrick went out try to fix it couldn't. He made a appointment for the following week brought it in and door and the wires and the rubber piece and Patrick went out try to fix it couldn't. He made a appointment for the following week brought it in and took care of my problem great job More
Work was thorough The work performed was done in a timely manner. I had an unusual experience of having what looked like a plastic hair covering left in my truck and m The work performed was done in a timely manner. I had an unusual experience of having what looked like a plastic hair covering left in my truck and my seat had been adjusted way out of whack. It took me a few minutes to get it back into adjustment. This is unusual for this shop. More
Was taken in right on time for my appointment and my car work for tire rotation oil change and state inspection was all completed within an hour or so. No worry about covid work for tire rotation oil change and state inspection was all completed within an hour or so. No worry about covid More
satisfied. I found the vehicle that I liked and was satisfied with every thing besides the brakes scraping or grinding, when me and the salesman test drove he st I found the vehicle that I liked and was satisfied with every thing besides the brakes scraping or grinding, when me and the salesman test drove he stated that the sound was...brake dust.? More
Worst vehicle purchase experience of my life. Truck should have never been for sale in the condition it is in. Nobody there can communicate with me to resolve anything. should have never been for sale in the condition it is in. Nobody there can communicate with me to resolve anything. More
New Car Purchase I purchased a car recently (all remotely given COVID). Afterwards, I followed up multiple times with questions regarding my extended vehicle coverage I purchased a car recently (all remotely given COVID). Afterwards, I followed up multiple times with questions regarding my extended vehicle coverage and didn't receive a response. This was disappointing. It left me feeling that the dealership was only interested in making the sale and not maintaining a good relationship with the customer. More