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Cortese Ford Lincoln
Rochester, NY
2,344 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,344 reviews
June 21, 2019
happy new car owner great customer experience ... Phil was a no nonsense sale process that made my decision to buy here and easy one in the future I'll be visiting great customer experience ... Phil was a no nonsense sale process that made my decision to buy here and easy one in the future I'll be visiting Cortese again for my next car. More
by kmccormi585
Verified Customer
June 20, 2019
Better app needed. I've done all my service at Cortese after purchasing vehicles there. They have always provided great customer service and technical service. My only i I've done all my service at Cortese after purchasing vehicles there. They have always provided great customer service and technical service. My only issue is in using the Fordpass app. It does not integrate with the xxx system well at all. Redeeming points seems impossible. A better way would be having service advisors able to scan a barcode on the customer's phone provided by Fordpass. Then that customer's account would be synced with their system. More
by jajaem112
Employees Worked With
Darren and Al the service advisors.
June 20, 2019
Thanks! Darren was great to work with. My scheduled service started on time and was completed at the expected time. I was made aware of a recall I did not kno Darren was great to work with. My scheduled service started on time and was completed at the expected time. I was made aware of a recall I did not know about as well. I would like to add that, separate from my experience at the dealership, it is EXTREMELY frustrating to not be able to call and talk with someone directly. I made four phone calls to the dealership and never got to the right person. I finally gave up. When the rest of the dealership has treated me so well, this is a huge dissatisfier. More
by akburns8
Employees Worked With
June 20, 2019
very pleasant and oganized The people that I dealt with at Cortese were very friendly, helpful and polite. It ran like a well oiled machine. I haven't dealt with service yet, The people that I dealt with at Cortese were very friendly, helpful and polite. It ran like a well oiled machine. I haven't dealt with service yet, hope it will be as pleasant. More
by ik55nn
June 20, 2019
Great service all around I've brought my car here multiple times over the past year and haven't had a single thing to complain about. The workers are an absolute pleasure to w I've brought my car here multiple times over the past year and haven't had a single thing to complain about. The workers are an absolute pleasure to work with (and they are very knowledgeable as well) and are always happy to go out of their way in order to make their customers' happy. The only times I don't go here is when I can't schedule an appointment for a time that suits me (this place is quite popular), but if the times align, I always end up going here. More
by g0verdie
June 19, 2019
Great dealership to work with As a family we have purchased 8 vehicles from Cortese and will likely buy from them again. Great people, great service, fair prices. They go the extra As a family we have purchased 8 vehicles from Cortese and will likely buy from them again. Great people, great service, fair prices. They go the extra mile. More
by Queen
Employees Worked With
Tommy Ciavarri, Victor Bay
June 18, 2019
Purchase of new Lincoln The purchase of my new Lincoln was smooth and enjoyable. Bill, my salesman, took the time to review all of the features of the car, and ensured the ca The purchase of my new Lincoln was smooth and enjoyable. Bill, my salesman, took the time to review all of the features of the car, and ensured the car was in a presentable fashion. Cortese Lincoln as a dealership provides the amenities needed for people on the move, whether it be a business area to work while waiting for your vehicle or a customer lounge that is well appointed. My overall experience was very pleasing. More
by PDG
Employees Worked With
Byron Lyth, Bill Clifford
June 17, 2019
Brought my car in to fix the mirror and they broke it I brought my car in for service because my 6 month old car mirror fell right off the windshield. My boyfriend and I both dropped it off in the morning I brought my car in for service because my 6 month old car mirror fell right off the windshield. My boyfriend and I both dropped it off in the morning told them the metal piece that sticks to the windshield was find we had glued it back on. I had work so my boyfriend went to pick it up they told him on the phone it wasn't done but they had to submit some things to ford to see if it would be covered. When he arrived there was a hole bigger than a quarter where the mirror was. Instead of fixing my car they put a giant hole in the windshield. I don't know why they decided to pry it off the windshield when it was perfectly fine up there at least without asking first. The dashboard was covered in glass shards which they could have had the decency to clean up. I would expect when something like this happens and explanation and a apology. Instead they tried to tell my mother and boyfriend who picked it up that it was dropped off like that. When they called me telling me this i was stunned. They talked to the manager and somehow they ended up in an argument because well obviously they wanted it fixed. My boyfriend trying to go to the car to get away from this and the manager followed him. The manager keith called him and imbecile and xxxxx. Then my mother had to separate my boyfriend from the manager because she said they both looked like they were going to fight. The manager said he was going to call the cops on him for making a scene when there in the parking lot. Yet there was no customers around. What a mess and so we waited to days to see if our waranty would cover Cortese Fords mistake. And of course they didn't because why would they they could have used some other agent to get the piece off the glass if they really needed to but really all we needed was a new mirror. When I talked to the manager later he was very rude on the phone and he kept asking me who I was and was more concerned with telling me that my boyfriend was being rude in the parking lot and causing a scene then telling me what had gone on with our car. What kind of customer service is that just because your a dealership do your think you can treat people however your want. We finally talked to Samantha Cortese who acted like she was going to try to help us but she didn't. She offered us free gas and car wash. And to try to fix our existing mirror but not give us a new one even though they destroyed our windshield. Now the car insurance rates will likely increase because of this... I will never be bringing my car there again. They wanted to work on my car the day i got my windshield fixed and I refused as it was in the same state it was when i brought it to them there was just a piece loose on the mirror. and I was not about to have them destroy my windshield for a second time. I hope these service people really get their act together because this is no way to run a business treating people like that. More
by samiam1212
Employees Worked With
June 17, 2019
Our buying experience with Lou We recently bought a Ford F-150 and Lou was our Salesman. We had a great buying experience because of him. Lou was very professional and went the extr We recently bought a Ford F-150 and Lou was our Salesman. We had a great buying experience because of him. Lou was very professional and went the extra mile to make sure we felt comfortable about purchasing a vehicle. Outstanding service and experience. More
by Jessie
Employees Worked With
Lou Siragusa
June 17, 2019
Amazingly professional experience! From the very first moment I walked into the dealership to shop, Donna, was hospitable, warm and genuinely interested in determining what car and amme From the very first moment I walked into the dealership to shop, Donna, was hospitable, warm and genuinely interested in determining what car and ammenties would make me happy! She was extremely responsive to any and all of my texts/emails or phone calls! She made me feel like family and I would strongly encourage anyone to consider Donna the very next time you purchase/lease a vehicle! I absolutely love my car and the entire buying experience I found with Donna at Cortese Lincoln!! More
by Ldwyer16
Employees Worked With
Donna Spofford
