Cortese Ford Lincoln

warranty work,oil change Always a pleasure talking and working with Darren.He knows what he talking about and knows how long the work is going to take. Good guy to work with. Always a pleasure talking and working with Darren.He knows what he talking about and knows how long the work is going to take. Good guy to work with. More

Over Priced Labor Vehicle was in for Recall Notice and Inspection. Needed new rear shocks for my 2010 Ford Escape to pass inspection, these were not struts where the sp Vehicle was in for Recall Notice and Inspection. Needed new rear shocks for my 2010 Ford Escape to pass inspection, these were not struts where the springs needed removed and compressed, just regular 2 point fixed locations. Price per shock was OK, but Labor to install was over $225. I have been to other service garages over 40 years and Never paid this much for installation, but I needed the inspection done as it was the end of the month. I would highly question the labor rate if other work is required again. More

Service Apppt Service appt done in a timely manner.Staff kept me updated via email and were very friendly! Good service dept compared to other dealers I have used! Service appt done in a timely manner.Staff kept me updated via email and were very friendly! Good service dept compared to other dealers I have used! More

Cat's Meow This was a routine first check on my leased Ford C-Max Hybrid. I was greeted courteously and the work was done quickly. I'm perfectly satisfied and wi This was a routine first check on my leased Ford C-Max Hybrid. I was greeted courteously and the work was done quickly. I'm perfectly satisfied and will return. Al was hearty and friendly but also business-like, which I appreciate. The billing area took good care of my credit card case with several cards in it. They called me and did all the age and right things for me. More

No straight answers, different person, different story. I purchased a car on August 2. The car did not have a manual in it. Sales manager (David) said I will get you one even if I have to order it. Called I purchased a car on August 2. The car did not have a manual in it. Sales manager (David) said I will get you one even if I have to order it. Called a week later spoke to same manager was told it hasn't came in yet. At that time I also told him about some rubber around the trunk being loose. He said just bring in and we will check it. I said it's not pressing so I will have them check it when I pick up the manual. He agreed. Received an email from sale person another week later wishing me a Happy Birthday, I replied when can I get the manual. he replied: "ordering it today" I replied so the sale manager who told me (3) weeks ago that he order it didn't? No reply. You tell me, Good customer service? Oh, and by the , when can I get that manual? More

Warranty repairs Took my car in for a warranty repair, was not offered a loaner vehicle, was told that I could rent one instead. Was told that the shop opened up my tr Took my car in for a warranty repair, was not offered a loaner vehicle, was told that I could rent one instead. Was told that the shop opened up my transmission to take a look at my clutch (repair was for a possible clutch issue, car was recalled by ford), but didn’t replace the clutch, instead put clutch failure warning software on the car. If transmission was being opened why not just replace the clutch. More

Tommy Ciavarri.... Thank you Tommy. Your dealership has what it takes to give your walk in customer a comfortable atmosphere and welcome greetings that others are not as good as yours... Your dealership has what it takes to give your walk in customer a comfortable atmosphere and welcome greetings that others are not as good as yours... Your senior sales person TOMMY is the kind of person who should be teaching dealer ship sales at a college level class... My humble suggestion.... BUILD A LARGER SHOWROOM for a few more model Cars /Suvs… to help your customers to shop out of the rain..... More

routine maintenence and state inspection Overall the usual experience of being greeted and also the usual short stint in the waiting room. Everyone is more than pleasant to deal with. Also I Overall the usual experience of being greeted and also the usual short stint in the waiting room. Everyone is more than pleasant to deal with. Also I get a quiet time to read my books. :) More

Great Always a good experience dealing with Cortese Ford and Burt Lyon will keep buying from Cortese this was the families 6th purchase from the dealership Always a good experience dealing with Cortese Ford and Burt Lyon will keep buying from Cortese this was the families 6th purchase from the dealership More