Cortese Ford Lincoln

Fantastic We just bought a 2014 LincolnMKZ at Cortese Auto Group. We couldn't be more pleased with the car or the excellent service we recieved. Our sales rep, We just bought a 2014 LincolnMKZ at Cortese Auto Group. We couldn't be more pleased with the car or the excellent service we recieved. Our sales rep, Wayne Rainey, was a joy to work with, he met us at the door, found the vehicle we were looking for, and went way over and above to get us the deal we needed to lease this car. We have been buying or leasing our cars from Cortese since 1996 and have never been disappointed in the treatment we get there. Thank you, Wayne and the entire staff at Cortese, you make buying a car so much easier and definitely better than any other car dealership! More

Cortese ford Henrietta, NY I have bought several vehicles here and Andrea was a pleasure to work with. She listened to our request with understanding and respect and delivered i I have bought several vehicles here and Andrea was a pleasure to work with. She listened to our request with understanding and respect and delivered in a very timely manor!! More

Chris whaling the best Chris whaling is one of the best and I'm very happy with the f150 xlt it was a great deal..if anyone is going to buy a car go to cortesse ford on henr Chris whaling is one of the best and I'm very happy with the f150 xlt it was a great deal..if anyone is going to buy a car go to cortesse ford on henrrietta ny and ask for Chris whaling he make sure you get the car you want at a decent price.thanks Chris ?? More

NEVER NEVER NEVER trust after market instillation When shopping for new vehicle convinced by sales person to have after market sun roof installed instead of dealer locate,with great hesitation agreed When shopping for new vehicle convinced by sales person to have after market sun roof installed instead of dealer locate,with great hesitation agreed and purchased.Due to installation and wind noise syn phone system is not usable! Numerous phone calls not returned from Denise Warren,currently working with general manager,who scheduled 6 service visits with no resolve, now once again no one will return phone calls.This problem is not able to be fixed due to size of sunroof, cut out and no roof light ,most recent problem pouring water in top on passenger side.. NO RETURN PHONE CALLS once again. Many weeks ago offered trade on vehicle at no additional cost to me since rescinded,and told problem solved ,it is not! Last discussion one month ago was not even an option,trading my car at a loss to me of 5500 dollars. Now no follow up or return calls,this is not an option, i did not cause the problem and should not have to pay for it.Customer service horrible with the exception of service writer Darin.Do not purchase a car her nice attitude and attentiveness will subside as soon as you leave and sign the contract. More

My experience with Cortese Lincoln in Henrietta NY * * * * * A few years ago, I have purchased a used 2007 Lincoln MKX from Cortese Lincoln and recently went in for service. The time has come where I had to put A few years ago, I have purchased a used 2007 Lincoln MKX from Cortese Lincoln and recently went in for service. The time has come where I had to put some $ into the vehicle for items not covered under the warranty and I shared my frustration with Dino in the Service Department. I inquired about leasing and he called Bill over who answered my questions. We eventually made our way to his office and long story short, we made a deal. I entered into my first leasing experience for a 3 yr. term. I'm leasing a beautiful, slick gray 2014 Lincoln MKX. Bill was very knowledgeable, informative and clear on his communications. My experience with Bill was a positive one and I would definitely recommend him to asssit you in your search for a vehicle. More

Service was exceptional - Dino!!! Every single time I go to get my vehicle serviced, I am treated as if I'm his favorite customer! At times, the repairs are high in cost but the custo Every single time I go to get my vehicle serviced, I am treated as if I'm his favorite customer! At times, the repairs are high in cost but the customer service is impeccable. More

MOST EXCITING PURCHASE EVER !!! MY SALESWOMAN ANDREA MET MY HUSBAND AND I WITH A FRIENDLY HAND SHAKE AND WARM SMILE....SHE WAS VERY KNOWLEDGABLE OF THE CAR I WAS INTERESTED. SHE WAS MY SALESWOMAN ANDREA MET MY HUSBAND AND I WITH A FRIENDLY HAND SHAKE AND WARM SMILE....SHE WAS VERY KNOWLEDGABLE OF THE CAR I WAS INTERESTED. SHE WAS NOT PUSHY...SHE TOOK HER TIME WITH US...EXPLAINED EVERYTHING AND ANSWERED ANY QUESTION WE HAD. SHE WAS EXTREMELY POLITE AND VERY PERSONABLE. WE ENJOYED WORKING WITH HER TO PURCHASE OUR VEHICLE. I COULDNT BE HAPPIER !! More

Cortese Experience We purchased our first Lincoln three days ago and found Bill to be courteous, informational and patient. We trust he was sincere in inviting us to ca We purchased our first Lincoln three days ago and found Bill to be courteous, informational and patient. We trust he was sincere in inviting us to call on him for assistance at any time in learning about our new Lincoln because we WILL be calling him! More

New Cortese Ford Customer I am a new customer of Cortese Ford. We went to the dealership for just a test drive of the New Ford Escape. We were very Lucky that Burt Lyon was th I am a new customer of Cortese Ford. We went to the dealership for just a test drive of the New Ford Escape. We were very Lucky that Burt Lyon was the one that assisted my husband and I. Burt was extremely helpful in answering any questions we had and was very knowledgeable about the product of interest. He was very detailed, friendly and listened to us as a customer. He is a great salesman, with a wonderful sense of humor. He is an asset to Cortese Ford. When I have questions, Burt has been very quick to respond. If he says something, it gets done. The day of pick-up of our new vehicle, we were running about 30 mins late. Even though it was our fault for being late, the dealership didn't rush us through the delivery process. They took the time to go through everything with us. We were very pleased with the complete sale from start to finish. I was hesitant to purchase from a large dealership. But, I can say they did not treat us like a number, they were concerned with what we wanted and listened to our needs and wants. Thanks to Cortese Ford! More