Cortese Ford Lincoln

I had a great experience buying a car from Cortese Ford. Wayne Rainey was my sales consultant, he was very friendly and did everything he could to get me the best price with all the incentives he could get Wayne Rainey was my sales consultant, he was very friendly and did everything he could to get me the best price with all the incentives he could get for me and the best financing. The final cost was much lower than comparable vehicles at other dealers. When a clerical error was made with my tax (I live in a different county with a different rate) the management took the difference and gave me a discount on my extended warranty. The car wasn't ready to leave the lot yet so I went out to dinner, came back, signed my paper work, and the car was ready to go washed and with a full tank. Wayne got me setup on Ford Sync with my online account and with bluetooth on my phone. It was a great first time car buying experience, thanks to Wayne, the financing team, and the excellent management. More

Tim was amazing!!!! I have wanted the car I bought for 3 months but was hesitant to get it because it was more than I wanted to spend. Here we are 3 months later and I'm happy than I ever thought! I am sooo months but was hesitant to get it because it was more than I wanted to spend. Here we are 3 months later and I'm happy than I ever thought! I am sooo glad I chose to get the SUV I wanted and was very appreciative for Tim's patience and willingness to go above and beyond for me. Tim literally spent days with me with while I called and stopped in still trying to figure out what to do. I'm so happy I got to work with Tim because I'm not sure this experience would've been so positive given my craziness!! Thanks Tim for such fabulous service!!! I will be back and will DEFINITELY send everyone your way! More

I was in the market for a used care to replace the vehicle for my wife. Cortese was the first dealership of many that we visited, and in the end it was where we came back to make our purchase. Our s vehicle for my wife. Cortese was the first dealership of many that we visited, and in the end it was where we came back to make our purchase. Our salesman was James Jochen and he was fantastic from beginning to end. He was attentive to our needs and to our budget and found us a vehicle that worked for us. He was responsive and attentive to all communications that we had over a week and a half period. He was polite, friendly, and willing to get an answer for us, even if he had to "go the extra mile" to get it for us. The overall customer service was absolutely wonderful. Every person that we met along the way was kind and courteous to us. The price that we paid for the vehicle was several thousand lower than the KBB estimated value and much lower than other dealerships in the area for a comparable vehicle. All in all I would definitely return back to Cortese in the future when I will be looking for another vehicle. More

The only reason I did not give a 5 rating across the board is because it took almost 6 months for my built to order Ford Fusion Titanium Hybrid to arrive. I do not know if this was something Cortese cou board is because it took almost 6 months for my built to order Ford Fusion Titanium Hybrid to arrive. I do not know if this was something Cortese could have controlled. However, once it did arrive, there were some scratches on the finish. The dealership and Fahad did everything they/he could to compensate and correct for that small issue. Since delivery, I have only had good experiences. Management at Cortese have so far been very accommodating dealing with any concerns I have with the new car. I have the resources to get any high end sedan I want (Lexus, BMW, Mercedes, Infiniti, Audi), but I went with the Fusion Titanium Hybrid as the best combination of style and substance, and chose Cortese because of the convenient proximity to my office. My hope is that maintenance and followup customer service will be exemplary despite a few initial hiccups. More

My experience with Cortese Ford was excellent. I was in the market for a difficult to find truck, something that I knew was not in stock at Cortese but they had similar trucks for me to test-drive. Patrick the market for a difficult to find truck, something that I knew was not in stock at Cortese but they had similar trucks for me to test-drive. Patrick Zimmerman never shied from the challenge and worked relentlessly to find me the truck I wanted (plus some!). It was clear that Patrick had the support he needed internally to make this happen and I couldn't be happier. More

The whole team worked like a military operation from the initial internet contacts of Joshua and Tommy Ciavari in sales, Joe DiGuardi financing team, and Ryan Ercoli putting the fine touches on prepping my initial internet contacts of Joshua and Tommy Ciavari in sales, Joe DiGuardi financing team, and Ryan Ercoli putting the fine touches on prepping my vehicle for delivery. Very pleasant and hard working sales team, if I owned this business, I would hire these people...car delivered same day. I like my car and the Ford Fusion drives and looks like a luxury sports sedan...Aston Martin. yes, I would return...to save and buy the Ford Fusion Hybrid at 47miles per gallon and beautiful, breathtaking. More

Tim May is great he is personable and goes the extra miles yes I said it miles for each and every customer! THANK YOU Tim May from start to finish with all your help and best of all we became friends an miles yes I said it miles for each and every customer! THANK YOU Tim May from start to finish with all your help and best of all we became friends and we hope to see you and your beautiful family soon! More

Very positive experience with Fahad and the other employees involved with our purchase of a 2013 Explorer XLWe would recommend your FORD dealership to anyone looking for a vehicle or service. Mike & employees involved with our purchase of a 2013 Explorer XLWe would recommend your FORD dealership to anyone looking for a vehicle or service. Mike & Billie Martina Dansville, NY More

We moved to the Rochester area a few years ago after purchasing our Lincoln Navigator elsewhere. The service we have received from Dino has been nothing short of amazing. He has always treated us as if purchasing our Lincoln Navigator elsewhere. The service we have received from Dino has been nothing short of amazing. He has always treated us as if we had purchased our SUV from their dealership and has gone above and beyond great service on more than one occasion. The dealer that sold us the Navigator was inept and incompetent. The paperwork regarding the extended warranty and maintenance we purchased was either submitted incorrectly or not at all. Dino stayed on top of this dealership until they submitted the correct paperwork that accurately reflected what we paid for. In addition to that, he stayed WAY beyond closing time one snowy, windy night to wait for me after my window got stuck in the open position so I could drop off the car and get a loaner until my window was repaired. When my husband came to see what had happened, the battery in his car died and Dino stuck around even later to give him a jump so we could both make it home safely. Every time I have needed help, Dino has been courteous, kind and ready to do what it takes to solve my problem. As a current or previous owner of BMW, Audi and Mercedes, I have never received this level of service from any dealer, anywhere. If you have a service need for a Lincoln vehicle, I highly recommend you see Dino at Cortese. More