
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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I visited Cortese Auto to look at a Lincoln MKZ. Well, I saw, I liked, I leased!! I was there for approximately 2 & 1/2 hours working with Adam Valentine and then Jarrod Lee. They were both great to wo I saw, I liked, I leased!! I was there for approximately 2 & 1/2 hours working with Adam Valentine and then Jarrod Lee. They were both great to work with. I had not made arrangements to have my Infiniti inspected yet because I was going to look at the 2013 Infiniti in the next few days. But ...... I then made arrangements the following day to return my leased G37X Infiniti to the Infiniti dealer . Adam had stated I could return my car to Infiniti dealer down the road and someone could pick me up and bing me to Cortese to pick up my new car. I received a call from Cortese management stating that Andrea Chapin would be assisting me with the car instead of Adam. She, also, was extremely helpful and went over all the paperwork and the instructions for the new car and said I could call with any questions that I may have and she has followed up with emails also. I would gladly recommend Cortese Auto to family and friends. Thank you. Lucille Orioli More
It had been a long time since I had bought a car from a car dealership and can't say I was really looking forward to it. I can't believe how easy and pleasant Bob Harmor made it. He went out of his way to car dealership and can't say I was really looking forward to it. I can't believe how easy and pleasant Bob Harmor made it. He went out of his way to make the process convenient for me. I would 100 percent recommend Bob and this dealership to anyone looking to purchase a car. Thanks Bob ! More
From start to finish everyone especially Andrea were extremely helpful and kind. Andrea is probably the most honest and down to earth sales person I have ever worked with. Thank you Andrea! extremely helpful and kind. Andrea is probably the most honest and down to earth sales person I have ever worked with. Thank you Andrea! More
I went to another local ford dealer and was not satisfied with the service that I received. So I went to Cortese Ford and started working with Denise. The time and assistance that Denise gave to both myself with the service that I received. So I went to Cortese Ford and started working with Denise. The time and assistance that Denise gave to both myself and my family in looking for a new Explorer was far above what I expected. Denise located an Explorer with all the options that I wanted and was able to keep it within the price range that I wanted to spend. I also dropped off my new vehicle today to have the ziebart package applied and Denise made her self available to get the vehicle in and had a loaner car ready for me so that I could continue on to work. I would by far recommend Cortese for purchasing a new vehicle and I would recommend that you look up Denise Warren to be your sales representative as I feel she goes far and above what is expected for the customer. More
I ordered a 2014 Mustang and had to wait three months but I was kept in the loop as to its status and when it arrived Wayne was excellent it completing the deal and knowledge of the car was terrific. I was kept in the loop as to its status and when it arrived Wayne was excellent it completing the deal and knowledge of the car was terrific. More
My wife and I are both satisfied with the services we've recieved from Steve Weston. He helped us purchase the Ford Focus two years ago and he just recently helped us purchase a Mustang and we are enj we've recieved from Steve Weston. He helped us purchase the Ford Focus two years ago and he just recently helped us purchase a Mustang and we are enjoying it! We would recommend Steve to all of our friends, neighbors, coworkers and relatives. He has helped us make right decisions that has paid off. Thanks Steve!!! More
I had a great experience buying a car from Cortese Ford. Wayne Rainey was my sales consultant, he was very friendly and did everything he could to get me the best price with all the incentives he could get Wayne Rainey was my sales consultant, he was very friendly and did everything he could to get me the best price with all the incentives he could get for me and the best financing. The final cost was much lower than comparable vehicles at other dealers. When a clerical error was made with my tax (I live in a different county with a different rate) the management took the difference and gave me a discount on my extended warranty. The car wasn't ready to leave the lot yet so I went out to dinner, came back, signed my paper work, and the car was ready to go washed and with a full tank. Wayne got me setup on Ford Sync with my online account and with bluetooth on my phone. It was a great first time car buying experience, thanks to Wayne, the financing team, and the excellent management. More
i just want you to know i bought a cobalt ss there, the car is great, but your dealers and sales manager are very tackie and unkind. adam valentine was alright but failed to tell me the passenger door pane car is great, but your dealers and sales manager are very tackie and unkind. adam valentine was alright but failed to tell me the passenger door panel was coming off, which said they couldnt fix because its not covered by lemon law. all it is is a clip and you couldnt fix it? i spent 11000 on this car and i must say for the money spent, your service is terrible. they "waxed" it before i picked it up......i ended up having to finish waxing it myself because whoever waxed didnt do a good job at all, tons of wax lines all of the car. and your sales manager joe, hes got a serious attitude problem, he got extremely mad when i changed my mind on getting the warrantee because he tried to pull a fast one on me.he was slamming papers down and trying to make me feel like an idiot for not wanting the warranty. and im telling you as a business owner myself, that is terrible for business. my aunt had a similar experience with you guys as well. so just wanted to let you know in the future i will not be coming there for a car purchase and neither will anyone i know for that matter. have a great year. More
Tim was amazing!!!! I have wanted the car I bought for 3 months but was hesitant to get it because it was more than I wanted to spend. Here we are 3 months later and I'm happy than I ever thought! I am sooo months but was hesitant to get it because it was more than I wanted to spend. Here we are 3 months later and I'm happy than I ever thought! I am sooo glad I chose to get the SUV I wanted and was very appreciative for Tim's patience and willingness to go above and beyond for me. Tim literally spent days with me with while I called and stopped in still trying to figure out what to do. I'm so happy I got to work with Tim because I'm not sure this experience would've been so positive given my craziness!! Thanks Tim for such fabulous service!!! I will be back and will DEFINITELY send everyone your way! More
I was in the market for a used care to replace the vehicle for my wife. Cortese was the first dealership of many that we visited, and in the end it was where we came back to make our purchase. Our s vehicle for my wife. Cortese was the first dealership of many that we visited, and in the end it was where we came back to make our purchase. Our salesman was James Jochen and he was fantastic from beginning to end. He was attentive to our needs and to our budget and found us a vehicle that worked for us. He was responsive and attentive to all communications that we had over a week and a half period. He was polite, friendly, and willing to get an answer for us, even if he had to "go the extra mile" to get it for us. The overall customer service was absolutely wonderful. Every person that we met along the way was kind and courteous to us. The price that we paid for the vehicle was several thousand lower than the KBB estimated value and much lower than other dealerships in the area for a comparable vehicle. All in all I would definitely return back to Cortese in the future when I will be looking for another vehicle. More