Cortese Ford Lincoln

I am very apprehensive about purchasing any car and Sam Cubiotti was by far the kindess and most understanding to MY needs sales person I have ever delt with. I didn't feel like it had anything to do with Cubiotti was by far the kindess and most understanding to MY needs sales person I have ever delt with. I didn't feel like it had anything to do with him. It was entirely about me and what would work for me. He removed the fear I walked in there with and I am extremely happy with my purchase. Josh Jenny also, having the finance part did not try changing numbers on me and respected my yes or my no's. I left him with the same monthly payment I was supposed to have. They were both amazing and I will recommend this group to my friends. Thank you for having them in your business. I am very Happy :) Christina Wagar More

I am Bedh Pokhrel from Rochester new york. Since one month before i have been looking for a used car in different dealer but i finally reached to cortese ford dealer in west Henrietta. I met a sale cons month before i have been looking for a used car in different dealer but i finally reached to cortese ford dealer in west Henrietta. I met a sale consultant Tim may. He is friendly, polite and kind person. He did all documentation of car in short period of time with good manner. I like his behavioral character 100% to deal with different kind of customer. Again I am thankful to cortese ford dealer and special thanks to sale consultant Tim May. More

I had a great sales experience with Marc Parker at Cortese Ford. He administered almost all of my requests and sold me a 2011 Kia sportage for a reasonable price. I will recommend him and the dealers Cortese Ford. He administered almost all of my requests and sold me a 2011 Kia sportage for a reasonable price. I will recommend him and the dealership to other prospective car buyers. I will rate the experience as excellent overall. More

from start to finish, it took 3 days to get our van "completely", when it was promised to be ready at 5:00 on day 1. we were promised a new battery when the van didn't start for the test drive, told "completely", when it was promised to be ready at 5:00 on day 1. we were promised a new battery when the van didn't start for the test drive, told they'd get it inspected and it'd be ready at 5. we paid our deposit and left our plates to be transferred. we returned at 5:00, and our plates weren't on the van. we were told to take it with dealer plates and return the next day because it hadn't passed inspection. the next day came and went and it still didn't pass inspection. bring it back tomorrow we were told. it's very concerning when in two full days a "quality" used vehicle can't pass inspection. the third day, the van had to be jump started by my husband and to our dismay the battery had never even been changed. my husband returned the third day and told our salesman we wanted it done that day as we were really starting to question our choice to buy this vehicle from cortese. he also asked for a tank of gas due to the inconvenience of all the back and forth. as soon as the battery was really replaced it passed the inspection and was returned to us. as an added slap in the face, there was less than a half a tank of gas and the windshield washer fluid was completely empty. when I called to voice my dissatisfaction, I was offered 3 free oil changes....why would we ever bring our vehicle to a shop that doesn't do what they promise? More

The sales team was very helpful and courteous. Both Patrick and Dan were both knowledgeable and understanding. I would and have already recommended this dealership to friends and family. Patrick and Dan were both knowledgeable and understanding. I would and have already recommended this dealership to friends and family. More

When I was about to take delivery of my 2009 Lincoln in January 2010, my husband was in intensive care, without a good prognosis. Tim May went to extraordinary lengths to help me thru the final purchase / January 2010, my husband was in intensive care, without a good prognosis. Tim May went to extraordinary lengths to help me thru the final purchase / take delivery, turn in a rental car process. This level of Customer Service brought me back to Cortese, & in particular to Tim. He is an outstanding, caring individual and both he and Dino have ALWAYS gone the extra miles to take care of me. You don't see that very often these days. More

Overall it was a great opportunity. Wayne Rainey was excellent in helping us find what it was we needed and wanted. Highly recommend them to others excellent in helping us find what it was we needed and wanted. Highly recommend them to others More

Everything was fine. Good price, didn't waste my time, they communicated well re: the cars. Price might have been a little better elsewhere - one dealership in the area was advertising that they would pi they communicated well re: the cars. Price might have been a little better elsewhere - one dealership in the area was advertising that they would pick up the first 3 payments. Rep was unclear whether it was better to take the financing offer vs the rebates and go with my own bank for financing -- that should have been made very clear. More

We got a very good price for an almost brand new SUV which is a hard thing to find. Over all a great experience and our salesman worked with us in all aspects including payments. which is a hard thing to find. Over all a great experience and our salesman worked with us in all aspects including payments. More

In past years I have dealt with Cortese (Dodge) when I decided to buy a Ford I thought I would give Cortese Ford a try. I did a Sunday drive through to see if Cortese had the car I was interested in. T decided to buy a Ford I thought I would give Cortese Ford a try. I did a Sunday drive through to see if Cortese had the car I was interested in. There were a whole line of them; but one stood out. I noted its location. Monday I drove to Cortese and walked through the front door. A salesman with a big friendly smile approached me, “Tom Ciavarri” he said and extended a hand. Hank Harrison I replied. “Is there something I can show you, Tom asked. A New 2012 Ford Transit Connect if you have one. Follow me Tom motioned. We walked across the lot directly to the van that had caught my eye. Tommy showed me all of the Transit Connects features; he explained it was a well proven van that had been sold in Europe for nearly a decade. That it had Fords dependable 2.0 four cylinder engine. (Like the one in my daughter’s mid 90s Focus) Tommy offered a test drive; I jumped at the chance. I loved the view from the driver seat, like a greenhouse. Tommy pointed out how nimble the van was, indeed made for narrow European streets, I felt I could go anywhere in the US with room to spare. Driving around I discovered Tommy and I had the same sense of humor as we likened The Transit Connect to the “SmartCar” of mini vans. Back at the Dealership Tommy put on his “I am a professional hat” and we got down to business. Questions about what I could afford per month, what about a down payment, trade in, all the necessary information to make a deal. Soon we were both satisfied with the numbers there was a handshake that sealed the deal. Would I recommend Tommy Ciavarri to a friend? You betcha. I would be sure the friend would get an honest deal. Henry Harrison More