Cortese Ford Lincoln

The sales team was very helpful and courteous. Both Patrick and Dan were both knowledgeable and understanding. I would and have already recommended this dealership to friends and family. Patrick and Dan were both knowledgeable and understanding. I would and have already recommended this dealership to friends and family. More

When I was about to take delivery of my 2009 Lincoln in January 2010, my husband was in intensive care, without a good prognosis. Tim May went to extraordinary lengths to help me thru the final purchase / January 2010, my husband was in intensive care, without a good prognosis. Tim May went to extraordinary lengths to help me thru the final purchase / take delivery, turn in a rental car process. This level of Customer Service brought me back to Cortese, & in particular to Tim. He is an outstanding, caring individual and both he and Dino have ALWAYS gone the extra miles to take care of me. You don't see that very often these days. More

Overall it was a great opportunity. Wayne Rainey was excellent in helping us find what it was we needed and wanted. Highly recommend them to others excellent in helping us find what it was we needed and wanted. Highly recommend them to others More

Everything was fine. Good price, didn't waste my time, they communicated well re: the cars. Price might have been a little better elsewhere - one dealership in the area was advertising that they would pi they communicated well re: the cars. Price might have been a little better elsewhere - one dealership in the area was advertising that they would pick up the first 3 payments. Rep was unclear whether it was better to take the financing offer vs the rebates and go with my own bank for financing -- that should have been made very clear. More

We got a very good price for an almost brand new SUV which is a hard thing to find. Over all a great experience and our salesman worked with us in all aspects including payments. which is a hard thing to find. Over all a great experience and our salesman worked with us in all aspects including payments. More

In past years I have dealt with Cortese (Dodge) when I decided to buy a Ford I thought I would give Cortese Ford a try. I did a Sunday drive through to see if Cortese had the car I was interested in. T decided to buy a Ford I thought I would give Cortese Ford a try. I did a Sunday drive through to see if Cortese had the car I was interested in. There were a whole line of them; but one stood out. I noted its location. Monday I drove to Cortese and walked through the front door. A salesman with a big friendly smile approached me, “Tom Ciavarri” he said and extended a hand. Hank Harrison I replied. “Is there something I can show you, Tom asked. A New 2012 Ford Transit Connect if you have one. Follow me Tom motioned. We walked across the lot directly to the van that had caught my eye. Tommy showed me all of the Transit Connects features; he explained it was a well proven van that had been sold in Europe for nearly a decade. That it had Fords dependable 2.0 four cylinder engine. (Like the one in my daughter’s mid 90s Focus) Tommy offered a test drive; I jumped at the chance. I loved the view from the driver seat, like a greenhouse. Tommy pointed out how nimble the van was, indeed made for narrow European streets, I felt I could go anywhere in the US with room to spare. Driving around I discovered Tommy and I had the same sense of humor as we likened The Transit Connect to the “SmartCar” of mini vans. Back at the Dealership Tommy put on his “I am a professional hat” and we got down to business. Questions about what I could afford per month, what about a down payment, trade in, all the necessary information to make a deal. Soon we were both satisfied with the numbers there was a handshake that sealed the deal. Would I recommend Tommy Ciavarri to a friend? You betcha. I would be sure the friend would get an honest deal. Henry Harrison More

Very professional With a great personality! Enjoyed my car buying experience with Mr.May and will be returning To purchase my next car in the future. car buying experience with Mr.May and will be returning To purchase my next car in the future. More

My experience with Tom was outstanding. I just moved to New York 6 months ago, and was looking to purchase a newer car. Since it was my first time stepping into a dealership, I was a little hesitant. Tom m New York 6 months ago, and was looking to purchase a newer car. Since it was my first time stepping into a dealership, I was a little hesitant. Tom made purchasing my first car as easy as pie. This guy really knows what he's doing, and makes sure you know exactly what you're getting with no secrets. As a student, I was a little worried about the financing but Tom really pulled some strings and got me an amazing offer. I will continue to work with Cortese Ford for all my vehicle needs, and STRONGLY suggest Tom Ciavarri to anyone going in. THANK YOU TOM and everyone at Cortese! :) More

Shane and Tim were very helpful and went the extra mile to ensure my satisfaction with my purchase. Tim even dropped the car off to me and my girlfriend at a nearby diner when it was ready. Thank you to t to ensure my satisfaction with my purchase. Tim even dropped the car off to me and my girlfriend at a nearby diner when it was ready. Thank you to the staff at Cortese. More

had a very good experience for our 1st time coming to this dealership. Tim May was excellent. Was a little disappointed that the day after we purchased the truck the battery had to be replaced. with the this dealership. Tim May was excellent. Was a little disappointed that the day after we purchased the truck the battery had to be replaced. with the help of Shane Chapin we were able to purchase a battery in Syracuse area without having to drive the hour and half back to Rochester He advised that we could send the receipt and be reimbursed for the cost of the battery This we very much appreciate. The truck does ride and handle very nice More