
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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The patience,time,and knowledge that Tim showed during my buying experience was top notch.There was no pressure or gimmicks used by him.I can honestly say it was the best car buying experience I have had. buying experience was top notch.There was no pressure or gimmicks used by him.I can honestly say it was the best car buying experience I have had. More
Dan Tucker was more than helpful in answering all my questions. He went out of his way to find the right vehicle for me and was able to deliver it to me in spite of Hurricane Sandy! He worked hard to questions. He went out of his way to find the right vehicle for me and was able to deliver it to me in spite of Hurricane Sandy! He worked hard to make sure everything was just right and I would definitely recommend him and Cortese Ford and Lincoln to anyone interested in a new or used car. More
My experience with Cortese Auto Group and Andrea in particular was very satisfying. I have never had an uncomfortable or unfriendly experience at any dealership yet, but Andrea went above and beyond my particular was very satisfying. I have never had an uncomfortable or unfriendly experience at any dealership yet, but Andrea went above and beyond my expectations. She allowed me to proceed with my decision making at my own pace, having been very understanding and sympathetic when my financing options were laid out on the table, so to speak. There was never any communication breakdown and she was very personable from start to finish. I had went to Cortese looking for a new vehicle I thought I may barely be able to afford and settled with a used vehicle that I love to own. Thanks Andrea! More
It is pretty good. I love the shop, especially the kind sales person. Good to have trasaction with them. Originally I chose them because it's the closest to my dorm. Finally I made a good choice. sales person. Good to have trasaction with them. Originally I chose them because it's the closest to my dorm. Finally I made a good choice. More
Wayne was fantastic, no preasure, honest, worked very hard to get us a good deal on the exact car we wanted. This is the second vehicle I have bought at cortese and I will be back Thanks Dale Stein hard to get us a good deal on the exact car we wanted. This is the second vehicle I have bought at cortese and I will be back Thanks Dale Stein More
This was our first experience with leasing a Jeep and the first time we have done business with the Cortese Auto Group. We found Sam Cubiotti to be very friendly, straight forward and sincere in his sale the first time we have done business with the Cortese Auto Group. We found Sam Cubiotti to be very friendly, straight forward and sincere in his sales presentation. He was very knowledgeable of the Jeep product line and skillfully guided us to the model and options that met our requirements. The overall sales process was pleasant and pressure free. We would not hesitate to recommend Sam and Cortese to our family and friends. More
Tom was great, very easy to work with. He explained everything and answered all my questions. He has followed up on everything he said he would. everything and answered all my questions. He has followed up on everything he said he would. More
Andrea was friendly and nice to work with. She looked for many options for us to consider and didn't pressure us to make any decisions. I felt I could trust Andrea and created an amazing car purchasing for many options for us to consider and didn't pressure us to make any decisions. I felt I could trust Andrea and created an amazing car purchasing experience. I would recommend Andrea to the anyone searcing for a vehicle. She will not lead you wrong. More
My daughter and I were looking for a new car for her and went to Cortese after looking elsewhere to compare price. We were greated by Sam Cubiotti who was very friendly. I explained we had been giben a pric went to Cortese after looking elsewhere to compare price. We were greated by Sam Cubiotti who was very friendly. I explained we had been giben a price from another dealer and were there to see if Cortese could match or beat it. He asked if I would tell him what the other offer was and I said not yet because I wanted to see what the best deal was at Cortese. After telling them exactly waht car we were interested in and finding one on the lot that had the same exact sticker price they looked at our trade in and came back with a price. To our surprise the Cortese price was $3,500 more than we were quoted elsewhere. I told him just that and he acted shocked. I was then told by both Sam and the "sales manager" who I believe was also named Sam, that this was impossible and the other dealer was "playing games". I responded that we would go back to the other dealer and if that was the case we'd be back. Instead of letting us leave they then made us wait another 30 minutes while they went back over the numbers and came back with a price a few hundred dollars less. I again said they weren't even close and asked that they give my daughter her key back so we could leave. The salesman responded he didn't have it but would get it and that they wanted to look at her car again so it would take a few minutes. I got up and told and insisted we were leaving NOW and started walking toward the office when he then produced the key. He and the manager followed us into the parking lot asking we stay. When we got to her vehicle they tried to get into the drivers door for "one more look"! My daughter wouldn't unlock the door untill she was able to just get in herself and leave. As I pulled out in my own vehicle the manager stopped me in the parking lot and told me he might be able to find lower the price by another $100 or so. Long story short I returned to the original dealer the next day and they honored the quoted price. We purchased the car that day and picked it up that evening. I would never return to Cortese Dodge for any reason. More
Shane is a very low pressure and honest salesperson. He has earned my respect and trust when purchasing a new vehicle. He made me feel welcome and took the time to explain all aspects of the new vehicle a has earned my respect and trust when purchasing a new vehicle. He made me feel welcome and took the time to explain all aspects of the new vehicle and went over all of the features. He took me around to meet the technical staff who would be working on my vehicle. Shane made me feel like I was the most important person on the planet and he listened to what I had to say. Never once did he make me feel like I was wasting his time or boring him. He maintained eye contact and eagerly engaged in conversation. Shane never rambled on or was self-serving. More