Cortese Ford Lincoln

Shane was great. He took the time to show me all of the options and discuss several different ways to go, from New to Used. I appreciate his great attitude and true concern. I know he was being truthful options and discuss several different ways to go, from New to Used. I appreciate his great attitude and true concern. I know he was being truthful and upfront, as his every action and fact showed this. I have a son that is still in a car seat. He took the time to allow me to understand how they work in the different cars that I test drove, and he explained the safety features of each. When it comes to kids riding in cars, one of my most highest concerns is safety. Overall he worked with me for about 2 hours and not once, did I feel like I was being "sold" a car. More

My only issues with the sale were the length of time it took to complete the transaction and outdated information on the website. The website stated that the used car I was looking at has 23,000+ miles wh took to complete the transaction and outdated information on the website. The website stated that the used car I was looking at has 23,000+ miles while it actually had 24000+ miles on it. Periodic updates of mileage because of test drives and other use would be helpful. Whne I made my appointment to test drive and purchase the car I was very clear that I needed to be done by a certain time. I was assured it would not be a problem. 10 minutes after that deadline the car was going in to be washed. (I took it home dirty). In the future it mmight be a good idea to havde the car ready togo ahead of time. More

Cortese Auto Group was an absolute pleasure to do business with. The entire experience transformed my view of the car buying process. Every employee I worked with was well educated about the vehicle business with. The entire experience transformed my view of the car buying process. Every employee I worked with was well educated about the vehicle and had an explanation for any detail I was confused about. They were extremely straight forward and honest; I never once questioned the integrity of the process ...which really left a lasting impression on me. I without a doubt recommend their services and encourage anyone looking for a Jeep (or other vehicle) to stop by their dealership and experience their outstanding customer service for yourself! More

I would like to express my gratitude for service that I have been receiving at Cortese Mitsubishi. Your mechanics have done a wonderful job keeping my car on the road and I would like to give a special tha have been receiving at Cortese Mitsubishi. Your mechanics have done a wonderful job keeping my car on the road and I would like to give a special thanks to Bob Bonter because he is very special. I've been giving Bob alot of recognition when they call me for surveys and I've sent Gary Alger email to give Bob special thanks for the wonderful service he gives me. It's my pleasure and privelege to do business with Bob and he plays an instrumental part in me coming back to Cortese Mitsubishi. A person like Bob comes along once in a lifetime and as far as I'm concerned, Bob is Cortese Mitsubishi. I thank Bob for his knowledge an I value his opinion highly...Bob makes me feel like I'm part of the family. Mr Cortese, I want to let you know that you have a very special employee in Bob Bonter and he should be recognized as a valuable asset to Cortese Mitsubishi. Bill More

A few months ago I mentioned Lora was having trouble with her Dodge. You said " Bring it in and we'll take care of it!" Your people were great! Last week she hit a pot hole and needed work done in the body s her Dodge. You said " Bring it in and we'll take care of it!" Your people were great! Last week she hit a pot hole and needed work done in the body shop and again Mike and his team were fantastic! They were polite, considerate and reasonably priced. She's telling her friends how great your staff has been. Thanks John. More

I couldn't be happier with the overall experience of buying a car at Cortese. I have also had work done in the service department and body shop. I was treated wonderfully by the staff in all departments buying a car at Cortese. I have also had work done in the service department and body shop. I was treated wonderfully by the staff in all departments. My car has always been fixed properly and on time. I would highly recomend this dealership tp anyone. Richard Riola More

The staff at Cortese were very friendly and professional. They were very willing to answer any questions that we had, as well as test drive many vehicles until we felt comfortable with our decision. I truly They were very willing to answer any questions that we had, as well as test drive many vehicles until we felt comfortable with our decision. I truly feel that we purchased a great car at a great price. I will be buying my future cars from the Cortese Auto Group, as I look forward to another great experience. More

Above and beyond customer service. With a purchase of my families Grand Caravan there was exceptional consideration given through the whole process. Every member of the Cortese family worked hard to reach families Grand Caravan there was exceptional consideration given through the whole process. Every member of the Cortese family worked hard to reach a solid deal for us. Even after the sale was complete, I had a concern and John Cortese took the time personally address my concerns which was appreciated. Overall the environment was excellent(make sure you schedule an appointment), the tour of the service area and lounge revealed a comfortable future transactions, the staff was friendly and fair. They are definately doing some things right here. If you do your prep and know what a fair deal would be, I am sure Cortese can make it happen for you, and I witnessed first hand that they care about every customer and deal they make. More

Went in to look at the new Explorer & fell in love with the car. John sat down with me and went through all the options available to make sure I got everything I wanted & not paying for things I didn' with the car. John sat down with me and went through all the options available to make sure I got everything I wanted & not paying for things I didn't want. I had to order the vehicle & was worried it might not be in before my lease was up. They told me not to worry, it may only be a week or so & they could get me a loaner if I needed it. They spent the time to find additional rebates that I didn't even know were available. Shane spent a lot of time delivering the car. He went through every aspect of the car including all the touch sceens applications for navagation, music, climate control & cell usage and set up my cell phone with the sync system. Would highly recommend Cortese Auto group and Shane at the Ford store More

The sales person who worked with me was unfamiliar with the vehicle that he was trying to sell me - this should have been an obvious sign to me that competency would be called into question. The following the vehicle that he was trying to sell me - this should have been an obvious sign to me that competency would be called into question. The following day when I went to pick up my Jeep there was some confusion and I met with several different people who all tried to get me to purchase warranties that would cover parts my Jeep did not and would never have. After my ten minute drive home I realized that there were severe brake problems that would require me to take it back. This vehicle would not have passed inspection. Is that legal? Cortese then told me they would order the part and contact me. This they failed to do. There were many things that Cortese failed to do, and the problem does not just concern one member of the staff but I would say multiple members. My problem has been corrected after speaking to many people, including the owner, and I cannot say that I feel satisfied or that I would EVER purchase another vehicle or dare to reccomend them to anyone. My experience was one of frustration and confusion that the investment that I just made was a horrible one. More