Cortese Ford Lincoln

Makayla was helpful and friendly throughout the process. She listened carefully to what I told her I was looking for (even when I completely changed directions mid-process). She showed me what I knew I wa She listened carefully to what I told her I was looking for (even when I completely changed directions mid-process). She showed me what I knew I wanted to see and answered all my questions; she also made appropriate suggestions for me to consider. Once we found the right vehicle, she did a good job walking me through the rest of the process. I got a vehicle I'm happy with for what I consider to be a fair price - good experience :). More

Friendly, helpful any time I deal with either sales or service. They made sure I had a vehicle I would enjoy driving and even surprised me with a sun roof. service. They made sure I had a vehicle I would enjoy driving and even surprised me with a sun roof. More

Makayla was wonderful! She took her time, answered any questions we had, and explained everything thoroughly. We are very pleased! Everyone was great and made this experience perfect! questions we had, and explained everything thoroughly. We are very pleased! Everyone was great and made this experience perfect! More

Best dealer that I have ever dealt with! Service department is 2nd to none! Have been dealing with them for over 9 years with always great products and backed by great service! department is 2nd to none! Have been dealing with them for over 9 years with always great products and backed by great service! More

Darren’s service is exceptional as always. He listens to my concerns and keeps me informed during my visit. I know that I can count on his judgment if and when my vehicle needs to be serviced my concerns and keeps me informed during my visit. I know that I can count on his judgment if and when my vehicle needs to be serviced More

It was quick appointment the service too didn't take long time great at the front desk Patrick was cool and helpful 👍 nice job 8 time great at the front desk Patrick was cool and helpful 👍 nice job 8 More

I have worked with them on my last 3 purchased and have been very satisfied each time This was my first time working with Makalya she was very professional and helpful been very satisfied each time This was my first time working with Makalya she was very professional and helpful More

Hello I thought everything went smooth the salesman Josiah Heath went out of his way I’m old school he was a great help thnk u Josiah Heath went out of his way I’m old school he was a great help thnk u More

Average service When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can mean the difference between a good or poor survey. Also, you should inform potential customers that you no longer offer shuttle service. Doing so will at least prevent them from being stranded at the dealership or not being able to get their car back when it is done. Finally, when someone calls your business, their call should at the very least be answered. Calling your customer service number and getting voicemail is a non-starter. More

Work performed was fine, follow up was not. Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it, it was covered under my service contract, but they would need to order the parts. It would likely be a two day job, and it sounded like he wasn't really looking forward to asking the technicians to perform the work. They gave me the option to keep the truck on the lot or take it home until parts arrived, Called back 4 or 5 days later when I heard nothing, I was told that they would call me when the parts came in, but it wasn't going to happen until first week of July. After hearing nothing, called back again 3rd week of July. Parts were in... by the conversation, it sounded like the parts had been sitting there for quite a while. Took the next available appointment and now my sunroof works. The service work performed was fine, just frustrating to have a lack of follow-up and for this to take such a long time. More