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Cortese Ford Lincoln

Rochester, NY

4.5
2,396 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 1,296 service reviews

January 15, 2026

Very convenient for me to drop off my vehicle and come back later here around close, so that's what I always do. Prices are always in line with what I expect; that is to say on the higher side of average More

by sch5387
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2026

The service department as always is very professional. Darren, in particular, is caring and understanding More

by red380
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Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2026

Communication between me and the service center was difficult. I attempted to call and calls wouldn't go through and texts would go unanswered. More

by regrzejka
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Recommend Dealer
No
Employees Worked With
Joe
Jan 09, 2026 -

Cortese Ford Lincoln responded

I apologize for the lack of communication...we value you as a customer and will continue to strive for excellence. Please give me a call if this is an option. Michelle @Cortese Customer Relations 585-277-3241

December 26, 2025

DV helped me choose my replacement tires. He helped with the price match and rebate process. Vehicle delivered when promised. More

by MJLavelle
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Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2025

Dealer had my car for a week and could not resolve the issue, pulled the car and took it to Orleans Ford, issue was resolved in 1 day. More

by GUINNIS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Darren Van Orden
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2025

Cortese addresses my service needs professionally and with care. They make it easy too with concierge service and mobile service. Lounge at the dealership is comfortable, spacious and great for remote wo More

by e.harrington
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Recommend Dealer
Yes
Employees Worked With
Paxton
Dec 08, 2025 -

Cortese Ford Lincoln responded

We are grateful for your business...and the 5 stars

December 02, 2025

Cortese recently picked up my Explorer which need both rear wheel bearings replaced. That pick-up and delivery service is so convenient. My vehicle was returned in perfect working condition, as it has al More

by kkane18
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Service Time
Recommend Dealer
Yes
Employees Worked With
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2025 -

Cortese Ford Lincoln responded

The kind words mean a lot...thanks for your business.

November 24, 2025

Very professional and easy to work with. Communicates very well and is very helpful and polite. More

by phl56
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Recommend Dealer
Yes
Employees Worked With
Zach
Nov 26, 2025 -

Cortese Ford Lincoln responded

Hello and thank you for your business and the great feedback.

November 21, 2025

I rely on them for my car needs and they don’t disappoint. Both sales and service departments are easy to work with! More

by cditzel
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Not sure of the gentleman at the service desk…he’s great!
November 20, 2025

Service is always professional and friendly always seems to be on time definitely would recommend. More

by Gobills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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