Darren Van Orden

It wasn't great, not having the option to get a loaner while the vehicle was being repaired was a big pain point. It took 2 weeks for the vehicle to be looked at even though the website showed availabilit while the vehicle was being repaired was a big pain point. It took 2 weeks for the vehicle to be looked at even though the website showed availability for the day I booked dropping it off. Communication about timelines for diagnosing the issue was unclear and I often had to text 3 separate numbers just to reach the mechanic. Once the issue was identified it took another couple of weeks for work to begin on tearing apart the vehicle. My vehicle never seemed like a priority, as it took 6 weeks just to learn the repairs were not covered by the recall. I was honestly relieved it wasn't covered because that way I was able to just cut ties with the dealership and Ford, as I would have to imagine getting the vehicle actually fixed and getting parts to fix the vehicle would have taken atleast another month or more. I understand and can be patient if there are other vehicles/work that needed attention, but it may be in the best interest of the customer to not accept additional work or close all availability to schedule service on your website when your service team is over loaded. Since the website showed you had availability I booked the appointment, but again if I had known it was going to take so long to even look at the vehicle I would have just taken the vehicle to another dealership. The only sense of urgency I received regarding, the vehicle came when I would send texts or call once a week asking for an update. Overall not the greatest experience and I decided to buy a Mazda after all the issues with this vehicle after having fords my entire life. More

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Thanks to Darren Van Orden for I will always trust his expertise in keeping my car in tip top shape. I have been a loyal customer of Cortese Ford for decades. Customer loyalty hard to come by these days. expertise in keeping my car in tip top shape. I have been a loyal customer of Cortese Ford for decades. Customer loyalty hard to come by these days. I will always go to Darren for the relationship build trust for some places your just another face. Cortese Ford is the place to go to buy a car for it not just not buying but keep it running right. More

by ttsmith885 Verified Customer Verified Customer

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From top to bottom the Cortese family always goes above and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again. and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again. More

by josh@empiremachineryNY.com Verified Customer Verified Customer

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Service was done and everything is in good working order. Just wish communication was a bit better but all and all was happy with the service. Just wish communication was a bit better but all and all was happy with the service. More

by jcrogers0313 Verified Customer Verified Customer

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I'd give you zero stars if I could. Brought my truck in to get repairs and a month later after getting lied too, they never even looked at it. It never left the spot I parked it in. I w Brought my truck in to get repairs and a month later after getting lied too, they never even looked at it. It never left the spot I parked it in. I went with Cortese cause they've been around a long time but they're service was less an abhorrent. No car for A MONTH and I had to take it elsewhere. Worst experience you can ever have More

by Aaronkanaley Verified Customer Verified Customer

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As always, Cortese Ford provided quick, efficient, and proficient service to my vehicle. I will continue to bring my service needs to Cortese. proficient service to my vehicle. I will continue to bring my service needs to Cortese. More

by tez14623 Verified Customer Verified Customer

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Great service! ! Timely and professional. The team is great to work with. Thanks for your help. ! Timely and professional. The team is great to work with. Thanks for your help. More

by ndiggsoglesby Verified Customer Verified Customer

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Very convenient for me to drop off my vehicle and come back later here around close, so that's what I always do. Prices are always in line with what I expect; that is to say on the higher side of average back later here around close, so that's what I always do. Prices are always in line with what I expect; that is to say on the higher side of average but not too bad or anything like that. They always call if something is discovered and needs repairs, and so far they've been great for maintenance and basic repairs on my vehicles. More

by sch5387 Verified Customer Verified Customer

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The service department as always is very professional. Darren, in particular, is caring and understanding Darren, in particular, is caring and understanding More

by red380 Verified Customer Verified Customer

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DV helped me choose my replacement tires. He helped with the price match and rebate process. Vehicle delivered when promised. He helped with the price match and rebate process. Vehicle delivered when promised. More

by MJLavelle Verified Customer Verified Customer

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