Cortese Ford Lincoln - Service Center

Great Service I was very pleased to be seen quickly, problem diagnosed and correctly in a very efficient manner. Everyone was very friendly and helpful. Mary (Glen I was very pleased to be seen quickly, problem diagnosed and correctly in a very efficient manner. Everyone was very friendly and helpful. Mary (Glenn's wife) More

Ed is customer focused every time I call him a true professi Ed will do his absolute best on any given day to see that your vehicle is in and out on the same day. Have been working with Ed for decades and I trus Ed will do his absolute best on any given day to see that your vehicle is in and out on the same day. Have been working with Ed for decades and I trust no one more than him. More

nys inspection Brought my truck in fora New York State Inspection. The process took only about 15 minutes. The quick turn a round was a pleasant surprise. great e Brought my truck in fora New York State Inspection. The process took only about 15 minutes. The quick turn a round was a pleasant surprise. great experience. More

Routine maintenance check-up. The staff is very helpful. The routine check-up is done at the scheduled time appointed, and they always check in with the client if they foresee any The staff is very helpful. The routine check-up is done at the scheduled time appointed, and they always check in with the client if they foresee any issues - this is greatly appreciated. More

Car nys inspction Great customer service , Mechanics, service manager are knowledgeable and helpful. Location is easy to get to. Plenty of parking.i enjoyed the free c Great customer service , Mechanics, service manager are knowledgeable and helpful. Location is easy to get to. Plenty of parking.i enjoyed the free coffee and WiFi. More

Very good experience We dropped off car and was told when to pick it up and they didn't miss a beat. Very friendly and upbeat. Great Experience! We dropped off car and was told when to pick it up and they didn't miss a beat. Very friendly and upbeat. Great Experience! More

Awesome Thanks Al, in the Service Department for helping me get my vehicle back on track.. My vehicle was well serviced and cleaned nicely !!!!! I will be ret Thanks Al, in the Service Department for helping me get my vehicle back on track.. My vehicle was well serviced and cleaned nicely !!!!! I will be returning soon for great service and delicoso coffee. More

Great service. Staff was great Service was good. Took just a little over 1 hour. Price was reasonable.. Have bought two vehicles here, An escape and a f150. Both great so far. Service was good. Took just a little over 1 hour. Price was reasonable.. Have bought two vehicles here, An escape and a f150. Both great so far. More

LONG BUT WORTH THE TIME TO READ! From Upset to GRATEFUL My fiancé & I purchased a 2014 F-150 pickup back in August of 2018 from Wayne Rainey @ Cortese Lincoln. He has been a long time salesman for our famil My fiancé & I purchased a 2014 F-150 pickup back in August of 2018 from Wayne Rainey @ Cortese Lincoln. He has been a long time salesman for our family. We were talked into purchasing the Extended Warranty by the gentleman who did our financing (who is no longer with Cortese) & were told that this warranty “was as good, if not better, than the new car warranty that Ford has.” We believed this man that we would have no worries when it came to repairs (outside of basic maintenance items). Fast forward 5 (yes just 5) MONTHS & we have an issue with no heat on a COLD winter Saturday morning so we drive up to Cortese to see if they can possibly look at it quick for us, or at least top off the coolant that was very low (after just being in for service less than 1500 miles prior). We were greeted by Patrick in service who quickly got our vehicle in, and told us what the issue was (a leak going to the turbo). We assumed (based on the warranty we purchased because it was supposed to be thorough) we were all set, less the deductible. Come to find out...for reasons that still escape me, it was not a warranty repair. After some back and forth (and yes I was that VERY ANGRY customer you all read about), Patrick & the Service Manager, and Wayne & his Boss all went ABOVE & BEYOND to make the situation right. There was an issue with the Ford Service Card my fiancé had (acct was closed due to not using it for too long) and the account still showed active & open when Cortese checked on it. We showed up to pick up the truck to find out the Ford Service Card was closed (after showing Cortese it was OPEN), so we were faced with a repair cost that we were not prepared to pay for as this account was set up for this type of thing. I REFUSED to be stuck with a bill that we were told would be put on our Ford Service Card. HERE IS THE GRACIOUS & GRATEFUL PART... Patrick went to his boss and they acknowledged that the issue with this card fell on Ford NOT THEM & they offered us a deal we could NEVER turn down! This has been a hellacious week dealing with the repair, lack of coverage on a warranty we were mislead on (the fault lies on the finance guy who no longer works there), and a very disappointing Ford Service Card! IF you’ve read to this point... I WILL tell you that we are VERY GRATEFUL & GRACIOUS to Patrick, Wayne, & their bosses who went above & beyond to keep their customers happy! Yes, there are down sides to this but let me tell you... everyone involved went above & beyond to right the wrong that was done! We will be purchasing another vehicle from Wayne very soon!! So...THANK YOU CORTESE FOR ALL YOU DID TO HELP OUT YOUR LOYAL CUSTOMERS More

Good Service Darren Van Orden Service Adviser and mechanics did everything they said they would do every time to my satisfaction. Thank You for good service on Darren Van Orden Service Adviser and mechanics did everything they said they would do every time to my satisfaction. Thank You for good service on my Transit 350.Van. More