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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,256 Reviews

1,256 Reviews of Cortese Ford Lincoln - Service Center

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February 12, 2019

Good Service Darren Van Orden Service Adviser and mechanics did everything they said they would do every time to my satisfaction. Thank You for good service on More

by rlucey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichelberger
Jun 14, 2019 -

Cortese Ford Lincoln responded

We really appreciate you taking the time to leave us feedback on your visit! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels Samantha Cortese Customer Relations Manager 585-277-3214!

February 11, 2019

Excellent It was a Quick in and a quick out, was easy to schedule, very friendly Staff, and they did what I asked. All was good. More

by jvick1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care! Samantha Cortese Customer Relations Manager 585-277-3214

February 08, 2019

Excellent! Stellar! Superb! I have two Fords that needed service. I stopped in and spoke with Darren. He scheduled both vehicles on consecutive days. The first day I dropped my t More

by lkhermey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden?
Jun 14, 2019 -

Cortese Ford Lincoln responded

Lkhermey, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

February 08, 2019

Car Battery To start off it was VERY Rocky. From the customer service Reps , To the managers to the service center people over at Doge as well. At first I felt as More

by macaylabrown96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick @ Doge
Jun 14, 2019 -

Cortese Ford Lincoln responded

Macaylabrown96, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

February 07, 2019

Quick and Efficient The service I had was great. I had no difficulty dropping off my car while I was out and had to run errands. I was notified when the car's service was More

by euhmann
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Euhmann, your comments keep us motivated and working hard for all our guests! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

February 07, 2019

Excellent service Service was fast & efficient. I was told exactly what needed to be done & how long it would take. I returned to the dealership to find my car ready ju More

by Vfallon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Vfallon, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

February 06, 2019

Battery change Quick, efficient, polite - My go-to service center! Went there for a battery change and was in and out in under an hour. Car works great now. More

by eturn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Robinson, Charles Halter
Jun 14, 2019 -

Cortese Ford Lincoln responded

Eturn, thank you for your kind words and congratulations on your new vehicle! We hope you continue to choose Cortese Ford Lincoln, Inc. for all your vehicle needs! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

February 05, 2019

Top notch service dept. The service dept. keeps me posted on work that needs to be done and doesn’t try to sell me work that I don’t need. More

by dschneider002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren in service
Jun 14, 2019 -

Cortese Ford Lincoln responded

Dschneider002, thank you for leaving such a great review and high star rating. It is great to hear our Staff took such great care of you! We hope to see you here again! Samantha Cortese Customer Relations Manager 585-277-3214

February 05, 2019

Helpful and courteous They were friendly and prompt. I felt comfortable there. They applied my coupon and had the car done quickly. They were very organized. I will look f More

by llewis30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Weston, Cardell Bouie
Jun 14, 2019 -

Cortese Ford Lincoln responded

Llewis30, we're pleased to hear everything was completed to your satisfaction! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

February 05, 2019

I was extremely pleased with all involved Everyone I dealt with were extremely friendly and accommodating, I will continue to recommend the Cortese Auto Group to all. My Sons and I have purc More

by ferraritours21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Christiano, Lou Siragusa
Jun 14, 2019 -

Cortese Ford Lincoln responded

Ferraritours21, it is great to read such wonderful comments about your recent experience with us! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

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