Cortese Ford Lincoln - Service Center

They get the job done Because I'm a special needs customer, sometimes the service guys have to go out of their way to help me out, and they do. It's much appreciated. Because I'm a special needs customer, sometimes the service guys have to go out of their way to help me out, and they do. It's much appreciated. More

What I have come to expect I have purchased several vehicles from Cortese in Henrietta and have all my service done there - everyone is a pleasure to deal with and the service d I have purchased several vehicles from Cortese in Henrietta and have all my service done there - everyone is a pleasure to deal with and the service department makes scheduling easy More

OIL CHANGE I was in and out of the Service depr.in anout an hr. After, leaving in my message center it was still telling me to change oil so i have to go back to I was in and out of the Service depr.in anout an hr. After, leaving in my message center it was still telling me to change oil so i have to go back to have sensor rechecked. More

Great service We took my Ford in for a new battery and a problem with a side panel. Both items were completed in a timely manner. I was contacted via text, cell We took my Ford in for a new battery and a problem with a side panel. Both items were completed in a timely manner. I was contacted via text, cell phone and house phone to update me on the progress. Unfortunately my electric was out and my cell phone wasn't charged...so I didn't get the messages until the next day! Everyone is very courteous and friendly. More

Service Techs fix one thing, break another! The Service Reps are great! That's why there are 3 stars. If I were just rating the workmen. There would only be one star. More than once I've had to The Service Reps are great! That's why there are 3 stars. If I were just rating the workmen. There would only be one star. More than once I've had to bring my vehicle back to fix what the tech did or didn't do. Having to leave it overnight. Not worth it. More

Quick and easy! They didn't charge diagnostics for a/c when I thought it wasn't working but it was working fine. Patrick was quick to fix my o2 sensor and has always They didn't charge diagnostics for a/c when I thought it wasn't working but it was working fine. Patrick was quick to fix my o2 sensor and has always done a fine job on my car. More

FANTASTIC SERVICE!! We brought our Ford Fusion in for a Mini Doll Up which I had a coupon for. When we picked it up, we were amazed!!!! The inside and outside of the car We brought our Ford Fusion in for a Mini Doll Up which I had a coupon for. When we picked it up, we were amazed!!!! The inside and outside of the car looked brand new!!! Everything shines!!! Not only did they do a terrific job cleaning, polishing and waxing the vehicle but after I made the appointment I received (2) confirmations of the time and date; after dropping off the vehicle, I received a text asking if while we were waiting was there anything else they could do to make the wait more pleasant then, the shuttle brought my husband to work. EVERYTIME we have any dealings with Cortese, it just reaffirms that we chose the BEST dealership in the area to purchase and service our vehicles. Everyone that we have dealt with both this time and in the past go above and beyond to provide fantastic customer service!!! THANK YOU CORTESE FORD!! More

Darren in service is the best I get all my service done for my 2013 Ford F-150 at Cortese Ford. Darren in service has exceeded All my expectations even when I've had problems with I get all my service done for my 2013 Ford F-150 at Cortese Ford. Darren in service has exceeded All my expectations even when I've had problems with my four wheel drive that seem impossible to remedy. I can't recommend Cortese Ford more highly. More

Saturday with no appointment Pat installed my window deflectors that I was unsuccessful at and didn’t charge me, I was willing and expected a fee Tommy takes care of me remindi Pat installed my window deflectors that I was unsuccessful at and didn’t charge me, I was willing and expected a fee Tommy takes care of me reminding to get service, etc. people smile. great crew at Cortese More

Excellent Scheduling & Prompt Service I as on an extended journey and required a 75,000 mile service on my 2013 Ford 150. I found the scheduling site very easily and entered the required i I as on an extended journey and required a 75,000 mile service on my 2013 Ford 150. I found the scheduling site very easily and entered the required information, the service administration department followed up to confirm the scheduled event and requested needs and services. I arrived on time, and the service to change the oil, oil filter, rotate tires and replace wiper blades was completed in less than an hour - very satisfactory in my opinion. After leaving the shop (approximately 1 day and 400 miles later) I checked the truck information system and found that the technician, did not reset the lubricant use percentage indicator. That's the only problem I had with this visit; otherwise, the service administration and shop scheduler were top notch, attentive and helpful. I'm certain if I had checked the truck information while I was there, the problem would have been immediately corrected. More